5 Tennessee Lexus Dealers

Service was excellent but the process once you arrive is - drobertsmm

Service was excellent but the process once you arrive is terrible. This was my first visit. I arrived at 6:30 for a 7am appointment. A nice gentleman collected info on my car, and I was told to pull forward when the door opened. Another person directed me on how far to pull in and told me I could wait in the lounge. There was a line of people at a desk giving info to another person. I sat like I was told. Finally, another person asked if I had checked in. I went up to the desk after others were gone. The desk person sent me to another person who apparently placed my order for service. Then I was sent to another lounge to wait. I finally asked a person about my car which was in the parking lot because I was first in line and thought it was done. I was told my car was pulled out of line because my paperwork wasn't ready. After 2 hours I was sent back to the place where I started to pay. I paid and was sent to another person with my paperwork. That person pulled my car up and I finally left. I was at the dealership from 6:30am until after 9 am for a simple oil change. I was directed from one side to the other 4 times. Is all of this movement really necessary? There needs to be more communication or better directions. My wife usually takes the car in, and I asked her about the process. She said, yes, that happened to her also the first couple of times she took the car in. I really dread my next service appointment.

Dealing with Lexus of Nashville was an excellent - sbwoodall

Dealing with Lexus of Nashville was an excellent experience. Our sales rep Paul was extremely helpful, able to answer all our questions and get the exact Lexus model we wanted. We will definitely recommend him and the dealership to friends and family.

Evan was my sales person. - Ddazzled21

Evan was my sales person. He did a great job. They didn’t have the car I wanted on site but he found one very quickly.

From the moment I stepped into the dealership, I was - joez2899

From the moment I stepped into the dealership, I was warmly welcomed by friendly staff. Later, Kenzie Fields, one of the sales representatives, approached me. I’d been considering several dealerships, but after chatting with Kenzie and seeing one of the vehicles I was interested in, I decided to make the purchase. She was wonderful, and everyone at the dealership was friendly, accommodating, and it was a pleasure doing business with them.