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Throttle body repair - Jrhomey
Justin was fantastic and the service was performed and completed before the estimated timeframe. Everyone was professional and helpful. I’d recommend Franklin Ford. Thanks.
Top Reviewed Specialists At This Dealership
Put a plug in the tire &took care of us. - suzieqbeech
Always a friendly place & our salesman is great Ronnie D (big Ronnie). He always makes sure we get great service. Everyone is friendly & willing to help.
Internet Sales Manager
Best all around! - Schott
This is the best dealership all around friendly staff and great deals!! I love my ford edge definitely would recommend anyone to shop here when purchasing a vehicle!!!
Out-of-state loyal customer - diggit
I bought my MKS about 6 months ago from Jacky Jones totally over the internet end phone. I am 100% satisfied with my purchase the car was and is as described by my salesman Nelson f. A minor issue developed a day after the car arrived and Jacky Jones stood behind it 100%. The process was simple and straightforward. Nelson handled everything including shipping the car from Georgia to New York and all at fair prices. I am now starting shopping for a pre-owned Lincoln MKS and it is a no-brainer to bring my business to Nelson at Jacky Jones Lincoln. Truly what I consider a win-win relationship.
Service - Mac
I always get great service. This is why I keep coming back. If the service wasn’t good I would take my truck somewhere else. No one else has worked on it.
Service - Larry
This dealership has always met my expectations. Staff is friendly and willing to listen to better understand my concerns. The technical staff is professional and performs their task in a timely manner.
Great experience buying a new Lincoln Aviator!! - Barbara Todd
My mom just purchased a new 2010 Lincoln Aviator!! What a happy lady she is!! The team at Golden circle are knowledgeable, nice and gave mom the right amount of attention to prove that she was special!! I was surprised at the black on black that she bought but she absolutely loves it! Thanks Golden Circle and especially Tom Markin.for taking good care of my mom!! Your the best!
Great experience - Bellaboo
Excellent customer service. Ra, our salesman, was very informative and helpful in making our decision. Prices were competitive and best in the area. Thanks Guys!
Clearly a cut above the rest - aikijitsu86
The most important asset here is also the most readily available at this business, the people. It takes a special someone to go the extra mile to diagnose an issue AND provide options in a manner that educates the client. Each visit is a learning experience for me, one in which I look forward to. They were able to acutely determine an issue which was present prior to purchase via a private seller and make a recommendation that can only be labelled expert. I grew up around a business model (newspaper) that went National in its early years and did well. I have yet to see a better model than the service department at this dealership. Thank you for helping me on short notice as well!!!
Perfect as usual - shunzisauce
Got in and got out in short order. Also had questions answered regarding a possible, and separate, accessory installation. Everyone was very nice and professional.
Review - Truckguy
The people were friendly and answered my questions with no problems. They knew their products well and helped me understand the way they worked. I plan on doing more business here.
Great customer service - Ima Goose
I got a tune up (100000 mile), new battery and a couple of Recalls. Service was great. Staff was helpful and nice. Price was less than I imagined.
Watch out - Pissed off guy
We live in WV,my daughter found a Nissan Juke at Gateway Ford so we drove down there to check it out i walked around it checked for dents and checked tires .She liked it so we put a down payment on it and went home and got the money from our bank .We went back down and paid for the car we went back home and one week latermy daughter comes to me and says the car is all over the road when it rains so i went out and checked the tires they were bald.Icalled the dealer that someone did a switch on the two front tires,they wanted pictures so i sent them pictures and they said they would get back with me and they didnt.So i say to you dont trust these guys once your out the door SCREW YOU
Terrible Service Department!!!! - Jarred
What a terrible experience !!!! This place is only looking to make a profit they don't care about you! I will never bring a vehicle back here. They service advisors are rude, they lie and get smart with you when you ask for the service manager ! Tried to tell me I need $600 of work done to take my vehicle. And if I wanted my vehicle back it would have no oil in it because they did work I didn't authorize. I then argued with the guy and not wanting to have it towed authorize the work however the service tech just kept telling me well the service manager knows already I told her etc. I went there and of course the service manager is busy. This place looks nice but that's about it. They want your money and for you to leave asap. They act like they care but really they don't. They also tried to force me to sign some additional paperwork. I just wanted a oil change and tire rotation. All I got was a huge headache. Don't bother with their prices they will always add on more or charge you for something they didn't do! I'll never buy another Honda ! Want a honest service department go to Pennyrile Ford in Hopkinsville KY worth the drive.
Friendly staff - Patricia
Staff professional and the hospitality of coffee, donuts and water while you wait. No long waits
Mechanics seems to get vehicles in and out while whereas you can look though window as your vehicle is being worked on
Great Experience - BrentRoberts
I've had my F-150 serviced and recall work done here and have had a great experience so far. All work has been done in a timely manner and no issues later after picking up my vehicle. So far, every worker there that I've encountered and has been helpful and courteous. I would definitely recommend this place!
last minute assistance - ceebee
had noises when turning in my Edge, guessed it to be block in AC drain line. BUT I crossed my fingers, as I drove into service dept. late in the day, around 3pm, hoping they could take care of it, as I was traveling. Scott (service tech)came out and talked to me, and they took me right in. I was out in an hour. Many thanks to everyone here, the ladies and cashier were so nice, also!
TERRIBLE POST SALE TREATMENT AND PROBLEMS WITH TITLE - daniel712
The dealer made several false representations about what they would do and when. Finally after nearly 60 days post sale, the dealer refuses to communicate with me and Ford customer service can really offer no help or assistance. The problem is that Dealer sent title to BMV unsigned and it was rejected and returned. Now I'm without the ability to legally drive the truck because temporary tag expired and dealer won't send a 3rd temporary tag despite their errors putting me in this position.
They realize their is no more money to drain from the buyer, so all post-sale service is ignored.
I've left messages with no response. Emails with no response and Ford Customer service can't even get them to help. TERRIBLE DEALERSHIP.
Poor service all around - Macedad5
I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to schedule it online, and so I did. I scheduled 2 services for my 16 F-150. One is a door latch recall and the other was to fix my loose drivers seat. I immediately received an email confirming my appointment, letting me know that drop off was 715am and pick up would be 2pm.. I received another follow up email, reminding me of my appointment the day before. I arrived before my appointment time at 7:10 am. When I pulled into the bay, and asked what I was there for, I was told that, " they dont do those types of services on a Saturday because they dont have the crew. We would also need your Truck longer than just a few hours." I said I made and appointed and recieved an email confirmation. To which the service person laughed and said, " you need to make those appointments over the phone or in person. Online appointments dont mean really nothin for a service recall. You are first come first serve here." I said, " well, someone should have at least called to let me know. I received and email from Brooks Ward confirming your work to be done." He said, " well, WE can't....not today." I said, " you sir have just wasted my time. The service guy literally just shrugged his shoulders and walked away from me!!!!!
We have 4 fords, all 2016 or newer. I would never bring any of them here, or to any Autonation for that matter. You just lost a customer.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
Ford Lincoln of Cookeville