From the time I bought my car to now (over a year later) - alexiselise926
From the time I bought my car to now (over a year later) I have had nothing but issues directed specifically to the service department. After having my car 4 days, a "low coolant" light came on and come to find out a leak from the radiator hose was overlooked from the initial service when it was taken in. I later had another coolant leak issue, and when I got my vehicle back it would not start. After a service technician had to jump start it, he told me my battery was fine and it was a "one time thing". My car had to be jumped 3 times the next day and I ultimately had to buy a $600 battery after being told it was fine. Every time I took it into service, even for a basic oil change something was said to be wrong with it. Fast forward to about 2 months ago, I took it in to have the check engine light diagnosed. I was told it was my charcoal canister and purge valve. I was shown a video by a technician of my "bad charcoal canister". The parts were ordered, I scheduled to have the service done. I sat for 3.5 hours waiting for the service to be done and just yesterday I receive a call from the service advisor that the charcoal canister never actually got replaced because they did not have the part. After the realization that I have been taking my car to a place that has not successfully fixed my car, I decide to take my vehicle to a more trusted shop. It was concluded at this new shop that nothing indicates an issue with my charcoal canister, and I was also informed that my engine has not had the repairs done that I and my warranty have paid to have done. I am absolutely disgusted at the lack of service done to my vehicle. I am even more disgusted that I was an employee at this company and that was clearly taken advantage of.
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