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Amazing service! - tina.hamm00
We had the best salesman Kaveh! He treated us like family and wanted us to get the vehicles that was best for my daughter. He made sure she was comfortable purchasing her first car. Thank you for your great attitude and warming personality.
Top Reviewed Specialists At This Dealership
Certified Buick, GMC, Subaru and Kia Award Winner
Subaru Sales Consultant
KIA Sales Consultant
Great customer service - caleb1731
Zach was very helpful and friendly, we ended up with a used car from a different department but he stayed with us and assisted us extremely well. Didn't try to oversell, just great customer service the whole way. Will recommend Hudiburg and especially Zach to others!
Inventory / Leasing Sales
The best experience - Brodylane32
Honestly one of the easiest places I have ever worked with. Helping me get a great rate on a really nice truck. The kind of people I would want to continue to do business with.
Great experience except for one item. - hercules19522003
I was pleased with the total experience except for the "hard sell" by the finance man on the extended warranty (or whatever you call it). He went through an extended sales pitch on it even after I told him I was not interested. The sales staff (Greg and the Sales Manager) was attentive, knowledgeable and pleasant. The fellow who greeted me and the receptionist were friendly and attentive to me as a customer and directed me to the person (Greg, who I had had several telecons with), with no unneeded conversation.
All in all, the vehicle buying experience was a pleasant transaction!
Pleasant car buying experience... - Revrick59
Finding a vehicle online can be a challenging experience. But the moment we walked in the door we were impressed with the atmosphere. No pushy salesmen in our face. And Marcela was the divine appointment we needed. We made a friend.
Thank you Mark Allen Buick GMC.
P.S. we enjoy driving our Equinox
Great place to buy truck - John 62
Great place to buy truck. No games. Second truck bought there in two years. You can pick out what u want on line make total deal before u get there. No bait switch like other dealers i have been too
GM Certified Sales Professional
Wonderful experience! - aehaley
I love this dealership and had wonderful experience with John Werts. No hassle, no pressure, and wonderful communication and customer service. I would definitely recommend Patriot to anyone looking for a new vehicle. I am loving mine more everyday! Thank you!
Customer Experience Representative
Great Service - kwsmith
They did an oil change and tire rotation as requested, however, they also washed and vacuumed my car as a courtesy. Great service with a awesome courtesy treat!
Great deals - Oooook
I always see they have great deals being advertised on brand new cars. I hear they work with most people when it comes to financing.
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Great service fair price - Lk1961
Joe DeNoya is very customer oriented. Assists in every way to ensure your satisfaction with a desl. Eric is careful and clear in explaining financing options. Buying fom them was an easy and pleasant experience.
Great dealership - Alexdubbin
This dealership will work hard for your business. I bought a new truck here and it was easy. I would recommend them to anyone in the market.
Going back - Tdswilson
This is my second vehicle with Byford.
They got our payment around what we wanted. I told saleman, what I wanted payments around. The got my payment $3.00 under, before extended warranty. I'm planning on on getting third vehicle there, when its time
Dream experience for my civic - Matteo86
This dealership goes above and beyond what is required to make you happy. I saw this car online and from what I saw the center console arm rest looked like it had been ripped. Well that not a big deal because I thought I would just replace it myself. Well when I arrived at the dealer I was surprised to find that they had already fixed the problem. On top of that they had replaced all the tires. This is very different from the last dealer I bought a car from. The last dealer basically just flipped the car and did nothing for it so I had new wipers brakes and tires to buy for it in the first month of me owning it. They really do have a lot of integrity here at this dealer and I look forward to giving them my business in the future.
Bought new Sierra from Bob Moore Buick GMC - New Sierra
I bought a new Sierra at Bob Moore Buick GMC yesterday! Great experience top to bottom! TC was my salesman & did a great job! Very informative & knows his trucks! General Manager George Miller was great & gave me a great deal! F&I was quick & painless & the rep was extremely helpful. Myles Young made a great delivery & taught me how to use all the features on my truck before I left! No pressure whatsoever! Got me in & out quickly, but everyone of these guys would have stayed til Midnight to help! Went back today to have a bed cover installed & Ryan, the Service Manager was extremely helpful... I've bought a few vehicles in my day & this was absolutely, by far, without a doubt, the best experience I've ever had! Highly Recommended!!
No service on Saturday - Chevyfan
My husband was traveling with hunting dogs when his alternator went out on the interstate,roadside assistance sent him there where he was treated like a 2nd class derelict and was told they only changed oil on Saturday when all he need was a wrench to put the $500 part he just bought from them But they said they didn't have access to tools. So my husband called Napa and they delivered the wrenches. In 95 degree heat he was almost done when they told him he had 15 min to get his truck off the lot because he had a family to go home to. I wouldn't even give them 1 star.
Good experience - AKG405
Went in because AC wasn’t working. Busted compressor covered by warranty. Was supposed to be a 5 hour fix but wound up taking longer. This was frustrating, but Derek went out of his way to make up for my trouble with an oil change, detail, etc and my bill was 0. They earned my business.
Great buying experience - jlriddle
Found a Toyota Camry on their website and inquired. Was contacted quickly by Charles Dry about the vehicle. I called and talked to him on the phone to set up a test drive. Drove the Camry and loved it. I am very happy with my purchase. It was smooth and they were friendly. I didn't feel pressured at all and was given time to think about making my purchase. I felt at ease and peace. Definitely a great buying experience and would recommend Robert's Auto Center and Charles Dry.
Cheated us.. Never buy from them again! - Tony/Rhonda Prichard
We are 15+ years loyal customers of SW...bought our 6th Dodge in Feb. 2019. will NEVER buy from them again. Cheated us out of $. A know issue we were never told about "cylinder head". Took it to my personal mechanic twice to have spark plugs changed and coil replaced. Found out by doing this that their is a know issue with the cylinder head which was giving us problems. Never have we ever gotten any recalls on this Durango. Was instructed to call Dodge/Chrysler Headquarters and ask for a Good Will Warranty because the warranty ended at 150,000 miles... we have 155,000 miles. This issue has been going on since November 2018, well below the 150,000 miles. I called and was instructed to take car to Seth Wadley to have a diagnosis done (bill $300) and they would see what they could do for us. We were lead to believe that they would help with this issue. Chysler/Dodge/Jeep Headquarters opened a claim. We took it to SW and 4 days later, were told that claim was denied. We were out $300 for nothing! I called headquarters again and expressed my concern.. a new claim was opened and 2 days later that claim was denied. Asked why? Was told that because I took my car to other mechanics to have spark plugs changed and coil replaced, they weren't done by an authorized dealership so the denied my claim. That is a bunch of BS....We are out $300 for nothing. We have a hard time getting our SW vehicles in to have our "free oil changes" done, so I have been paying to have it done other places. Talked with Randy (Service Manager) and he was not helpful at all.. There is no communication between him and the service staff. Jennifer was telling me one thing and he was telling me another. Along with headquarters telling me and leading us to believe that they would help us. I feel like SW should have fought for us better than they did, waived the $300 that we paid and took care of loyal customers as we are. We bought a Dodge Ram in February 2019 and regret every bit of it....We feel that we were wronged and that we should have this paid for and repaired. We will never buy another vehicle from SW....and we currently own 4 from them... I guess Hudiburg will get out business again... They always stand behind their word.
Fake diagnosis - Luv_my_car
Took vehicle to service department for oil change. They informed of problem with battery. It was a lie. Two other mechanics confirm not only incorrect diagnosis, but also that the battery had not been removed. Will not do business again, would advise others to do same.
Horrible service - Yankeeokie
After a strut replacement gone bad, the car has major front end and suspension problems. Will not call you back. Incompetent all the way around.
Very unprofessional service dept - Brianh
Had one of the worst experiences with a service dept and dealership ever. Spent over $9,000 getting a new motor in a Yukon Denali. Had used this dealerships service dept couple times before getting work done on this same vehicle and had a great experience both times. This time has been a nightmare. After getting the vehicle back from them it started dying and losing power when in reverse but each time it would start right back up and run fine. We figured there was a short but didn't know if anyone could find it since it started right backup and ran fine. Finally about the sixth time it died for good. Had to call a local dealership in Sherman tx to come tow it too their shop. They called.me later and said starter cable wasn't put on correctly causing it to short out. Unfortunately the same cable wasn't put on the correct side of the fuse on the battery causing the melting of the cable and destroying the battery. Ended up costing around $620 to fix what the service dept at Kyle Edwards had messed up. Had they spent an extra few minutes checking their work they would have noticed they didn't get the cable on correctly. When we made contact with service manager he determined there was no way his guys could make such a unprofessional mistake. He even went as far as blaming us. We just spent $9230 on a new motor and $743 on a car rental. Now why in the world would we wire it up wrong. Still had the same starter and battery on it. His excuses for someone messing with it didn't even begin to make sense. Even the dealership in Sherman couldn't believe how unprofessional theses guys were. Called the general manager and all he could say was do you wanna speak with the owner. Owner never called back after leaving couple messages. Be very careful using these guys for service. Make sure you check their work and document everything possible, even take pics before leaving their lot. Cause when you do and something happens they may not stand by their work.
Very poor customer service. Left me on the lot for a long... - KBurks
Very poor customer service. Left me on the lot for a long time. Very poor knowledge of the auto, couldn't get a straight answer.
We took my daughter's car to Janzen for repairs. It... - nikoleq
We took my daughter's car to Janzen for repairs. It died while she was driving. They first replaced the starter, then the flywheel, then the timing belt (the only thing that actually made sense) and then the water pump. The car had never over heated, leaked any fluid, or had the check engine light on. They kept the car for over a month and charged $1923 for the repairs. When we finally were able to pick the car up, the check engine light came on while driving home. We were told to bring it back. The next day they said it was minor, but they had to order the part. Over the next few days, the car was not driving well, the idle was very high and we discovered it was leaking some fluid. I called Janzen and let them know about the leak and the issues with the idle. I took it to another mechanic who stated there was a valve installed improperly causing the idle problem. They repositioned it and that problem was fixed. They couldn't find the leak and put dye in the engine to watch for an oil leak. A few more days goes by and the car dies and will not start. It was completely out of transmission fluid. The mechanic said he put five quarts of transmission fluid in it and it just ran back out. He quoted $600 to take out the transmission and fix the leak. This car was not taken to Janzen for transmission issues and had never leaked before. They will not do anything to assist us. The manager said all the "good" mechanics went to make more money in the oilfield. I would not take anything to Janzen. Poor customer service and mechanics don't know what they are doing. I had to buy my daughter a new car. I certainly didn't buy it from them.
Expect The Unexpected - kristendec81
After being turned down from a couple of dealerships due to negative equity one could understand my frustration and hopelessness but that all changed when I visited Vance Auto Group in Perry Oklahoma. It was a couple of hours before the dealership closed when John received the call that I was coming to visit him from Oklahoma City, which is about an hour drive but this didn't detour him from saying "come on in".
As I walk through the door I am greeted by Shane Jansson and I was addressed by name which is surprising because most "salesmen" don't put that much effort into making your experience personable. Shane then showed me the car that I was interested in and explained every inch of the vehicle just so I would be educated on my purchase. In my experience the next process is the most draining part of purchasing a vehicle which is the financing part but I can honestly say the process went smooth. Shane and Warren (finance manager) made sure I was comfortable with every step.
When all of the paperwork was complete Shane walked me to my new Acadia and I notice that he went out of his way and had a water bottle waiting for me in the cup holder of my new car! This maybe a small gesture to some but it's huge for me because like I stated before most salesmen don't make the car buying experience personable and I also think he put my satellite radio to a station that he thought I would like! Expect the unexpected with the Vance Auto group!
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