Outstanding - Aly Lyons
I went to the Hyundai/Volkswagen dealership on a whim (nothing against the dealership; it just wasn’t what I originally had in mind when I started car shopping), and it was the absolute best and most painless experience I’ve ever had with car salesmen. Every single person I talked to was so kind and happy to help. All of my questions were answered knowledgeably, and if they didn’t know the answer right away, they made every effort to find out. Josh was the best! He was incredibly professional as well as thorough in making certain to follow up with me afterwards about satisfaction concerning my purchase and experience. I can’t say enough good things about this dealership and its employees!
Top Reviewed Specialists At This Dealership
Very Satisfied Purchase - FinnJ
Worked with Scott Hile to purchase a Golf GTI, he was knowledgeable, professional and worked with me to make a deal that I have been very satisfied with.
Bought new Atlas - Bruce Carrington
Looked at several models and settled on a new Atlas SEL 4Motion. Neil Rowley was thorough and patient as we went back and forth on which Atlas model to settle on. Finally did and then also had a great finance experience with Rick Boring working out the best finance deal with the best extended warranty to fit our needs.
We bought a Tiguan here in 2013 and we had an existing comfort level with Harper VW and their Service Dept since then. This new experience reaffirmed our confidence in Harper VW.
One place to go-One guy to see!! - PoppaBubbles50
I went into this dealership iffy about my credit, what I wanted, what I could pay, etc.
ALEX SCOTT went over and above! No matter your social status, money situation, or type car you want, go to Wallace in JC, TN and talk to Alex Scott. Friendly, honest, not pushy....and honest to God makes buying a car fun again. Go see him. You won’t be sorry!
Felt Like Family - sean.nielsen37
Decided to go with Cool springs VW after we were unhappy with another VW dealership in the area. The CS location treated us like family from the second we walked in. Matt and Thomas were both great, working with out budget, as well as being open and honest about what they thought the best route was regarding finances and car selection, which really meant a lot to my wife and I. Will 100% be back to buy a car in 3 years when this lease is done! Thank you so much!
Great service - Heathers86
Marcie Wright helped us find our first family vehicle. She was so friendly and helped the whole way there. I would recommend this dealership and Marcie to anyone!
Oil change and new wipers - Reina
Great people working under stressed conditions did a very good job I expected it to take longer and it did not thanks to everyone see y'all in a year
Salesman , sales manager , business manager are not honest - edbrucker
The salesman lied to my face . The sales manger lied after the fact the business manager lied to me about how they would pay off my lease . Do not do business with any Gossett Dealership. I know for a fact that Germantown VW is not honest at all. This is an honest warning.
This dealership is HORRID! They have given me the run... - Vindictiva
This dealership is HORRID! They have given me the run around for a week but when I call the finance company everything is ready to go! Someone just isn't doing their job! I wouldn't recommend the dealership to ANYONE!
Village Volkswagen of Chattanooga