43 Wisconsin Kia Service Centers

Timely drop off and pick up Truck wash added perk Very - dhaase6891@ gmail.com

Timely drop off and pick up Truck wash added perk Very happy with the experience

I always get great honest service and communication from - ERMECRUZ03

I always get great honest service and communication from Annica Abbott. I really appreciate the honesty!!

We didn't have an appointment but got in and had - SJGIZMOG

We didn't have an appointment but got in and had the oil change done in under an hour. All the people we had contact with we very nice and professional

I am giving this dealership five stars just for - Bigappletv

I am giving this dealership five stars just for recognizing the talents and professionalism of Mr. Dino Black. Dino’s attention to details combined with his natural ability to align with customers is unlimited and his skillsets to find the perfect fit solution for each customer is unique to each interaction. This dealership will learn how to drive home its success observing Dino’s creative and business directions. I have a only seen, personally, Dino’s development as success in his marketing, outreach, and genuine interest in making passive customers owners with a warm welcome to return again and again.

Metro Kia of Madison service department, and Dan Bowser, - Terry

Metro Kia of Madison service department, and Dan Bowser, did a good job in getting my Sorento in soon and scheduling needed service—a leaking oil pressure switch under warranty. We also decided to perform other engine services proactively at reduced rates in view of the engine being partially disassembled which reduced labor coasts. Was also furnished a new Niro loan vehicle during the one week repair which I appreciated. So far so good with the repair. Not leaking oil fortunately. Going forward we may further test and invoke the famed 100K-200K warranty from Metro Kia if warranted, as miles accumulate and I plan to keep and maintain my ,17 Sorento which has been a fine, dependable vehicle. This may well determine whether I purchase another Kia from Metro Kia in future ! Thanks to the entire crew at Metro Kia, especially the service technician and Dan Bowser. Please pass my compliments on to them .

Kayleigh was GREAT and squeezed me in quickly because my - Ellie

Kayleigh was GREAT and squeezed me in quickly because my check engine light was on. She was curteous and friendly and let me know the cost of the service right away. I also appreciate the customer shuttle. Without it I could not take my car in for service.

The service department was extremely helpful and would - Mramble

The service department was extremely helpful and would come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definitely come back for future service!

I’ve purchased multiple vehicles from Ewald Kia. - Pattyk

I’ve purchased multiple vehicles from Ewald Kia. I’ve always been treated very well and have recommended them to many people. Today that changed. I scheduled a service appointment almost 3 weeks ago for the fire causing fuse recall. I was there at my appointment time and told they don’t stock parts and I’ll probably have to come back, but maybe they have the required fuse. After about 90 minutes waiting I assumed they had the fuse and were doing the recall work. Wrong. I was told they’d need to order the fuse and it would take three days to get. Then I could call and set up another appointment. I purchased this vehicle there and have had other work done. I’m in their system! Why didn’t they order the fuse when I made the appointment? It’s a 40 minute drive to get there, and now I’ll probably have to wait another 3 weeks to get back in! Absolutely NOT acceptable. This recall is for a fuse that may cause my car to start on fire! Hardly insignificant. I’m so angry right now!

poor service. rip off. - Boe

Very weak warrenty. Looks better on tv than what the dealer owners actually stand by. Inconsistent mechanic inspections and or shady work. Have not had any positive experience at all after the initial purchase of our vehicle. Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time. However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion. I Don't forsee this dealer being around with a good reputation for much longer. Im giving a negative response based on several negative experiences. I hope this helps you .

New service man Mike was terrific. - hagenjdc

New service man Mike was terrific. Was efficient, knowledgeable, kept me updated and well explained the work needed.

I had some major car problems and they were able to get... - hks

I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.

The individuals who work in sales couldn't have been - biance

The individuals who work in sales couldn't have been nicer and tried to help with issues that I had with the service center. I do not normally write reviews but this was a terrible experience and I will never go back. I want others to save themselves the trouble as well so they do not have an experience like mine. I brought my car for a 2:30pm appointment on Friday with Paul. I had received an email prior to that for me to check-in. I went through all the check-in steps, parked in the "customer" labeled spots right next to the garage door and chose the option to have them call me instead of wait to talk to them. All I needed was an oil change/routine maintenance to keep my warranty, as well as to have the two recalls fixed. I called near closing time, as I was confused why I never heard from anyone. A customer representative spoke to me and directed me to Scott's voicemail since they had left for the day and told me that I should hear back the next day (Saturday). So my car was being kept overnight and I had no idea, I work two jobs and am a full-time doctoral student and received 0 communication. I left a message with my name and number, and inquired about when my car would be done. Saturday morning I had to work, so I called to check in since no one returned my call. Taylor answered and was wonderful. She informed me however that the service center was CLOSED on Saturdays and Sundays, meaning that the earliest I could have my car would be today (Monday). I said that I would like to come pick up my car then instead of getting it serviced, she didn't have access to the service info on my car, so she told me she would check on it for me and get back to me. She is the only one who throughout this process followed through with calling me back. She informed me she was told my car was "on RO" (repair order) and being worked on, so it couldn't be released to me until Monday- I work weekends too and didn't expect my car to be gone for even a night, never mind FOUR DAYS FOR AN OIL CHANGE AND RECALLS! I called back and asked if there was a loaner car I could use, I was told the service center would be the one to give those out and they were not in. I was without a car Friday afternoon-Monday evening with NO WORD on my car. I called today, Monday, and asked the service center about my car. Paul was clueless about my car and put me on hold. He then tells me that THEY DIDN'T KNOW MY CAR WAS THERE BECAUSE I DIDN'T DRIVE IT INTO THEIR GARAGE. (Interesting as I was told my car was on RO on Saturday and that it couldn't be released to me because it was being worked on, and there was already a car in that area when I got there) then spoke down to me saying "next time dear..." and told me multiple times how to pull into the dealership from the road... I know how to turn right and pull in. He talked over me the entire time and did not listen to anything I said- I couldn't get a word in. When I finally was able to quickly say that I checked in online he said that was essentially useless and they don't pay attention to that and to come in instead next time...so why email people the link to check-in? I tried to ask questions/tell him things and he just kept talking and didn't pause at all to address my concerns He then told me he would work on my car and have it to me in an hour/under an hour. 2 and a half hours later he called me and let me know the car was ready and said he confirmed with his boss that the online check-in is useless. They then charged me more than what they sent the cost was going to be. This was an awful experience, so much unnecessary stress and made issues for all of my commitments (both jobs and school). ALSO there was supposed to be a free car-wash done as well. Instead, my car was much dirtier then when I brought it there (inside and out) and there were someone's food crumbs in the center console and the shifter. So gross, I had vacuumed and taken my car to a car wash prior to all of this.

Update on coat of battery. - steve.grinna

Update on coat of battery. Service manager contacted me and agreed to take off the cost of an error on the work order. Appreciate their willingness to correct an infortunate situation.

Great customer service. Paul was very helpful and... - queenjaimarie13

Great customer service. Paul was very helpful and informative. I will recommend my friends, family and other to go get their vehicle serviced at this location

Family friendly - Jeremy Tweten

I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.

Very pleased with the work that was done on my 2017... - Skysport48

Very pleased with the work that was done on my 2017 KiaSoul. Some what disappointed waiting 2 weeks for a service appointment. If my car was not under warranty I would have look into taking it to another service garage.