Great Service - Bigdr
We come to the fast trip area for our regular service for oil, tire rotation and always get super service from the guys on the reception desk. We get the best service from any car dealership that we go to.
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Worth the trip ... My Lincoln Review: - Ralph "The TV Man"
I want to THANK and name all the good, and kind folks at Mullinax Lincoln in Cleveland, TN who was part of "The BEST" car buying experience I had so far.
This is the FORTH Lincoln I've owned and bought.
Thank you Cindy (the owner), Jeff Henry (the general manager), and Lonnie Jones and Josh Henry (Jeff's son) my salesmen ... especially Josh, thanks buddy.
What a bunch of HONEST straight shooters!
My question to anyone who is reading my review is ... how many of you are willing to drive (as I did) 750 miles EACH WAY from Fort Lauderdale, Florida to Cleveland, Tennessee just to buy a car? Probably not many are saying "I will", so there must have been something that made me take this 2-day road trip to by my new Continental, and that was the "POSITIVE gut feeling" I got with dealing with this Lincoln dealership. I highly recommend them to anyone who's interested in buying a NEW or USED car.
Thank you ALL again, and "two thumbs way up" to "Mullinax Lincoln" as a "family type" Lincoln dealership. Respectively ... Ralph "The TV Man"
Best all around! - Schott
This is the best dealership all around friendly staff and great deals!! I love my ford edge definitely would recommend anyone to shop here when purchasing a vehicle!!!
Best warranty and best car buying experience I've ever had. - FordF150STX
Knowledgeable salesman, always ready to answer any question I had through out the process and kept me informed about any rebates or discounts that might help me. If James didn't know the answer to a question he would find out the correct answer and call me back with the information.
Excellent - Easton
Michael Rainwater and. Brian Ratliff were both excellent! Also Kevin cutler was great!! Great place to do business!! Customary service was top notch! It’s great!
Course Correcting - Ken Swango
I've been working with this dealership for the past 4 years, bought a new 2014 Explorer. They have changed Service Managers multiple times but I believe that they have had the same 2 for the last year and from my experience it's much better. I wish I knew their names but I don't. Young man and a young lady, they are very cordial and they communicate any issues and what the fix will be. They are very courteous and prompt.
There's another Ford dealership in the same area that runs a very shady business and I'll never be back there.
Customer service in many places is a forgotten thing but my experience is that King Cotton is trying to change that in their dealership.
GREAT CUSTOMER SERVICE ! - cardealer, debbie123
The people were so nice and friendly and seem to care about your needs. The staff was very helpful and seem to really care about supporting you ..they were great people to deal with . It was great customer service.
Platinum Purchase - JimBob
Extremely pleased with all aspects of the transaction. The salesman was very helpful and was able to answer all of my questions in a prompt and courteous manner.
2014 Ford Focus Hatch! Great Deal!! - yourmama
Enjoyed the experience. No pressure, very easy to talk to! Mike Mohr seem to go out of his way to get me the deal that I was hoping to get. He seem like a straight shooter. No run around, just ask me what I wanted and went to work on getting it for me. So anybody out there looking for a great experience when buying a vehicle. Go check these people out. You won't be disappointed. I'm sure all the sales personal are great, but I know for a fact, that if you tell Mr. Mohr what your looking for. He'll do everything he can to make it happen! Thanks Mike! Keep doing what you're doing!
A Bad Tire but a Good Experience - Pachi
We drove 6.5 hours to Jacky Jones Ford to see a 2005 Ford Thunderbird. The car was as represented. We worked with Mandi who was personable and professional. On my test drive, I noticed a very minor vibration which bothered me. The service manager then took the car for a drive and when he returned, said he felt it at 65mph. They then checked it out and found out that one of the new tires had a defect. They then sent someone to Knoxville to pick up a new tire. They balanced it, installed it and checked the alignment. This took quite a bit of time but I was pleased with their response. I think many dealers would have just said there was no problem. I would recommend the dealer and Mandi.
Rude salespeople - Mvp1994
Had a salesperson, Michael Braulio, call me and when I told him I'm not interested he got very rude. I definitely won't ever be buying here and I wouldn't recommend it to anyone else either if this is how they treat people. I'd give zero stars if I could.
Excellent service every time. - Thomas P Byrne
From the purchase of my F-150 to the service dept taking care of my truck it has been nothing less than excellent at Ted Russell Ford. Dannielle is very knowledgeable about service for vehicles and will always be the one i call with questions and concerns.
Buying experience - patty18
Just wanted to say thank you Barry Parks for putting me into a 2018 Honda Civic EX. Love it.
He took the time to explain the different vehicles and all the new features of each. He was very knowledgeable about setting up and showing me how to set all the new gadgets. I also want to thank Wes in finance for being patient with me.
It was a pleasure to have a salesman like Barry Parks, he made the buying experience better. Highly recommend
quick lube oil change - Douglastn4
I brought my C-Max in for an oil change and was told it needed a front end alignment. I remembered paying for a lifetime front end alignment at a another auto repair business. So I took it there. Thanks
Great experience - Justin M
I came in today with a friend to pick up his vehicle from the service department. I started looking around at the vehicles they had on the lot and found one I really liked. It was a very good experience and I worked with Caleb and Ben. I will definitely do business with this dealership again.
Great Service - Coachp
Fast friendly service! I had to get my car serviced and a recall on my Ford Fusion. In 20 minuets I was walking out the door! Great service!
Top notch dealer - Mike C
Have purchased several vehicles from McNelly-Whaley and have always been very pleased with their sales staff. Their service department has been great the few times we needed them. Will definitely be buying my next vehicle from them!
Service/ oil change - dee
I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I had a 10:30 appointment for an oil change and here it is 1:03 p.m. and I am still sitting waiting for my SUV. When I asked one of the service managers for a eta, I was told to chase behind another service manager who was currently out in the service area. Not sure how they go about customer service training but I am truly not happy with this dealership. I feel at times they are rude, in personable, and not concerned with any of the clients time constraints. I am currently searching for a different for dealership to have my vehicle service. It's a love/hate relationship with this dealership.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
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