Excellent! - Biddie
I was pvery impressed...great experence in buying a car. No hassle...great people to work with! Truthful and honest that's what I like in a dealership and a Salesperson.
Top Reviewed Specialists At This Dealership
Kia Sales Consultant
Buick GMC Leasing & Sales Consultant
Kia/Used Sales Consultant
Bruce Cline review - Bruce98
Cody was a really nice d guy who since the second I walked in the building. He was able to get me everything I wanted in the price range I requested.
New Buick GMC Sales
Easy experience!! So comfortable! - Kbriegge
Bought a car about 3 months ago from Emily and I ended up totaling it. I knew I had to come back to Vance to purchase my next one. They made it very easy to buy my new car
Sales & Lease Consultant
Awesome Family - Kastroud
Friendly knowledgeable staff quick to serve not over powering let us choose the vehicle we wanted price we could afford worked hard to make the offer acceptable
Digital Sales Director
Best dealership experience - Joe
By far the best dealership I have ever been to, it is outside my area but I would never go anywhere else to buy a vehicle.
Honesty - Timefornewtruck
#1 on my list and i felt this with John. If you shop a Patriot I recommend asking for him. Very knowledgeable and never pressure me in any way.
Customer Experience Representative
Excellent dealership experience - DYAWRECKSMOM
Totally professional service experience - from first call placed to schedule appointment, to drive out after completion. Timely service. No waiting past appointment time. Super fast oil service and several points inspection. In and out in less than an hour. Extremely hospitable staff at Ferguson Buick.
Oil change good experience - Jwynn816
Prompt and. Very friendly service department. Got vehicle in and out very quickly.i thought they took very good care of my vehicle and treated you very professional
Purchased vehicle - Gmc1
Service was prompt, employees were very helpful and friendly. Answered questions and were able to get answers that they did not have at the time. Was not able to get the price I wanted but ok with the deal we made.
Great experience - mfewell_ou
We have bought several vehicles from Byford and every time it is a great and professional experience! Won’t deal with anyone but Byford. Customer service means something to them!
Expect The Unexpected - kristendec81
After being turned down from a couple of dealerships due to negative equity one could understand my frustration and hopelessness but that all changed when I visited Vance Auto Group in Perry Oklahoma. It was a couple of hours before the dealership closed when John received the call that I was coming to visit him from Oklahoma City, which is about an hour drive but this didn't detour him from saying "come on in".
As I walk through the door I am greeted by Shane Jansson and I was addressed by name which is surprising because most "salesmen" don't put that much effort into making your experience personable. Shane then showed me the car that I was interested in and explained every inch of the vehicle just so I would be educated on my purchase. In my experience the next process is the most draining part of purchasing a vehicle which is the financing part but I can honestly say the process went smooth. Shane and Warren (finance manager) made sure I was comfortable with every step.
When all of the paperwork was complete Shane walked me to my new Acadia and I notice that he went out of his way and had a water bottle waiting for me in the cup holder of my new car! This maybe a small gesture to some but it's huge for me because like I stated before most salesmen don't make the car buying experience personable and I also think he put my satellite radio to a station that he thought I would like! Expect the unexpected with the Vance Auto group!
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Great service fair price - Lk1961
Joe DeNoya is very customer oriented. Assists in every way to ensure your satisfaction with a desl. Eric is careful and clear in explaining financing options. Buying fom them was an easy and pleasant experience.
Great Service! - Janet 2
I had my GMC 2015 Terrain serviced oil & filter changed, rotate & balanced my tires! Ryan took care of my vehicle and was professional & quick! Highly recommend Bob Moore Buick GMC on Northwest Expressway Okc, Ok. Ask for Ryan
No service on Saturday - Chevyfan
My husband was traveling with hunting dogs when his alternator went out on the interstate,roadside assistance sent him there where he was treated like a 2nd class derelict and was told they only changed oil on Saturday when all he need was a wrench to put the $500 part he just bought from them But they said they didn't have access to tools. So my husband called Napa and they delivered the wrenches. In 95 degree heat he was almost done when they told him he had 15 min to get his truck off the lot because he had a family to go home to. I wouldn't even give them 1 star.
Great experience at Bob Howard! - Austinc1998
Great experience at this dealership! They were very willing to work with our budget and get us to a price where we were satisfied! People are very nice and loved to see the satisfaction of the customer. Jacob Reed was a pleasure to work with!
Horrible customer service - Mommap05
In February of this year my family and I were in the market for a vehicle following an accident that totaled our family van. After researching numerous dealers we decided on Seth Wadley due to some recommendations and looking at the seth wadley promise. At first we had no issues, we started the papers with Kaley, and specifically stated that we wanted the extended warranty which would bring our bumper to bumper out to 100k miles. A week after signing we were told that they were able to get a better payment for us and would need to resign the papers. Our salesperson was kind enough to bring the papers to our house as to not load all the kids up and inconvenience us. One day as I was filing papers away I took the time to review and could not find where the extended warranty was located. Last month I contacted Kaley and asked if in fact we did have it and she stated yes,that she saw it in her copies...she was nice enough to say she would have accounting send me a copy so that I could see where. One month later still nothing. After numerous messages for someone, anyone to help with this issue I have filled a BBB complaint. Do not waste your time with this dealer, you would have better luck with a small no name dealership...talk about a wolf in sheep's clothing.
Very unprofessional service dept - Brianh
Had one of the worst experiences with a service dept and dealership ever. Spent over $9,000 getting a new motor in a Yukon Denali. Had used this dealerships service dept couple times before getting work done on this same vehicle and had a great experience both times. This time has been a nightmare. After getting the vehicle back from them it started dying and losing power when in reverse but each time it would start right back up and run fine. We figured there was a short but didn't know if anyone could find it since it started right backup and ran fine. Finally about the sixth time it died for good. Had to call a local dealership in Sherman tx to come tow it too their shop. They called.me later and said starter cable wasn't put on correctly causing it to short out. Unfortunately the same cable wasn't put on the correct side of the fuse on the battery causing the melting of the cable and destroying the battery. Ended up costing around $620 to fix what the service dept at Kyle Edwards had messed up. Had they spent an extra few minutes checking their work they would have noticed they didn't get the cable on correctly. When we made contact with service manager he determined there was no way his guys could make such a unprofessional mistake. He even went as far as blaming us. We just spent $9230 on a new motor and $743 on a car rental. Now why in the world would we wire it up wrong. Still had the same starter and battery on it. His excuses for someone messing with it didn't even begin to make sense. Even the dealership in Sherman couldn't believe how unprofessional theses guys were. Called the general manager and all he could say was do you wanna speak with the owner. Owner never called back after leaving couple messages. Be very careful using these guys for service. Make sure you check their work and document everything possible, even take pics before leaving their lot. Cause when you do and something happens they may not stand by their work.
Absolutely horrendous - dp91
Sales technician took the vehicle home after we made a deposit! Fought refunding deposit after two employees assured us it was refundable before the transaction.
Fake diagnosis - Luv_my_car
Took vehicle to service department for oil change. They informed of problem with battery. It was a lie. Two other mechanics confirm not only incorrect diagnosis, but also that the battery had not been removed. Will not do business again, would advise others to do same.
Horrible service - Yankeeokie
After a strut replacement gone bad, the car has major front end and suspension problems. Will not call you back. Incompetent all the way around.
Very poor customer service. Left me on the lot for a long... - KBurks
Very poor customer service. Left me on the lot for a long time. Very poor knowledge of the auto, couldn't get a straight answer.
We took my daughter's car to Janzen for repairs. It... - nikoleq
We took my daughter's car to Janzen for repairs. It died while she was driving. They first replaced the starter, then the flywheel, then the timing belt (the only thing that actually made sense) and then the water pump. The car had never over heated, leaked any fluid, or had the check engine light on. They kept the car for over a month and charged $1923 for the repairs. When we finally were able to pick the car up, the check engine light came on while driving home. We were told to bring it back. The next day they said it was minor, but they had to order the part. Over the next few days, the car was not driving well, the idle was very high and we discovered it was leaking some fluid. I called Janzen and let them know about the leak and the issues with the idle. I took it to another mechanic who stated there was a valve installed improperly causing the idle problem. They repositioned it and that problem was fixed. They couldn't find the leak and put dye in the engine to watch for an oil leak. A few more days goes by and the car dies and will not start. It was completely out of transmission fluid. The mechanic said he put five quarts of transmission fluid in it and it just ran back out. He quoted $600 to take out the transmission and fix the leak. This car was not taken to Janzen for transmission issues and had never leaked before. They will not do anything to assist us. The manager said all the "good" mechanics went to make more money in the oilfield. I would not take anything to Janzen. Poor customer service and mechanics don't know what they are doing. I had to buy my daughter a new car. I certainly didn't buy it from them.
Edited review - thelgeso
I had previously made some negative comments but the dealership offered clarifications and made amends so I'm retracting any negative comments that I previously posted. The dealership did respond right away and it is obvious that they take social media comments seriously.
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