Excellent Service - bmwyler

Raymond and the UAC staff were very friendly and patient while my husband and I were looking for a new car. Raymond took a look at the list of what I wanted in a car and, unlike all the other dealerships in Ellensburg, did not waste my time by showing me anything over my budget or that didn't match my criteria. I was looking for a car to replace one that was totaled in an accident, so since I currently had no car, Raymond drove the vehicle I wanted to test to my house and let me take it out for a drive with no pressure to buy. When my husband and I found our dream car at UAC, Raymond and Holly made the buying process extremely easy, and we did not feel rushed to sign any documents without thoroughly reading everything. In short, the friendly staff here was great at working with our needs and allowing us to purchase what we needed without pressuring us to purchase additional services that were not needed. This is the best dealership in Ellensburg, hands-down!

Aaron Taylor is top notch - ShaSidhe

Aaron is always responsive and helpful! He makes sure that you are taken care of from the beginning till the end an nd even follows up after! He is super knowledgeable!

Absolutely amazing customer care! - Kelshammond

The service department was on top of getting the car all ready for us and chase made the process super easy and quick! We love our new car!

Great Service for returning customer - Mark F

I dropped off my 2011 GMC Yukon (that I purchased new from Carr Cadillac Buick GMC) in for service. I was met by the Sales Manager James Quitugua, James took upon himself to ensure that I was taken care of in a timely manner. When I returned the following day to pick up my vehicle I again ran into James, in the coarse of our short conversation James picked up on the fact I had a question. I was introduced to the technician that worked on my vehicle, Steve Knight. Steve cleared up my question and gave me complete confidence. I am very impressed with Steve's knowledge and would not hesitate to bring my vehicle to Steve for anything. I would highly recommend Carr Cadillac Buick GMC to my friends and family.

Great people to help you. - Buzz1050

Our sales man Steve helped get us in our dream car. was not pushy at all. we will be back to buy our next car there. Thank for the great service Sheldon & Patricia

Repair a GMC REcall - Dick42

I recently received a recall notification for my 2018 Enclave regarding the transmission. I called Becker service and was scheduled for an appointment the next day. We were in and out in less than two hours and that included an oil change. The customer seating area was clean and comfortable.

New car with many problems - Kefrpm

Two weeks after purchasing a new 2018 intermittent problems began occurring. Two are very dangerous! The diagnostic machine used in the service dept couldn’t find the problem after two attempts. They did a global reset and more problems popped up. They will NOT do anything to rectify this situation.

Rich Regan....Internet Sales - Hawg Wild

Thank you Rich Regan for being so responsive to my questions about a vehicle that my wife and I were interested in. The "Chat Session" worked very well for us and Rich seemed to be more than happy to answer our questions via chat and followed up with email contact. Job well done!!!

DISHONEST - Derek563

I went in to look at a used car that was listed on their website without a price. When I got to the store, Jeff Tolsma, one of the managers told me that they want $32,999 for the car. The car has a market value of about $27,500. After some negotiation, Jeff told me that the best he could do was $30,000 and went on about how the market value of the car was worth $35,000 and how he can’t lose money selling a car. The usual xxxxxxx salesman pitch. I walked. 15 minutes after I left, I checked their website again and the car was listed at $28,999. There was no way that one of the sales managers would not know about this. Trust is the most important component of any relationship. The management at this dealer will lie right to your face. Says a lot about who they are.

The best customer service experience when buying a used car! - Michael Manoff

I just had the best possible customer service experience when I bought a used Ford truck from Ruddell Automall. I called about a truck that was listed on line and asked if they could hold it for me as I live a few hours away. They were happy to hold the truck for me and answered all my questions...even volunteering a few minor cosmetic issues the truck had without my asking. I took a no pressure test drive and then was able to take my time looking over the truck with out a salesman looking over my shoulder. They gave me a great deal on the truck and allowed me to leave my other vehicle on their lot until I came back to pick it up a week later. It's now one week after I purchased the truck and I feel like I got a great deal on a fantastic used truck and would definitely return for any future car or truck purchases. Thank you Horace and Chad!

They lie to you about availability while raising the prices - rogersimonot

Watch these guys like a hawk. I’ve been watching their price on a preowned Chevy Bolt , and the rep (Evan) has been lying to me saying that they sold it multiple times. Yet, all they really have been doing is continuing to raise the price on it. I suspect they are trying to play some games here to time up with the August 1 beginning of the partial sales tax exemption for preowned electric vehicles in the state of Washington. If you are just going to hold firm on high pricing, fine. Just say that. But don’t lie to potential customers who can very easily see prices the history for your cars online. This is not 1985. We can see what you’re doing and it is unethical to be lying and jacking the prices at the same time and hoping nobody will notice it. Have some standards and ethics folks.

Poor Communication, Wasted My Time and a Day of Work - Matt Sinnes

First off I would highly recommend buying a vehicle from this place as we had a great experience. The Service Department, on the other hand, was awful. About 2 weeks ago I took my truck to get the tires rotated at Les Schwaab. The manager came to me and said they could not get the wheel off because the lug nuts were so tight and suggested I bring it back to the dealer. I call the Service department, let them know the situation and made an appointment. When I got there they said they would have to order me another rim because the other one is stuck on there and they would have to ruin it to get it off. All in all so far not a big deal everyone makes mistakes. They said they would order the new rim and call me when it came in. I got a call the very next day asking to come back down to the dealership because they messed up and needed to get more information on the rim. No apology or anything for me having to take time out of my day to go down there. I get down there and wait an hour. They come out and said the wheel should be here in 3-4 days we will call you. Six days go by and I have not heard a word from these people. When I called I talked to a very nice young man who said he was sorry nobody called me and that the rim came in the day before but they were booked that day and could not get me in until Tuesday. I asked how long it should take when I was there he said no longer than a couple of hours. When I came in for the appointment I got to the service center at 7:45 AM for my 8 AM appointment. My truck did not get done tell 1:30 PM in the afternoon! I went up and asked the lady I was working with and all I got was a bunch of run around answers. The best answer was "well we did not have the correct weights to balance your wheels so we had to run and go get some." No apology. Not only did I waste an entire day but the communication throughout the day was horrible. I should not have had to go and ask them what was going on. I am a very forgiving person but this was a horrible experience. I did not have to pay for anything thank goodness but the communication should have been better and I should not have had to sit there for five and a half hours. They have loaner car programs for a reason. At the very least tell me to just drop it off and have me come back later in the day. I would not recommend anybody going and getting service at this dealership.

dont sell gmc anymore - peteyopee

don't waste your time the girls that i talked to there were both very rude. just call a portland dealership to get gmc parts.