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Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
335 Reviews
4.8

335 Reviews

Write a Review

335 Reviews of Ainsley Roark

October 05, 2025

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Employee Rating

Excellent, prompt, and thorough customer service. Will continue to use their service department for all my maintenance and warranty needs. More

by cbutler7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Iriam Diaz, Denise Beyner-Stanley, LeAnna Kerr, Daniel Wood, Crystal Butler

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Oct 06, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 03, 2025

Dealership Rating
Employee Rating

Ben was a very good advisor. Thanks for getting my vehicle taken care in a timely manner More

by A.T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Juarez

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Oct 03, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

September 25, 2025

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Employee Rating

Website deceptive Sales manipulate Financing dishonest Non responsiveness Vehicle Servicing takes hours even if they ask you to come in. Worst car buying experience ever and the GM doesn't e More

by ryork-westbrook
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Pierce, Keith Mujica, Kevin Sonnier, Jason Ramsland

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Sep 29, 2025

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

August 10, 2025

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Employee Rating

Ansley was great and helped get everything done that was needed. And worked to get things covered through the extended warranty. More

by MAR1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

August 09, 2025

Dealership Rating
Employee Rating

When I bring my suv in for service, Ainsley keeps me informed as to the progress of my suv. Ainsley customer service is fantastic. More

by tagriffin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

August 07, 2025

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Employee Rating

Great service through the entire appointment. Communication was great, technician let us know everything that was going on. More

by Minorbap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Aug 07, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

August 05, 2025

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Employee Rating

Great job as always. Love the new showroom. They need half and half at the coffee bar. More

by joel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2025

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

August 02, 2025

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Employee Rating

I’ve always had excellent service at Big Star from my salesman to the concierge that comes and drop off a car if I have to have a loaner and especially my service representative Ainsley, she always takes More

by hollubs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George

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Aug 04, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 31, 2025

Dealership Rating
Employee Rating

Very pleasant experience. Ainsley was very thorough; on point. My new go to for any of my car’s needs. More

by tyricethomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 23, 2025

Dealership Rating
Employee Rating

Always great service Ainsley has always been very supportive on all my needs or concerns. More

by MAG_SANDY76
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Jul 23, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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