Pleased! - ocoeesal
I am thrilled with my new car & very well pleased with my experience with Mullinax!
(Well, I am not pleased that I have to add more words to my review!)
The staff is friendly & professional! There I met my word quota!
Top Reviewed Specialists At This Dealership
New Mustang - jamn78
I was looking around for the best deal I could find on a 2017 Mustang GT. Not a single dealership took me serious until I walked into Ford Lincoln of Franklin. It was a great experience for any car buyer. They treat you with respect and work hard to earn your business. Cody was a great help in finding my dream car and made the process easy! Thanks again.
Lincoln Brand Champion
Awesome - Edna
Michael Thompson is the best salesman I've dealt with and believe me I have dealt with a lot of them. Not only was he honest he helped us out with any concerns or questions we had. At the end of it all he delivered. He got us in a brand new vehicle with the payments we wanted and not only is he a great sales person he is a great person. As we said our goodbyes it felt like saying goodbye to a friend.
Great Place - Jeffadams5
I was given all the time I needed to pick out a vehicle with basically no pressure... I got the one I wanted at the payment I wanted... I have to say these guys are great!!!
Great place to do business! - Holly Hakes
From the moment I walked into the door, the staff was friendly and professional. Very helpful in getting me into a vehicle that fit my needs and my budget. Couldn't be happier with the experience. Dennis Pritchett, at the Jackson, TN location by far exceeded my expectations. I would recommend him to anyone!
Purchase of a new Ford Edge - Dewellxyz
The sales transaction was quick and simple. The sales people were not pushy. We have been using the service department for over 10 years and they are the best by far by being honest and trustworthy. Our sales person was very imformative about our new vehicle and kind in all respects. I would recommend Tom Bates Ford to anyone.
Great buying experience - will chase
Great buying experience with Mr.. Wilson and Mr. Belisomo. The vehicle is really nice also. I feel i received a very good deal on both tradein and new vehicle.
Great customer service from walk-in to drive out. - VG10_4
I recently purchased a 2015 Ford Fusion from this dealer and they far exceeded my expectations. I felt I received a great deal on my vehicle and a fair price for my trade in. The sales consultant I worked with was very professional and attentive to my needs--shout out to Jaqi. When it was time to speak with the finance manager the excellent service continued. The terms of my financing were clearly laid out and all additional offers were presented in a non-pushy way--shout out to Steven. I highly recommend doing business this dealer when you are on the market for your next vehicle. The team is great! Their customer service is beyond awesome. Thanks Landers!
They don't honor tire warranties fairly - mariemorris1221
I have to say if there was a star less than a 1 I would have to use that. From the other reviews, it is apparent that most people are happy with their vehicle purchases with this company, and it does appear that their main focus is on new car sales. Keeping their customer's satisfaction in service is another matter perhaps.
As for their service department I do have a major issue in that they will not honor a tire warranty on two new tires that I purchased for a total of $174.53 on June 14, 2016. The two new Kelly tires that was purchased had a 55,000 mile warranty, but the tires were sorely worn out by only 25,320 miles! Their half life was blamed on me and I was told that since they were unevenly worn, it would have indicated that the tires had not been rotated nor balanced since the time of purchase.
That is not true. I have had my car's tires both rotated as well as taken care of any other issues, but not at Jacky Jones as it is a great distance to drive from my home, and have preferred assistance in my home town of Tellico Plains. Both tires were evenly slick on the surface of the tires. That's under normal road wear on state and county roads and highways.
Both tires that I had to replace were purchased on June 29, 2017 in Tellico Plains, TN.
I will explain this in great detail in order that others might know what I encountered regarding this company's policy is for tire warranties.
On July 27, 2017 I was preparing for a trip from Tennessee to visit family in South Carolina. I always take my car to one of my local auto/tire companies to have my car checked over for road worthiness which includes checking the car's oil, fluids, tires, etc. In checking this, the man who does this informed me that my front tires (Kelly tires from JackyJones) were in such a bad state as to prove extremely hazardous to drive very many miles at all. He indicated that the overall tread on both tires were gone to the state of wires peaking through the rubber. I did look at both tires and was in total agreement with him. I had him to order two new replacements that were installed on July 29, 2017.
This car is a 2001 Ford Focus that my sister and her family gave me 4/22/2016 that was very well taken care of when she gave it to me.
When I received the car there were 4 Fuzion tires on it, two of which were in excellent condition and two that were showing some wear. These were the two that eventually needed replaced by the two Kelly tires at Jacky Jones.
I had to stand in the very hot sun for at least 1/2 hour on Monday, July 10th trying to explain to Mr. Littleton and his manager (?) who said that I should take the problem up with the manufacturer as it wasn't their problem! I won't go into details of that conversation other than to say that finally they agreed to a 20% rebate only if I purchased two new tires from them and had them installed by them. And by the way I had to pay an additional $79.95 to have them aligned. I not only felt a slap in the face but also flabbergasted that they didn't feel responsible in the least for a product they installed that failed so miserably.
I expected at least a 40-45% rebate on the tires or a refund of that much of my total purchase for the two Kelly tires that failed. Their 20% rebate on the tires only would be $31.60 and only if I purchased from them!
This is hardly what I expected from a company that is supposed to pride itself on customer satisfaction. I was treated like I was a country bumpkin female that didn't know one end of the car from the other. They didn't know that in my younger years I prided myself on knowing how to do repairs and maintenance on my own vehicles by myself, both under the hood and outside as well. I didn't just "fall off the turnip truck yesterday" Jacky Jones!
I am not a satisfied customer by any means, and if you're considering using this company, please read all of the poor reviews geared towards their "service" department. Brand new car sales might be great, but their customer service stinks as badly as a dead skunk in the middle of the road to me.
Mixed - Joel H
I had a very mixed experience with this dealership. Management and Ford Motor Company had to be contacted. It was a hassle that I would not like to repeat.
Great team, Thank you Andrew Hutchinson and Tyler Mullins - meganjoybanner
We had a great experience, Andrew was SO knowledgable on the options we were looking for. We never felt pressure, just were offered helpful and truthful information to help us make our decision. We never felt rushed, Andrew (and Tyler) were patient as we navigated all of our options and asked our questions. We LOVE our new Honda Pilot and also had the privilege of working with Tyler the evening we purchased; he even stayed late to show me around my new fancy car! Thank you so much Casey Jenkins and your team! You guys are awesome!
Luke and Megan Banner
Slow slow - Zoey
Stopped there as we were on vacation and needed new tires. To put 3 tires we were there for 4 hours and they scrapped up all our rims on our vehicle. Very incompetent.
Where to go to get a great car with great service - Oldschool16030
I had a car wreck and had to find a car quick. It was so easy and so quick. I think it took me longer to find a car need anything.
Problems with remote key - Foreten
We had a problem with a key for a 2013 Lincoln MKT. Made an appointment and they said we needed
A new key. Without thinking the key would equal a mtg payment we said ok. The cost was $331.23!
Needless to say we were amazed that a key could cost that much. I think that is just crazy that anyone could charge that much for a key replacement. We talked to the manager and he stated that was the cost.
Don't keep their promises - Ash12345
We have bought 2 trucks from autonation. Our recent truck, we were told it came with a one time free maintenance. It would cover oil change, tire rotation, windshield wipers, etc. So I make an appointment a few months later for an oil change and tire rotation. I tell them upfront I'm there for my free service. They take 2 1/2 hours to do a simple oil change, then at the end tell me they don't have anything on file saying it's free. So I drove an hour for a 2 1/2 hour oil change and paid 3xs the price. The service advisor had me speak with the used car manager, who tells me he has nothing on file. Well that is there mess up, I wouldn't drive out of my way or come up with this "free service" if it hadn't been told to me.
So the used car manager tells me bc they don't have it in their records, I have to pay for it.
It was their error!
Instead of covering a $70 oil change to keep this customer, he would rather imply I'm a liar and not admit it was their mess up for not having it on file.
We won't be back to Autonation and will not recommend this place to anyone!
Customer satisfaction at it lowest - NP-Greeneville
I bought a brand new 2016 Ford 150 in March 2016, after couple months or driving in June 2016 my vehicle just stopped on a middle of a road, vehicle started slowing down and gas paddle would not work at all and I pulled over with just momentum of the vehicle, I took it to the dealership and they were not able to find any problem, well 20 days later same thing happen and this time vehicle would not start at all, I ended up towing it and service dept were not able to find any problem as always, it took them almost a week so after 4-5 days I asked for a loaner vehicle and lucky me they actually did gave me a vehicle, well signed said that its non smoking vehicle but car it self was so dirty, it had filth all over the dashboard car was never vacuumed, I can see pet hair on the seats, I took it home and started sneezing and cough the next morning, then I did more digging and I found a rotten avocado in the trunk as soon as I folded the seats, how can you give a loaner vehicle with so much filth? BTW vehicle is not fixed and they cannot find the problem with it and they want to trade me with a new on and want me to loose 9K for a brand new vehicle that they sold me just 90 days ago. Its all a scam and they want customer to suffer.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!