Ryan Soderholm went as far as to send me a reminder to - sanchez2k20
Ryan Soderholm went as far as to send me a reminder to verify that I will make the scheduled appointment 8/12/26 730pm, yet he and Sales Manager Oscar left for the day without giving me notice and were not available to assist me as stated. Fresno Ford Lithia practice of wasting the customer's time. I took time out of my busy schedule, Ryan text me to ask for him or Oscar both of you were gone for the day by 6:50 pm. How is is that setting aside some time to MAKE SURE I get the attention I need as Ryan stated? AND to make things worse Ryan set me up on a appointment for a test drive for a vehicle you don't have in stock! 2026 Ford Bronco 4-cylinder manual transmission. What kind of business Ford Lithia running? Waste customer's time? I walked into your store, not greeted by anyone, im the one that had to walk up to this employee who didn't notice I was there until i asked "how are you doing"? He was to busy on his cell phone, didn't introduce himself, didn't shake my hand, but he did say that Ryan and Oscar left for the day, didn't even bother to stay for the 7:30pm appointment. Ryan set me a reminder, seems like your sales Reps needed the reminder, i showed up, Mr. no name who did not introduce himself stated that vehicle is still in transit with no date of arrival, but we can put you on a waiting list if the figures look good you will have first right of refusal and you get to test drive it first. What a horrible experience with Ford Lithia, horrible customer service. DONT ANYONE COME SHOP HERE
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