19 Washington GMC Dealers
Worked very diligently on my concerns. - Bro853
Worked very diligently on my concerns. Came to a very wonderful solution. Very satisfied. You see the sales guy once. You build a long term relationship with your service representative.
Top Reviewed Specialists At This Dealership
They were very helpful we were traveling and our pick up - Raysport
They were very helpful we were traveling and our pick up broke down they got us in and out as soon as we could have hoped
Vehicle Acquisition Manager
Great buying experience compared to other dealerships. - ak_angel0
Great buying experience compared to other dealerships. David and Jeff were excellent and answered all our questions.
Commercial & Fleet Sales
I went in for a recall. - skier
I went in for a recall. I had never visited this Chevy dealer. Really great experience. This is a well organized dealership from making service appointments through delivery. In addition to the recall they did a full complimentary check of my truck. It was done on time with a full explanation of the work. A very friendly group. Clearly service important to them.
Bought truck sight unseen, it was beyond what was - mtswenter
Bought truck sight unseen, it was beyond what was advertised! Michael did a great job of guiding me through all of the buying hurdles! Mike went above and beyond on getting my truck to me! Kudos to both of them!
We worked with Grant. - Sclark
We worked with Grant. He ordered the truck for us and we received the truck sooner than we thought,I would recommend him to anyone.very happy with our service at Becker Buick Gmc
My experience to purchase our 2021 Denali was superior . - Suelovescars
My experience to purchase our 2021 Denali was superior . Working with Ashley amazing. She was Knowledgeable, responsive and kind. I felt zero pressure from Ashley, felt like she was there for us.
I would definitely work with Ashley and Brotherton again.
Curious friendly staff. They always meet my needs and... - Blaine
Curious friendly staff. They always meet my needs and expectations. I would highly recommend them for both the retail experience and for follow-up service
We bought our 2022 GMC AT4 from them Scott was great in - charminmao
We bought our 2022 GMC AT4 from them Scott was great in the sales end and Derek was wonderful going over the extended warranty with us. The entire staff was welcoming and friendly. Would buy another vehicle from them again
This time I had a good experience. - rezgirl5
This time I had a good experience. My Sonic had unexpected recalls and wasn't reliable and safe. Maggie was professional and friendly. She showed me several cars and options. I told her what I could afford and what I was looking for in a car. I am sad that I couldn't keep my Sonic. I love my Pearl. From the book of Isaiah "a crown of beauty instead of ashes," so my Nissan Rouge has the name "Beauty". I am still getting used to a larger car. She can hold lots of groceries too as well as office supplies for my work. Thank you to everyone at Ruddell's-
The dealership had two good points. - cjlarry26
The dealership had two good points. The Vehicle price and the Salesperson.
The vehicle is the most important part because that is what you take home.
The reasons for the lost stars? A three hour wait to talk to finance for a cash deal.
A lowball offer for my trade for nebulous reasons without any
in person explanation. Another dealer gave me the full price I asked for the trade vehicle.
Would be difficult to recommend Carr to my family and friends.
Would not recommend to a friend. - Buyer
Would not recommend to a friend. Bought a used car they sold with 1- leaky shocks and struts 2-needed brake rotor resurfacing and 3- came with disgusting air filters. Yet they claim to "recondition" cars.
Also lied about the 3k extended warranty being "obligatory" for the loan to go through. In my opinion they are a dishonest dealership.
I'd recommend a place like Autonation to a friend. Cause they offer a 30 day 1000 mile return policy unlike these guys.
My mom purchased a vehicle from Titus will, this is her - Lolau
My mom purchased a vehicle from Titus will, this is her 4th vehicle from this location. She received a recall notice in regards to electrical issues with the lights. They suddenly stopped working and she is unable to drive her vehicle in the morning because the lights are not bright enough to see the road. Titus will gave us an appointment in late October and when we asked to possibly move the appointment up or get a loaner car, we were told, "everyone has problems," and that all of their rentals were broken. This is absolution unacceptable. When asked to speak to a manager, we were stone walled. The service department evaded our questions. The GM and other management here should be fired.
I Bought a used 2017 GMC Sierrra Denali from UAC. - Dan Broyles
I Bought a used 2017 GMC Sierrra Denali from UAC. Sales transaction was pretty seamless. Was told by salesman truck had been well taken care of, with no issues, local owner, and I was making a good choice in truck. The outside of the truck was clean, the inside was not detailed and not what you would expect for that type of truck, but I let it pass. I drove 4 hours to get the truck from Idaho, and when I got home is where the problems starting happening. Long story short, after taking the truck to my brother in laws auto mechanic shop in Kennewick WA, UAC sold me a truck with bad transmission, bad truck battery, bad cell phone charger, rotors were warped, both shocks and struts leaking oil, and trailer brake controller started showing up after I brought the truck home.. Contacted service manager in Ellensburg, and basically she told me truck sold as is no warranty. After some complaining, they offered to replace the transmission under a customer appreciation program, and told me out of pocket would be $500, but I would need to bring truck back to them, and they would look at the other items. So I drove the truck back to them and they replaced the transmission, but would not replace anything else that was bad that I mentioned before to them. They supposedly did a 120 point inspection on truck before selling, and I got the inspection report, you can see where these items were suppose to be repaired in UAC shop, but they crossed them off and didn't repair the items. I got this report after I started having all these issues. I inquired about why the repairs were not made, there response from the general manager, was that the work was not authorized. Once I got the truck back, they charged me $1500 for the warranty transmission work, where I was told from the lady service manager, it would be $500, and they charged me for the inspection and diagnosis of the items that they knew were bad already. Needless to say I had to make all the other repairs to this truck at my cost, and at this point, I am into a new truck cost. I was led to believe the truck was in sound working condition, which it was not, they sold a truck, they knew needed parts repaired and fixed, and they told me otherwise. They would not take any money off the sales price as it was an internet special and AD said call for special pricing. When I asked, they refused to take any money off the asking price. Whats the point of the internet special asking price? The whole experience form UAC was the worst dealer experience in the 5 trucks I have bought over my life time. When I picked up the truck from dealer, the sales rep nor the service manager nor any member from management could front me, and give the truck keys to m, or even express some sort of apology. They had another sales guy, whom I have never seen and met, give me the truck keys. None of the people I dealt with, had the xxxxx to meet me. Beware of this dealership and before buying a truck from them, take it to another mechanic to go over truck. Either there mechanics are incompetent in there repairs and diagnosis, or the management just plain sucks on pleasing the customer. I will say my salesman Riley, answered my questions and got back to me in a timely fashion, but I am sure his hands were tied from management. I wont go into the details of licensing, but it took several weeks to get paperwork from UAC to go to my local DMV, which initially they told me this would only take a few days. Overall, worst buying experience, customer service, service department, and not even a 1 star experience. UAC knows who i am, as i was always referred to them as that guy from IDAHO.
I had a very bad experience with this dealership trying - scottblaylock95
I had a very bad experience with this dealership trying to buy a car from them that they had online I had to chase down my salesman because he never would return my calls they also trying to get me a better rate by corner round to banks and credit unions in their area when they knew I was out of state and I already had preapproval from my credit union in my state which caused my credit to be danged once more but the worst thing was they keep you in the dark and didn’t tell you where you were at in the deal and you couldn’t get anyone to call you back just a bad experience I suggest you go elsewhere for they deal with you upfront and honestly stay away from this dealership
Not even worthy of one star! After 6 months of promises... - kelli
Not even worthy of one star! After 6 months of promises to get me the $1000 rebate I am due, they did nothing! GM (Andy Flynn), Sales Mgrs (Pedro Acosta and Brian Roberts) and office manager (Katie) never responded to me once. They screwed up when they submitted my car deal (per email from salesperson) and didn't fix it. I did everything per their instructions and got screwed out of $1000 in accessories! Years ago I worked for a dealer for ten years- this stuff is not rocket science but they were clueless! This behavior is what gives car dealers a bad name! I would never buy help any of their poorly run businesses again. My sales person (Austin Snyder) tried to help but wasn't able to get anything done. Lots of promises- zero kept. BUYER BEWARE!
dont sell gmc anymore - peteyopee
don't waste your time the girls that i talked to there were both very rude. just call a portland dealership to get gmc parts.
Poor Communication, Wasted My Time and a Day of Work - Matt Sinnes
First off I would highly recommend buying a vehicle from this place as we had a great experience. The Service Department, on the other hand, was awful. About 2 weeks ago I took my truck to get the tires rotated at Les Schwaab. The manager came to me and said they could not get the wheel off because the lug nuts were so tight and suggested I bring it back to the dealer.
I call the Service department, let them know the situation and made an appointment. When I got there they said they would have to order me another rim because the other one is stuck on there and they would have to ruin it to get it off. All in all so far not a big deal everyone makes mistakes. They said they would order the new rim and call me when it came in. I got a call the very next day asking to come back down to the dealership because they messed up and needed to get more information on the rim. No apology or anything for me having to take time out of my day to go down there. I get down there and wait an hour. They come out and said the wheel should be here in 3-4 days we will call you. Six days go by and I have not heard a word from these people. When I called I talked to a very nice young man who said he was sorry nobody called me and that the rim came in the day before but they were booked that day and could not get me in until Tuesday. I asked how long it should take when I was there he said no longer than a couple of hours. When I came in for the appointment I got to the service center at 7:45 AM for my 8 AM appointment. My truck did not get done tell 1:30 PM in the afternoon! I went up and asked the lady I was working with and all I got was a bunch of run around answers. The best answer was "well we did not have the correct weights to balance your wheels so we had to run and go get some." No apology. Not only did I waste an entire day but the communication throughout the day was horrible. I should not have had to go and ask them what was going on.
I am a very forgiving person but this was a horrible experience. I did not have to pay for anything thank goodness but the communication should have been better and I should not have had to sit there for five and a half hours. They have loaner car programs for a reason. At the very least tell me to just drop it off and have me come back later in the day. I would not recommend anybody going and getting service at this dealership.
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