Buying a car at Chapman Mazda with Cally was an entirely - double u double u
Buying a car at Chapman Mazda with Cally was an entirely different experience than what I had at the big corporate dealerships.
The difference with a smaller, family-owned dealership really comes down to the people. Not only was Chapman able to beat the “big boys” on price, but the experience itself was what truly set them apart.
When I shopped at a large dealership for my first plug-in hybrid, I had a lot of questions about the battery during the test drive. The salesperson’s response? “Do I look like a mechanic?” Needless to say, that didn’t inspire confidence.
Cally, on the other hand, went above and beyond. He had me pull into a parking lot and spent over 35 minutes walking me through every feature of the car, every button, every setting, and even how to fully use and customize the infotainment system. His knowledge and patience made me feel confident about my purchase.
The communication at Chapman was also night-and-day compared to the big guys. At the other dealership, I never knew who I was texting or emailing, one message was all lowercase, another in bold Times New Roman, another short and clipped. It felt messy and unprofessional, and the worst was the ChatGPT crafted email that contained false information about their incentives.
At Chapman, I worked directly with Cally (sales), Michael (sales manager), and Amir (finance). Every interaction was professional, transparent, and respectful. When it came time to talk numbers, we had a straightforward back-and-forth conversation that was refreshingly honest. No games, no pressure, no getting shuffled around to different “mystery” people.
The big dealership actually got upset with me because I wouldn’t agree to buy a higher trim that I hadn’t seen or driven, and they didn't want to give me time to consider my budget. At Chapman, I was treated with respect the entire way through.
If you’re tired of the corporate runaround and want an honest, knowledgeable, and respectful car-buying experience, I can’t recommend Chapman Mazda and Cally enough.
Read More