Adam Brown
Adam Brown at Preston Superstore

Adam Brown | Page 4

Chevy Service Advisor

Preston Superstore

13600 W Center St
Burton, OH 44021

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4.9
136 Reviews
4.9

136 Reviews

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136 Reviews of Adam Brown

January 26, 2024

Dealership Rating
Employee Rating

No pressure sales. Upfront with all the details. Smooth transaction. Found just the car in wanted. More

by jweirick26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 01, 2024

Preston Superstore responded

Thank you for your feedback! I am so glad our team worked hard and found you the right vehicle. We appreciate your business! Thanks again, Jackie Preston

January 26, 2024

Dealership Rating
Employee Rating

They got me in within 30 minutes and out, doing that time they kept me up date. Good job More

by Andrelosborn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 01, 2024

Preston Superstore responded

Thank you for your feedback and your business! -Jackie Preston

January 16, 2024

Dealership Rating
Employee Rating

They took the time to find me a great car that fit my budget. Friendliest group of people and knowledgeable. More

by Water guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shannon Hall, Mike Schmida , Paul Domanovics

Jan 17, 2024

Preston Superstore responded

Thank you for your feedback and your business! -Jackie Preston

December 14, 2023

Dealership Rating
Employee Rating

Brian Lightner is by far the best Product Expert I have ever dealt with. I would not go anywhere else but Preston Superstore in Burton Ohio. Brian is kind, professional and knows all the ins and outs of th More

by Jeanienealon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 26, 2023

Preston Superstore responded

Thank you for your feedback and business! We appreciate your loyalty! Thanks again, Jackie Preston

December 07, 2023

Dealership Rating
Employee Rating

I like Preston, have been with them for decades. Adam Brown? Not so much. I brought my truck in two weeks ago. Never got an estimate, never approved any repairs. Yesterday got a voice me More

by Benjamin Calkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Powell, Marv Moore

Dec 07, 2023

Preston Superstore responded

I appreciate your feedback Ben. What I don't appreciate is you coming into our dealership and talking to our employees with disrespect and using foul language. We've known your family along time, if there is an issue I'm sure you know you can reach my dad, brother or I. We called several times with no answer and then had to resort to calling your office to which you were unavailable again. I'm sure you can appreciate that we are a busy service center and cannot hold vehicles 8 days past when they were finished. Our customer care representative even offered to drive it to your house and drop it off. You have left your vehicle at our dealership for long periods of time in the past as well. If you'd like to talk further about your experience please reach out to me personally at the dealership or by email at jackiep@prestoncars.com. -Jackie Preston

Dec 07, 2023

Benjamin Calkins responded

I won't be back. Have never been treated so poorly and disrespectfully. Left my truck off. Never got a call back. Never got an estimate. Was never told my vehicle was ready for pick up. Was then told I would be charged for storage. Picked it up, was yelled at by Adam Brown. Like I said have never been treated so poorly, won't be back. I should have received an apology. Was attacked. Ugh. What has become of customer service? Moving on.

Dec 07, 2023

Benjamin Calkins responded

One more thing. I have an answering service and I get ALL messages. So this was not a situation where I did not respond to calls. Was never called. Adam said I don't respond to calls, nothing could be further from the truth. Over and done with.

Dec 07, 2023

Benjamin Calkins responded

Here is the problem. I have an answering service and I get ALL messages. I received a video saying this and that needed done. No call, no estimate, no nothing. Then Adam told me he would be charging me for storage. Whatever happened to calling the customer and going over what was recommended, giving an estimate, etc.????? Never happened. I think the video which had no name or estimate attached confused things. Adam attacked me today. Not right. Which is why I was a little heated. He told someone he couldn't reach me, couldn't leave a message. A blatant lie. I should have received an apology today was attacked. I know when I am not welcome and I can go somewhere else. Adam never called with an estimate, never told me my truck was finished and he is in the wrong. I am being private now, have nothing against Preston but was treated poorly and don't need that. Adam lied, said he called, he never did. That is my story and I am sticking to it. Sorry about this, one rogue, Adam, upsets the applecart. Ben

Dec 07, 2023

Benjamin Calkins responded

My final e mail. No one ever called me til yesterday when Adam threatened to charge me for storage. I did not get any calls prior to that time. And the threat to be charged for storage when I had received no estimate and no call that it was ready for pick up did not seem right.To me anyway. Then today Adam attacked me, no apology, just an outright attack. I can take my business somewhere else. Or I guess I could just avoid Adam. Yesterday your rep was apologizing. That made sense to me. Then today Adam attached me. Not sure what I said to him but with his attacks and his lies he richly deserved every word of it. This is private.I will just bury the hatchet. But this was botched service and it was not my fault and I will not be lectured. Ben

December 06, 2023

Dealership Rating
Employee Rating

I hope you realize what an incredible asset Brian is. He takes customer service and professionalism to unheard of levels. More

by CruzenBob
Recommend Dealer
Yes

Other Employees Tagged: Brian Lightner

Dec 19, 2023

Preston Superstore responded

Thank you for your feedback and business! -Jackie Preston

December 01, 2023

Dealership Rating
Employee Rating

Mike is one of the best. Always been honest and fair when explaining your purchasing options. If you want the best go see Mike at Preston Chevy. More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2023

Preston Superstore responded

Thank you for your feedback and business! -Jackie Preston

November 11, 2023

Dealership Rating
Employee Rating

Once again JJ Moore has helped me with purchasing a vehicle! Thank you to him, Marv & Adam in service, and Dylan in finance for the superior service they have provided all these years! I have trust and More

by Schwendy1978
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 15, 2023

Preston Superstore responded

Thank you for your feedback and business! -Jackie Preston Franck

November 03, 2023

Dealership Rating
Employee Rating

So helpful always goes above and beyond to make sure our needs are met we keep coming back and will continue to come back More

by nikkiandrako
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 15, 2023

Preston Superstore responded

Thank you for your feedback and business! -Jackie Preston

November 01, 2023

Dealership Rating
Employee Rating

Bob is always extremely helpful in my car purchases. There's a reason this is my 4th one with him. I wouldn't want to work with anyone else! More

by kweave20
Recommend Dealer
Yes

Other Employees Tagged: Bob Powell, Dylan Rothfuss

Nov 16, 2023

Preston Superstore responded

Thank you for your feedback and business! We really appreciate your loyalty! Thanks again, Jackie Preston

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