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Excellent products and service. Managers are friendly and... - RCB4PC
Excellent products and service. Managers are friendly and very helpful. Returns calls promptly and courteously. Searches for the answers to all questions and are informative in providing information. Great to work with.
The staff are friendly and helpful. The Location is easy... - stevencamplain
The staff are friendly and helpful. The Location is easy to get to. The service that was needed, was done quickly. They called when the needed part came in. Just as They said They said That They would.
I came in for a simple oil change. One month and three... - Crystal
I came in for a simple oil change. One month and three visits later, my little car sounds like the engine has fallen out. Sad
Ken Burger is the BEST - Lori
I have been taking my cars to have serviced for 15+ years to Ken Burger. He is the absolute best service advisor around, always happy and takes care of every crazy question I pose. I wouldn't take my car to anyone else.Everyone should visit this dealership for their service needs.
Normally, I don't even bother writing reviews, especially... - apd244
Normally, I don't even bother writing reviews, especially negative ones. This place made me look up mechanics and brake shops around the city just because they could not do what they had charged me to do. Earlier last year, my front brakes needed to be replaced. There was a slight wear squeeking coming from them. I took my car in and was told that I needed to have my brakes replaced and rotors resurfaced. Okay. I got that done (an arm and a leg $$$$). After a month or two I noticed squeeling coming from the brakes that they had replaced. I called them and tried to schedule an appointment but ultimately had to cancel that appointment because they were undermanned and overbooked. I eventually got my car in and they took the brake assembly apart and had told me that there were no issues and that any squeeling/clicking noises were normal. After about a week or two, the noises came back again. It wasn't until today that I took my car to another mechanic who actually showed me the rotors and explained that he is pretty certain that the rotors bad not been resurfaced. He did the work that needed to be done and it was cheaper than the nightmare I had to deal with. I honestly will probably never go back to this dealership unless I'm training my car in.
*Of note, the last time I was there they looked up the tech who worked on my car in the past no longer was employed with them. That is never a great sign.
***Update. Something I forgot to mention because it became normal to me is the type of pads that they used. When I got my brakes done here I used to have a slight squeeling noise that I could hear at slow speeds. I thought it was odd because I used to change my own brakes and never had that issue. When I got my brakes down at the other place, they brought out the old pads and "clips" to show me the wear and tear on the clip it's self. Part of the issue was, nissan used clips that barley (but still) touched the rotor. After a while the clip was worn down and no longer made that squeeling noise. Why would a dealership use a clip that rubs the rotor is beyond my comprehension. I just thought I should add that because I haven't had a single squeel or brake issue since going to another place 🙃.
It is such a pleasure in this day and age to deal with an... - Keith
It is such a pleasure in this day and age to deal with an honest, courteous and professional person like Richard Tow. I will definitely recommend him to others.
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
EXCELLENT SERVICE - anita.davis
The service staff is knowledgeable, courteous and provided excellent service. They also did extra little things that most service places would not have even given a thought to do. They went above and beyond my expectations. I have had my vehicles worked on at other places and had long waiting periods and the people treated me as though they didn't even want my business. That wasn't the case with the Nissan service department. I have already made an appointment for more work to be done.
This is for the service department. I worked with... - Tootie_matootie
This is for the service department. I worked with Christian and he was absolutely amazing. He was always polite when we talked and they did great job on my truck when it wasn’t an easy fix.
Service dept at Nissan of Lawton is top notch. Fast friendly - William Norman
Julie Brittain service advisor at Nissan of Lawton is an amazing person to talk to about your car. She is very knowledgeable and friendly. Thanks again and God bless you
Scheduled a service appointment online, brought vehicle... - DoBetter
Scheduled a service appointment online, brought vehicle to shop at the service time, was advised to give them a minute to look at it. The service guy came back to tell me that I should've scheduled the appointment over the phone because their appointment scheduler is not update them properly. What's the point of the online option? I disregarded the passively rude comment/suggestion, and was offered a ride home with the promise of me getting my vehicle back today if they fix it or if they have to order parts, I agreed and accepted the ride home. I called when I got home to confirm that the repair would be under warranty and was advised that my car is still under the basic warranty and that I will receive a phone call about my car. I had to call them at 5:00 pm because I never received a call or update about my repair and they close at 6:00 pm. I was offered to leave my car overnight because the technician didn't get a change to look at my car. When I inquired about the rental option (at no-cost) that I received in the mail if my car has to stay overnight for a repair, I was then offered to come pick my car up or have someone pick me up to get it, and the rental option isn't valid because the car was not diagnosed and they need that to confirm that the warranty will cover the repair. So basically, they want me to bring my car back early in the morning, cause the "earlier, the better" for it to possibly get looked at. They had my car since 10:00 am and it would've been nice to get a phone call update instead of assuming that I would be okay with leaving my car overnight without confirming it with me. I also let service guy and the guy that drove me home that I had to pick someone up from work at 5:00 and they didn't even bother to make a note on my service order of that information but I had to call them for an update. I wonder where everyone's customer service professionalism went to? Hmmm....
Man Chris is Awesome! He was able to get me the car i... - TonytheTiger1775
Man Chris is Awesome! He was able to get me the car i wanted and was treated with the upmost respect. Would Highly recommend him!
Tried to get in to have my truck looked at once again and... - dprater04
Tried to get in to have my truck looked at once again and can not get in. Of course this is "due to the pandemic"... last time I did get them to try and fix my vehicle the person in charge of changing my oil did not re install all the screws on the plastic cover on the bottom of the vehicle and I had to pick it up off the turnpike... plus the check engine light came right back on. Today I showed the serviceman the issues I have, check engine light, major paint chippage, and lights and infotainment system blinking when I have a turn signal on... also the brake lights sometimes don't work, just cargo light comes on. Warranty to cover all of this, plus a loaner, but they don't have any...
Excellent Sevice & Sales - Jim Bob
Fantastic service mgr. Mike took care of my vehicle and while I waited a vibrant new saleswoman Brandy showed me some of the vehicles available on the lot.
Did excellent work on my used pontiac. Fixed the vehicle... - osufan
Did excellent work on my used pontiac. Fixed the vehicle and it now drives great. They had very friendly service and knew alot about the problem of my vehicle. I would highly recommened to anyone.