(Update - Nearly two years after my purchase I am still - Michael N
(Update - Nearly two years after my purchase I am still happy with it and the people of Germain Honda.
I have found all of the people in the service department (Holly, Moose, William, Gabriella, Hailey, Nawal, Isabella, Steven, etc) to be honest, professional, pleasant and competent. The waiting area is very comfortable and has free coffee and popcorn. For our recall repair they provided a nice new loaner car.
My elderly (and eccentric) wife recently had surgery and Service Manager Holly was very attentive to her and made sure that she was comfortable.
People with those qualities are priceless.)
I was led to Germain Honda of Dublin to buy a used car from Cars.com because they provide free CarFax reports on their cars. Salesman Mattason Hernandez helped us settle on a lease returned 2021 Passport. During our test drive we noticed a crack in the windshield and he made sure it was replaced immediately. After the sale, I became concerned because I didn't receive confirmation and documentation for the extended warranty policy that I purchased from the finance department at the time of sale. Mr Hernandez responded to my email 26 minutes after I sent it to him and promised to help. A few hours later he forwarded the documentation to me. His quick response in both cases was greatly appreciated! After reviewing the details of the extended warranty I was grateful that Gabe Johnson suggested it. Situations like this are the reason why doing business with a quality company is important. We focus on the vehicle and price but have to remember how important the caliber of people we are working with is. We love our new car and are confident in our choice of dealership.
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