If you value your vehicle's engine, take it somewhere - chrisjuanb
If you value your vehicle's engine, take it somewhere else.
During a service visit at Kia of Englewood, their technician failed to reinstall the engine oil dipstick. They handed our car back to us with the engine tube completely open and exposed to dirt and debris, a basic failure in quality control that could easily cause catastrophic engine damage. I had to personally secure the engine and purchase the replacement parts out of pocket to fix their mistake.
Worse than the mechanic's negligence is the management's total lack of accountability. I reached out directly to both the Service Manager and the General Manager offering a simple opportunity to make this right, and my emails were completely ignored.
Mistakes happen, but a dealership that makes dangerous rookie mistakes and then hides from its customers is not a business you should trust with your vehicle.
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