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Boucher provides great customer service! Annica is... - CARTHAGENICK
Boucher provides great customer service! Annica is always helpful from making the appointment, arriving, explaining updates on service and checking out. The waiting area is comfortable and clean as well.
Top Reviewed Service Specialists At This Dealership
Service Writer - Mazda & Kia
Alex Hanson is amazing. He is a great asset to your... - Ingridjere
Alex Hanson is amazing. He is a great asset to your service team!! Always gets back in a timely matter and friendly. He is the reason I changed dealerships.
Excellent service. Very friendly service reps. They knew... - dpansier
Excellent service. Very friendly service reps. They knew what they were talking about and were very informative. Big thank you to Jon Stratton. I feel like I can trust them.
Heavy Truck Manager
Very pleasant and professional people! Fast service! From... - jyve21
Very pleasant and professional people! Fast service! From the moment I stepped out of the car, Charles provided excellent and friendly service. Jon always address me by my name! They were both great!!
Service Advisor, Assistant service manager & Dispatcher
Oil change went just fine with no appointment. Waiting... - Croberts
Oil change went just fine with no appointment. Waiting area is adequate, service was completed in a timely manner and the work was satisfactorily completed.
Unexpected service repair - Kiapet
Timeliness is always a factor but it's great when you get excellent customer care as well. Shannon was very patient and professional even with our nearly unrealistic timeline to have our car returned to us.
Very friendly and professional. - tim-w
I worked with service advisor Alec and Technician Vince, both were very friendly and professional. They were up front with what needed to be done, and a great price.
Everyone there is so friendly and helpful, especially... - rmcmillin56
Everyone there is so friendly and helpful, especially Gerald!!!!! Will keep buying Kias as long as their service department remains this great. Fast and easy.
This is the 2nd time I give one star. I would give zero... - richjackl69
This is the 2nd time I give one star. I would give zero if I could. Scheduled a service appointment for 7am arrive at 7am and informed there are no technicians until 7:30. xxx Palmen? Time to move on and find a capable Car dealer.
Bought on 7/27/2.020. SUPER NICE PEOPLE ! HONEST and no... - Wmholz
Bought on 7/27/2.020. SUPER
NICE PEOPLE ! HONEST and no
issues.my 1st KIA and my wife
Loves it.I would buy from them again.
DAN & DILLION ARE A++ people.
The SOUL GT TURBO IS A SUPER NICE CAR
FUN TO DRIV.E AND QUICK
LOTS OF TECH AND GOOD PEOPLE TO
SHOW YOU HOW TO USE IT. ASK FOR DAN SALES MGR AND DILLION THE TECH KID AND YOU WILL BE HAPPY
Service scratched my aluminum wheels while putting on new... - Busman
Service scratched my aluminum wheels while putting on new tires, when I showed them they said they were that way? Why would I lie? Stay away for your own good. I'm spreading the word about their disservice.
Our #1 Car Dealership - JS-Berg
We've purchased three cars from Boucher KIA. Our salesperson, Donna, is simply the very best. No pressure, always patient and helpful - she's made every experience a very positive one. We have all three vehicles serviced at Boucher as well. The Service Department is always helpful, informative and respectful. Boucher keeps service prices reasonable with both mailer and e-mail coupons / specials. Every single team member we have met - from cashier to sales to parts to service to upper management - has been great. The Boucher KIA Team understands customer service and they stand behind their word. We likely won't need a car for a few more years, but when we do, we are going right back to Boucher.
Friendly service Representatives - Kialover64
I ordered WeatherTech floor mats that arrived minutes after my service appointment. The service manager called me minutes after I left. I was close enough to return to the dealer and the mats were installed. It's saved me a trip!
poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Emergency repair before a 1000 mile trip - James V
This really happened. Planned to drive from Milwaukee to New Jersey on 12/28.
I had our KIA Rio serviced on 12/19, all good to go.
On 12/27, at 3 PM, check engine light went on. Called service rep Ryan, and he was able to get me into the shop within the hour!, Service tech Steve diagnosed the issue, fixed the issue completely, and I was back on the road in less that 2 hours! Just incredible service and care!
I have never had that high level of service at any dealer I've ever been to.
We started our 13 hour car trip to NJ the next day. Thanks much to Advisor Ryan and Service tech Steve as well. This is the gold standard definition of customer service. I am a loyal customer for that alone!
Made it to New Jersey on Friday without a single issue! I cannot be more please with my KIA, and especially my decision to buy it and have it serviced at Roesn KIA.
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
do not purchase tires... - daniel119761
We purchased New tires from Russ Darrow Kia appleton. We called to bring our sorento in because there is a nail in the tire. The service person told us that they don't offer any warranty for nails or anything that would damage your tires. My wife suggested that they should. The service person laughed at her. I have brought our vehicle there previously and heard them selling things to customers that aren't necessary just to get money out of them.
Frank Boucher Kia of Racine
Russ Darrow Kia of Waukesha