Update: I want to follow up on my original review and - blaz
Update: I want to follow up on my original review and provide an update. After escalating the situation, Kia ultimately made things right and resolved the issue with my vehicle. While the initial experience was extremely frustrating I do appreciate that the problem was eventually addressed and corrected.
I’m sharing this update to be fair and acknowledge that Kia did stand behind the repair in the end. I hope this also helps encourage better communication and customer care going forward
Do not bring your car here for service. If I could give zero stars, I would.
I brought my 2019 Sorento SLX in to have an oil pressure sensor issue diagnosed. I was told the front oil pan was cracked and the rear main oil seal needed to be replaced, and that these repairs would resolve the problem. After paying $2,600, I picked up my car—only for the oil pressure warning to come back on while I was driving home.
I immediately texted my service advisor. The message was read, but I received no response. I then called the service department; a message was supposedly left for an advisor, but no one contacted me. The next day, I still hadn’t heard back and had to call again.
When I returned the car, I was told it would cost an additional $2,700 to actually fix the issue. This is completely unacceptable.
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