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a unique experience without pressure or haste, a lot of... - Leonardo281974
a unique experience without pressure or haste, a lot of knowledge of the product and technology, prices below the market all very well highly recommended
Top Reviewed Specialists At This Dealership
Great experience. Love my new GMC Terrain! Thanks so much... - Karen and Tim
Great experience. Love my new GMC Terrain! Thanks so much for the t.v. Brandon and Tyler were so helpful and caring. We got a great great deal!! Thank you Haselwood! You Rawk!
Senior Sales Consultant
Jason is a patient service advisor and does a great job... - dja123422
Jason is a patient service advisor and does a great job and pays attention to detail.
He listens to the customer and take what they say into consideration!
Fantastic service & trustworthiness. Mike Smith was very... - Steven Levy
Fantastic service & trustworthiness. Mike Smith was very helpful, friendly, courteous!! Got me in & out as quickly as possible.
Would come back anytime we need service or have questions.
Commercial & Fleet Sales
I bought a brand new 2020 Jeep Cherokee from UAC approx 5... - sriel2510
I bought a brand new 2020 Jeep Cherokee from UAC approx 5 months ago. Drew Snider is absolutely incredible at his job and made the buying process fun and easy. He is the only reason I am still happy I bought my car locally. However I would honestly not recommend this dealership because of their service center.
Approx 1 month ago my vehicle started having problems shifting and randomly would not come out of park. The first time it got stuck in town for a day and half because it was the weekend and wouldn't work. It randomly came out of park and I called the service department. Initially they told me they couldn't get me in for another week. After telling them this was unacceptable since the car literally could not be driven reliably they found a spot for me. I dropped my Jeep off early in the morning and they had it all day. Eventually calling be fore they closed saying they couldn't recreate the problem so I could come get the car and gave me the number of Chrysler to call next time it happens to have the car towed. 4 days later the jeep again would not shift out of park, I call UAC service and the tow number. I waited 4.5 hours for a tow truck and when it got towed to UAC they looked at my car, they told me it was probably my fault and I must just be shifting wrong because they can not get the car to fail. However they state they are going to order a new shifter anyways just in case that is the problem. They inform me the shifter is back ordered and they will call me when it comes in. In the meantime because they inform me there is absolutely no way they can give me a loaner car, "they don't have loaner cars," the service tech teaches me a way to override the shifter if it happens again. I thought great at least this way I won't get stuck at work since I drive 160 miles to the west side to work.
I go to work a couple days later and attempt to drive home.....the car will not come out of park, I attempt the override and it does not work. I am stuck at a gas station for over an hour because of this issue. Finally after multiple attempts and people trying it the jeep comes out of park. I call UAC they tell me there is nothing they can do to help me, the shifter will be in in four days and I can bring it in there. I ask them for a loaner car or a rental since I have to go to work they say their hands are tied and it is impossible. So here I am with an unreliable car that randomly will not work that I have to drive over the pass.
The car goes in to get the shifter changed. They have the car all day. I get the car back and a few days later same problem won't come out of park. I then manage to get the car back to UAC and they keep my car overnight without an update, without a phone call. When I call the next morning they say they just forgot to call and dropped the ball. They state they still haven't checked everything out and are waiting for Chrysler support to call them back. They state I will call you back in 20 mins. No one calls. 4 hours later when I am headed out of town I stop by because I need things out of my car I get a "oh i was just about to call you." They hand't heard back yet and forgot to call to follow up. 3 days later I get the car back with a Chrysler recommended we do the computer updates and everything will be fine.
At this point I am just waiting for it to happen again and hope I can actually make it home. I know that the car not working is not the dealerships fault. However the incredibly poor customer service is. I have multiple videos of what is happening when it won't come out of park. I have had numerous people try it when it happens, something is failing. The hard part for me is I just spent of 30,000 on a new vehicle, bought the VIP service membership and over the course of a month I can't get a loaner car or even a smidge of help to have a reliable car to drive to work.
Got a great deal on a clean 2017 GMC Sierra 1500 Denali... - LivedThere
Got a great deal on a clean 2017 GMC Sierra 1500 Denali Crew Cab. Very easy and quick process. The staff were very nice and the dealership was following great social distancing guidelines.
Very friendly and very out going. They worked very hard... - Cheyennesasbell
Very friendly and very out going. They worked very hard for me in order to get me my new car. This is a place I would go again.
Great experience purchasing our first AWD SUV! Customer... - clchristen
Great experience purchasing our first AWD SUV! Customer service was great from the time we stepped into the showroom until we walked out with our new Buick Envision. Andy was our salesman and he was amazing and helpful in every way. Thank you for the pleasant experience!
Issues resolved - Jadamscfo
There were several issues associated with my purchase or a used 2020 Terrain but they worked with me to get them resolved. This is the second vehicle I have purchased from them.
We are in the process of closing a deal with Brotherton... - MadelineB
We are in the process of closing a deal with Brotherton right now. Jason and the sales manager have both been very helpful and accommodating to us since the moment we stepped foot in their dealership.
They have asked us questions that make me feel like they are genuinely concerned about getting me into the right car for me, and not questions that make me feel like they are trying to push their own agenda. This is very important to me. A salesperson should always have your best interests at heart.
This dealership is straight forward, kind, and helpful.
Not only did we find the right car here, we found the right dealership and salesman.
If you are looking for a car, stop here and see what Jason can do for you.
This is the place to go if your looking to buy a new car... - heather30.kids
This is the place to go if your looking to buy a new car they do service on cars and really polite. Great customer service
Above and beyond - ldshook1
I called from out of state trying to locate a car my father had owned, that had been traded in after his death. I had very little information to work from, not even a vin. Richard and Kevin were able to locate all the vehicle information, and even contacted the current owner on my behalf. While the current owner is not ready to sell, they assured me the car is in safe hands. I couldn't ask for a better experience.
2020 Denali pickup 71000 two weeks old. I purchased new... - Mardy
2020 Denali pickup 71000 two weeks old.
I purchased new tires needed to have the computer reset to 60 instead of 80 psi. Matt told me that will cost u a 100 dollars for us to figure out . This place sucks for customer service . Buy a Ford
dont sell gmc anymore - peteyopee
don't waste your time the girls that i talked to there were both very rude. just call a portland dealership to get gmc parts.
Poor Communication, Wasted My Time and a Day of Work - Matt Sinnes
First off I would highly recommend buying a vehicle from this place as we had a great experience. The Service Department, on the other hand, was awful. About 2 weeks ago I took my truck to get the tires rotated at Les Schwaab. The manager came to me and said they could not get the wheel off because the lug nuts were so tight and suggested I bring it back to the dealer.
I call the Service department, let them know the situation and made an appointment. When I got there they said they would have to order me another rim because the other one is stuck on there and they would have to ruin it to get it off. All in all so far not a big deal everyone makes mistakes. They said they would order the new rim and call me when it came in. I got a call the very next day asking to come back down to the dealership because they messed up and needed to get more information on the rim. No apology or anything for me having to take time out of my day to go down there. I get down there and wait an hour. They come out and said the wheel should be here in 3-4 days we will call you. Six days go by and I have not heard a word from these people. When I called I talked to a very nice young man who said he was sorry nobody called me and that the rim came in the day before but they were booked that day and could not get me in until Tuesday. I asked how long it should take when I was there he said no longer than a couple of hours. When I came in for the appointment I got to the service center at 7:45 AM for my 8 AM appointment. My truck did not get done tell 1:30 PM in the afternoon! I went up and asked the lady I was working with and all I got was a bunch of run around answers. The best answer was "well we did not have the correct weights to balance your wheels so we had to run and go get some." No apology. Not only did I waste an entire day but the communication throughout the day was horrible. I should not have had to go and ask them what was going on.
I am a very forgiving person but this was a horrible experience. I did not have to pay for anything thank goodness but the communication should have been better and I should not have had to sit there for five and a half hours. They have loaner car programs for a reason. At the very least tell me to just drop it off and have me come back later in the day. I would not recommend anybody going and getting service at this dealership.
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