Outstanding service! - Jolly24
Village Volkswagen took great care in helping me finding the right vehicle. I was in search of a used Tiguan and they just had a trade in! I was able to drive home after it had been through an amazing detail and service. I am so pleased with my purchase and the value of the vehicle. Thanks Village Volkswagen and especially sales associate Andrew Tucker.
Top Reviewed Specialists At This Dealership
Great group - bennysww
Enjoyed working with them they made the whole process very easy. Thanks to a great team. Josh and Mike were great to work with also Patrick.
Jarred and Michael - doing the good work! - Steve S.
My experience with this service center started out rough but once the service manager got me lined up with Jarred, things have been amazing. Jarred is a strong communicator, provides updates regularly and makes you feel like you can trust him and that he is someone who will keep his word. He told me a shuttle driver would come to pick me up from work and when the driver had to get gas first he called, apologized for the inconvenience, and told me the driver was still going to come--that's A+ customer service. Jarred is my advisor of choice and I trust the service providers to do high quality repair on my Passat.
Also, kudos to the shuttle driver, Michael, he is easy to communicate with, has multiple topical areas that we can discuss in great depth even over a 20-30 minute car ride. Very friendly and a great front line customer service provider for Harper VW.
Surprisingly pleasant place to do business - Eric G in Greenbrier, TN
Thanks to Mike Barton and Willy for making my buying experience a pleasure.
The new facility is also quite nice with plenty of space and amenities to pass the time.
Excellent - Eb
Excellent service. Very accommodating. Went the extra mile. They even came in on their day off. Overall it was a great experience. Tim and Thomas were great.
Great customer service! - nunezjo
Very friendly staff, no pressure environment and they work hard to get your business. I have been a loyal customer for the past three vehicles.
Service - Alphonso
I have used their service department on several occasions; usually, it is just for routine maintenance; however, I have had to replace tires, a battery, and had occasional engine lite; they have been courteous, prompt, and efficient. David
This dealership is HORRID! They have given me the run... - Vindictiva
This dealership is HORRID! They have given me the run around for a week but when I call the finance company everything is ready to go! Someone just isn't doing their job! I wouldn't recommend the dealership to ANYONE!
Michael Miller was awesome!! - Sherwin Taylor
My family decided to buy a Volkswagen Passat TDI because of the miles I commute each week. We stopped by Wallace in Johnson City just to take a look..I did not want to give up my Jeep but my fuel prices were very costly. Michael Miller came out and talked to us and told us some of the perks of the Passat..we drove the car and liked it a lot.. We gave him some info about my Jeep and he said he would get us a price and contact us when he had one ready.. we never felt pressured to make a trade with Michael. We have a very busy schedule and Michael and the staff went well above and beyond to work with us around our busy schedule!! It was a great buying experience and I would recommend the VW Passat TDI and the staff at Wallace JC to anybody!!! Two thumbs up guys!!