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This is my third vehicle through Heritage Ford. Charlie... - Ford
This is my third vehicle through Heritage Ford. Charlie has worked with me on every vehicle 1 Fusion and 2 F-150’s. Charlie has always helped me with finding the vehicle I want and need and has made me feel comfortable and happy with my final decision. Thank you Charlie Moriarty and Heritage Ford
Top Reviewed Specialists At This Dealership
I was impressed from the start with how helpful and... - Fowlerfarm
I was impressed from the start with how helpful and pleasant your salesman Greg was to deal with. I also appreciated the quickness my questions about costs etc were answered by the front office.
Very happy with our experience purchasing a new vehicle... - esnv
Very happy with our experience purchasing a new vehicle from Twin State Ford. Armando and Jacob were very professional. I would buy from them again.
Picked up my truck on time, and returned it when service... - Blackduck54
Picked up my truck on time, and returned it when service was done. Nice not having to be around people these days, they did a good clean job.
Contacted via web site to sell my car. The next day... - Ulysses
Contacted via web site to sell my car. The next day received email wanting to sell me a car. Replied to that and received call. Made appointment to get offer on my car, was supposed to get confirmation/contact call which I never got. Went to dealership anyway. No one at all at the showroom or offices. Found someone in service who knew nothing. Sent me to Toyota showroom next door who made low-ball offer. Left. Totally unprofessional, no regard for my time, won't be doing business with any Carbone dealer.
Always great. Even though these tough times Hayes Ford... - Timothy
Always great. Even though these tough times Hayes Ford employees went above and beyond. Thank you team Hayes Ford for making our service visit easy.
good service and on time - susan
We appreciate the shuttle service and the accuracy of when the service will be complete. The waiting room is pleasant and clean with wifi , coffee and water.
No one likes to go to a dealership to buy a car. It... - Alwayssomthing802
No one likes to go to a dealership to buy a car. It takes hours and hours and you never know if there trying to rip you off. They always try to up sell you and never care about what you say. My wife was rear ended and the person took off. Totaled her car and insurance only gave a rental for 3 days. We want into bokan and was very honest, mistake number 1. Told them she has bad credit but we need a car now. They said they could work with us. We found a 2014 Chevy cruze with 45000 miles on it, priced at a little over 9000 after a $2000 mark down. We were clear saying we wanted to put down $700 with no more then $300 a month. Anon gave us the keys and we moved are stuff to the car. Just had to pick what we wanted from the pencil. Picked the 3 year with 700 down. Great get me my car and I'm outta here. He brought us to the ford shop to finish the sale. He walks out and bow he says we need $2500 to $3000 down to buy the car. We had already done the pencil, figured out the payments and now I need $3000 down? We walked away. I wanted that car. I told my wife a few days later to just go put down the $2500 on the car cause we needed it. My wife went in to put the money down in the Chevy and now that chevy doesnt QUALIFY for the special financing but thses other 5 cars with close to 1000000 Mike's in them you can buy. What, we want the chevy we test drove and were told if we put $2500 down it was ours. Well my wife walked away cause they were not honoring the deal. I called anon when I got home from work to figure put what happened. He stated he had nothing to do with the special financing. Anon 8s the one we dealt with. He is the one that gave us HIS card. He is the one that had us test drive. He is also the one that dod all the numbers. Not to mention I'm pretty sure anon is the financing manager, but we wont bother with that. If anon has nothing to so with special financing then why did he help us. Why did he do the numbers and why did he give us HIS card. He stated steve did the special financing. I had neve meet steve nor talked with steve prior to this phone call. After anon got sick of me questioning him steve got on. Steve stated the chevy was not part of the special financing and anon didnt know that, wait what. Why did anon tell us we needed $2500 down then and we could have that car. Steve just kept saying he didnt know. Well they work in the same place and they were talking on the phone when we were there so that is not a good excuse. There and then I stated it felt like they were trying to take advantage of my wife cause i wasnt there. He said the cars with 100000 miles in them have a 18 month warranty. When i stated that warranty wont cover wear parts he just said he didnt know. Well steve you deal with it all day every day. I even know wear parts can not and will not be covered with any warranty. I left it at that amd hung up. 10 minutes later steve called and left a voicemail. He stated he felt bad and wanted to "HELP" us cause of there mistake. He stated he talked with the bank and they now can accept the chevy cruze on special financing, wow how convent. Now he said the terms were $2500 down with 303 a month for around 54 months, dont quite remember exact amount. Around 4 and half years wih a 19% apr. I know huge apr but remeber credit isnt good. Wow wait a minute those numbers dont xxx up at all. The chevy is on the lot for $9500 marked down from a little over $11000. The first pencil was for $700 down $303 to $340 a month for 4 years. Now its $2500 down with 19% at $303 an month for around 54 months. Woo wait a minute. Some simple easy math says they marked that same car up a lot. That same car sitting on the lot for $9500 is now around $13500.00 with the 19% apr it brings it to around $15,5000. All rough estimates but you get the point. Now the NADA. After they gave me those numbers I had to dig into it more. A 2014 chevy cruze with 45000 miles has a nada of around $5500. Financing people go by the NADA and will not loan you money to bye a car that far off from the NADA, it's a bad investment from the start. You cant blame the banks, it makes no sense to. So a few questions comes to mind. Why is that chevy cruze $4000 off the NADA as it sits on the lot. Even more they say its marked down from over $11000. Second questions is where did they get the numbers the second time. That is almost $10,000 off the nada. They stated the bank set the terms but as just stated banks would never give you $155000to buy a car with a nada of $5000, just wont happen. So, where would of my extra $100000 gone, hmmmmm. They say no commission sales to make you feel better and to do it different. Always remember you are giving them your hard earned money that most of the time you dont even have yet. Dealerships are not doing you favors. If you have bad credit it doesn't matter. Your money is just as good as someone wih good credit. The bad credit is the 19% apr. Not a huge mark up on the cost of the car. Always give through the numbers and always look at how long of a term the loan is. Just cause the payments go down doesnt mean its cheaper. More then likely the loan went from say a 4 year to a 5 year.
We went down the road to handy the next day and got a car with no hassle and at a good price. xxxx only took 2 hours. This is why people hate dealing wih dealerships. At least bokan talked themself out of me spending and extra $4000 on that car. Thanks bokan
I don't know where to start! Worse experience ever.... - JJ
I don't know where to start! Worse experience ever. First they never put insurance on my truck I had to do it myself, I drove the truck a week before I even realized it! Then with my payoff they ended up putting that money on my NEW truck instead of the one they were supposed to be paying!!!! And now I find out that they don't handle NY registrations. I have to pick up my registration at a NYS DMV (which are still closed due to COVID) and finish paying for it... I am beyond pissed and you think they will return my phone calls, of course not. They are the most unorganized, dysfunctional dealership I have EVER dealt with!!!!!
This dealer is one who ACTUALLY CARES about the... - ccpolson
This dealer is one who ACTUALLY CARES about the impression and reputation their service leads to. I went to Barrette's with low hopes of being able to get out of the car I was in due to the negative equity. But Sara not only got me thousands more for my trade than what any other dealer would give, she went even farther and got another $500 for it, bringing me within $1,000 of what I owed. She stayed past closing time to let me pick up my new vehicle/sign my paperwork. This is a family owned business and they WILL work with you! No pushey gimmicks or pitches. They're honest, genuine people and I'd recommend them to anyone looking for the BEST deal!!! SUPERIOR SERVICE AT THIS DEALER!!
True Professionals - Shannon & Joe
I went into Formula Ford to look at the new Fusion AWD. I was greeted by true professionals that know their product inside and out. After visiting other dealers that just tossed us the keys, it was refreshing to be educated about the car we were interested in. TJ Valle and Todd Mobley did everything in their power to make the new vehicle work for us. Never once did we feel pressured. It was like working with old friends. I would highly recommend TJ, Todd and the whole team at Formula Ford. They are top notch.
Great - rich313
Great People, Products and Prices ... Seriously, You cannot go wrong!! Highly Recommend, You don't have to look any further. We Highly Recommend for any automotive or renting :)
Love my car - mamareadsalot
I recently purchased a 2018 Hyundai Elantra Se and I love it. The salesman was friendly and helpful. It took a couple of days before everything was in order, but he didn’t give up until I got an approval.
Ted Green Ford, specifically Ray in service, helped us... - xtine
Ted Green Ford, specifically Ray in service, helped us out in a real jam. The clutch on my 2009 Subaru Impreza was failing to engage and stopped very near to Ted Green Ford..... Ray provided kind & professional service quickly. We were travelling and Ted Green Ford welcomed us and our 2 dogs - My dogs were welcomed with some treats and they even provided us with a ride to go and get a rental car. Ray was great at keeping us updated on the progress of the car. The car was fixed very quickly and for a very reasonable price. I would definitely recommend Ted Green Ford to both friends and family and I can't wait to go back and have an oil change! Top rate service.... Thanks Ray and the team in Service