Avoid Galeana at All Costs – A Truly Awful - CarServiceNeeded
Avoid Galeana at All Costs – A Truly Awful Experience
Our experience at Galeana was nothing short of infuriating. From start to finish, we were given the runaround, misled, and left with a $500+ bill for absolutely nothing.
We brought our car in with two specific concerns. Instead of addressing the issues, the service department charged us nearly $500 just for diagnostics—not a single repair or solution was provided. To make matters worse, their only advice was that we should consider buying a new car.
We tried to explore trade-in options but could never get a straight answer about what our vehicle was worth. It felt like we were being deliberately strung along. After days of frustration, I decided I no longer trusted them and asked to take my car back. They refused to return the keys because the "right person" wasn’t available—an unbelievable excuse for a basic request.
When I returned the next day, I was presented with a bill for over $500, despite no actual work being done. We were treated dismissively, given no real answers, and left feeling scammed.
I will never return to Galeana, and I strongly recommend you stay far away from this dealership. Their service is dishonest, disorganized, and disrespectful. Think twice before trusting them with your time, money, or vehicle.
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