I contacted Fruia Cadillac prepared to buy the 2025 - cclark
I contacted Fruia Cadillac prepared to buy the 2025 Escalade IQ. I am still prepared to buy it. What follows is why the deal has not closed, and I think ownership should see it.
The vehicle was presented dirty, with trash still in the trunk. The Cadillac Certified Pre-Owned paperwork I received was incomplete. On a six-figure Cadillac carrying a CPO designation, that raises a fair question about whether the certification inspection was performed to standard.
Your staff also addressed me as "Mrs. Clark" repeatedly. When I raised it, I was told Marisol had been speaking with "Mrs. Clark." She had not. I was the only party in contact with your dealership at any point. That explanation was false, and it was not the only thing I was told during this process that did not hold up.
I proceeded anyway. I reviewed the Carfax, inspection records, equipment and warranty documentation, agreed on a purchase price, and disclosed my trade in full: a 2021 Escalade ESV Sport 4WD, approximately 51,000 miles, newer tires, no windshield damage, no accident history, clean title.
Your appraisal came back at $45,000.
Kelley Blue Book places the trade-in midpoint at approximately $56,160. Carvana issued a written offer of $53,200. I forwarded both and asked your used car manager for a second look. I was told your store does not use KBB, and that $55,000 would represent "full retail."
Your team subsequently offered to structure the deal around the $53,200 figure, conditioned on my selling the ESV to Carvana independently. That structure forfeits roughly $3,325 in Texas trade-in tax credit. The concession was to my account, not yours.
That is where it stopped. Your sales manager ended the negotiation and never called me. Not once. He also made no attempt to close the gap anywhere else in the deal — not on the price of the IQ, not on rate, not on anything. A difference of a few thousand dollars on a trade, on a transaction of this size, with a buyer already committed. There was room to work and no one worked it.
I am not asking Fruia to exceed the market. I am asking you to meet a documented written offer on a clean, well-maintained Cadillac while I buy a second Cadillac from your store.
The Escalade IQ does not sell quickly and requires the right buyer ready to compromise for an EV and can reasonably be expected to sit in inventory for some time. This should have been a straightforward and profitable deal for your store.
The failures here run from the sales floor to management. My salesperson, Oscar, was careless with details throughout and passed along information that was not accurate...whether that originated with him or with the sales manager, it reached me the same way. Above him: a vehicle presented in poor condition, an incomplete CPO file, an appraisal set almost $10,000 below a written third-party offer, and a manager who killed a live deal without a phone call.
I have bought Mercedes, Cadillac, Tesla, VW, and even Ford and all of those experiences were better than this. This has hands down been the worst purchase experience among them.
The car is still on your lot and I am still a buyer if the owner or general manager are interested in selling a car that will probably end up being an anchor. I would welcome a call from the owner or general manager. I have the complete text history, photographs, Carfax, CPO documentation, KBB valuation, and the written Carvana offer.
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