Unexpectedly Satisfying - BobG_of_Pryor
My wife had the itch for a new vehicle... I spent a few weeks mentally preparing, while she shopped cars on her iPad... This is not my first rodeo, I was dreading the day we had to physically go pick one.... Saturday morning... this is the day! With of mixture of trepidation and excitement, we drove to Furguson Superstore where she had found her top choices. We were randomly greeted by Kaveh. My shields were up and my antennae were tuned to "high alert". We are slow shoppers, I knew this would take a while. To my surprise, we were not being pressured, we were not being bird-dogged. By the end of our purchase, we were joking and laughing with Kaveh. We left the store with a new Enclave, and a new attitude. How can this happen at a car dealership?? We have purchased many vehicles from various dealerships through the years. I cannot recall a more pleasant experience. Thank you, Kaveh!
Top Reviewed Specialists At This Dealership
Kia Sales Consultant
Buick GMC Leasing & Sales Consultant
Subaru Sales Consultant
Very helpful and honest! - Wilson370
We had a great experience at Mark Allen! They were very friendly and honest which is hard to find with car dealerships. I didn’t feel like I was being pressured at all. Jordan also went above and beyond to make sure we were satisfied. If we ever get another vehicle we will go back here
Digital Sales Director
Definitely a 5 star operation! - Phillips
Purchased a Sonata in 2015 and recently a 2018 Santa Fe. Our experience has been wonderful! Anytime you purchase a vehicle then go back three years later speaks for itself. I love the warm and friendly atmosphere. Always making you feel like family. Ms Paula Lanni sales associate is one of the best! Within minutes she had me sold on the Santa Fe. I won’t go anywhere else! Thank you Patriot and Paula Lanni!
Customer Experience Representative
A great car purchase experience - tbooth
A very positive experience of purchasing a new car, great personal service, Neil King did a great job of detailing a Buick Lacrosse that we purchased. No pressure, everyone truly appreciated our business and displayed that in a very positive manner. Kevin Grover took time out of his busy schedule to make sure our experience was positive and he greatly appreciated our business.
Neil and Mr. Grover made sure if we did have a problem that it will be taken care to our satisfaction, I would and will recommend this dealership.
Friendly and helpful - Panhandle Mema
Vance was willing to bring a car to Guthrie so we could drive it since Guthrie was only 10 miles from my son's house
Sales and Leasing Consultant
We where told about everything up front . - Jennsumpter8
We had no surprises with price and with our trade in value. Joe Joe was up front and honest with us about everything and never tried to hide any information from us.
New Buick GMC Sales
Great service - Cowgirl83
Awesome service and the salesman Brandon Brown was wonderful! All the people there were so helpful and I got in the vehicle I wanted with no problem
Got right to work finding my vehicle choice! - derfrellim
The folks at the Chickasha Byford got right to work determining the car and accessories I wanted. Within a few hours they located the car, and within a day or so they called and said they had that vehicle for me.
It is better than I expected!
Expect The Unexpected - kristendec81
After being turned down from a couple of dealerships due to negative equity one could understand my frustration and hopelessness but that all changed when I visited Vance Auto Group in Perry Oklahoma. It was a couple of hours before the dealership closed when John received the call that I was coming to visit him from Oklahoma City, which is about an hour drive but this didn't detour him from saying "come on in".
As I walk through the door I am greeted by Shane Jansson and I was addressed by name which is surprising because most "salesmen" don't put that much effort into making your experience personable. Shane then showed me the car that I was interested in and explained every inch of the vehicle just so I would be educated on my purchase. In my experience the next process is the most draining part of purchasing a vehicle which is the financing part but I can honestly say the process went smooth. Shane and Warren (finance manager) made sure I was comfortable with every step.
When all of the paperwork was complete Shane walked me to my new Acadia and I notice that he went out of his way and had a water bottle waiting for me in the cup holder of my new car! This maybe a small gesture to some but it's huge for me because like I stated before most salesmen don't make the car buying experience personable and I also think he put my satellite radio to a station that he thought I would like! Expect the unexpected with the Vance Auto group!
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
It was great! - Paigewalker3
Ryan helped me get the car of my dreams and I couldn’t be more happy with the whole deal! THANK YOU SO MUCH RYAN!!!
Great experience from start to finish - Canyon,jim789
We went into Bob Moore GMC on NW Expressway recently to see about purchasing our fourth vehicle from them. Our salesman was Bobby Trumbley and he was very informative and helpful. Our experience was very pleasant because we didn't feel pressured. After we made the deal, we went into the office of Lanna Robinson in the finance department. She was very helpful in completing the process. We would definitely recommend for anyone planning to purchase a new vehicle to visit their dealership. We will continue coming to them in the future.
Horrible customer service - Mommap05
In February of this year my family and I were in the market for a vehicle following an accident that totaled our family van. After researching numerous dealers we decided on Seth Wadley due to some recommendations and looking at the seth wadley promise. At first we had no issues, we started the papers with Kaley, and specifically stated that we wanted the extended warranty which would bring our bumper to bumper out to 100k miles. A week after signing we were told that they were able to get a better payment for us and would need to resign the papers. Our salesperson was kind enough to bring the papers to our house as to not load all the kids up and inconvenience us. One day as I was filing papers away I took the time to review and could not find where the extended warranty was located. Last month I contacted Kaley and asked if in fact we did have it and she stated yes,that she saw it in her copies...she was nice enough to say she would have accounting send me a copy so that I could see where. One month later still nothing. After numerous messages for someone, anyone to help with this issue I have filled a BBB complaint. Do not waste your time with this dealer, you would have better luck with a small no name dealership...talk about a wolf in sheep's clothing.
No service on Saturday - Chevyfan
My husband was traveling with hunting dogs when his alternator went out on the interstate,roadside assistance sent him there where he was treated like a 2nd class derelict and was told they only changed oil on Saturday when all he need was a wrench to put the $500 part he just bought from them But they said they didn't have access to tools. So my husband called Napa and they delivered the wrenches. In 95 degree heat he was almost done when they told him he had 15 min to get his truck off the lot because he had a family to go home to. I wouldn't even give them 1 star.
Terrible customer service - ksmithpe
Negotiated to purchase a used F-250 King Ranch they had advertised on Cars.com. Had printed copy of price & advertisement. They refused to honor that price advertised and then insulted me with an offer $7,000 below the value on my trade in. They had just offered me $12,000 for my trade earlier. Had NADA certification. Had to argue with Sales Manger to just get my keys and insurance card back when I attempted to leave. After leaving I discovered they still had my drivers license. When contacting them, they said they had not lost it even though they were the last people to have it in their possession. When pushed harder, they refused to admit any fault and did not even offer an apology. That is the worst customer experience I have ever had. My family has done business with them in the past but never, never, never again. I will make sure anyone I talk to hears about this experience. Be aware! Be very aware!!! PS I am inconvenienced to have to get a replacement license and they did not even apologize for that. Make sure you get all your documents back when you give them to the sales person.
Very unprofessional service dept - Brianh
Had one of the worst experiences with a service dept and dealership ever. Spent over $9,000 getting a new motor in a Yukon Denali. Had used this dealerships service dept couple times before getting work done on this same vehicle and had a great experience both times. This time has been a nightmare. After getting the vehicle back from them it started dying and losing power when in reverse but each time it would start right back up and run fine. We figured there was a short but didn't know if anyone could find it since it started right backup and ran fine. Finally about the sixth time it died for good. Had to call a local dealership in Sherman tx to come tow it too their shop. They called.me later and said starter cable wasn't put on correctly causing it to short out. Unfortunately the same cable wasn't put on the correct side of the fuse on the battery causing the melting of the cable and destroying the battery. Ended up costing around $620 to fix what the service dept at Kyle Edwards had messed up. Had they spent an extra few minutes checking their work they would have noticed they didn't get the cable on correctly. When we made contact with service manager he determined there was no way his guys could make such a unprofessional mistake. He even went as far as blaming us. We just spent $9230 on a new motor and $743 on a car rental. Now why in the world would we wire it up wrong. Still had the same starter and battery on it. His excuses for someone messing with it didn't even begin to make sense. Even the dealership in Sherman couldn't believe how unprofessional theses guys were. Called the general manager and all he could say was do you wanna speak with the owner. Owner never called back after leaving couple messages. Be very careful using these guys for service. Make sure you check their work and document everything possible, even take pics before leaving their lot. Cause when you do and something happens they may not stand by their work.
Ladies beware! - Mszsgodwin
The Ferguson challenge was an epic fail. Ladies if you want to be treated with respect and not be taken for a ride on the price of a new vehicle, I suggest going somewhere else. We were dealing with Terry originally but then another Salesman Jeff Arnold presented an offer to me that was $875 more than what was advertised on their website. When I showed him the website price. The reaction was a rude “ You don’t have to by the car!” Wow!
Shady - Yo4612
We sat in the lobby working a deal on a truck and another couple comes in interested in the same truck. Their salesperson, knowing we are waiting to buy the truck starts working a deal with them on said truck with us sitting right there. Rude, unprofessional and shady!!! We will never do business there again and will warn everyone we know to stay away.
Fake diagnosis - Luv_my_car
Took vehicle to service department for oil change. They informed of problem with battery. It was a lie. Two other mechanics confirm not only incorrect diagnosis, but also that the battery had not been removed. Will not do business again, would advise others to do same.
Horrible service - Yankeeokie
After a strut replacement gone bad, the car has major front end and suspension problems. Will not call you back. Incompetent all the way around.
Very poor customer service. Left me on the lot for a long... - KBurks
Very poor customer service. Left me on the lot for a long time. Very poor knowledge of the auto, couldn't get a straight answer.
We took my daughter's car to Janzen for repairs. It... - nikoleq
We took my daughter's car to Janzen for repairs. It died while she was driving. They first replaced the starter, then the flywheel, then the timing belt (the only thing that actually made sense) and then the water pump. The car had never over heated, leaked any fluid, or had the check engine light on. They kept the car for over a month and charged $1923 for the repairs. When we finally were able to pick the car up, the check engine light came on while driving home. We were told to bring it back. The next day they said it was minor, but they had to order the part. Over the next few days, the car was not driving well, the idle was very high and we discovered it was leaking some fluid. I called Janzen and let them know about the leak and the issues with the idle. I took it to another mechanic who stated there was a valve installed improperly causing the idle problem. They repositioned it and that problem was fixed. They couldn't find the leak and put dye in the engine to watch for an oil leak. A few more days goes by and the car dies and will not start. It was completely out of transmission fluid. The mechanic said he put five quarts of transmission fluid in it and it just ran back out. He quoted $600 to take out the transmission and fix the leak. This car was not taken to Janzen for transmission issues and had never leaked before. They will not do anything to assist us. The manager said all the "good" mechanics went to make more money in the oilfield. I would not take anything to Janzen. Poor customer service and mechanics don't know what they are doing. I had to buy my daughter a new car. I certainly didn't buy it from them.
Edited review - thelgeso
I had previously made some negative comments but the dealership offered clarifications and made amends so I'm retracting any negative comments that I previously posted. The dealership did respond right away and it is obvious that they take social media comments seriously.
Kevin Grover Buick-GMC