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Alan Copenhaver
Alan Copenhaver at Joseph Toyota of Cincinnati
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Alan Copenhaver | Page 4

New Car Sales

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.9
39 Reviews
4.9

39 Reviews

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39 Reviews of Alan Copenhaver

December 31, 2021

Dealership Rating
Employee Rating

Service people friendly, informative. Customer service person very nice. Waiting time for oil/filter change and tire rotation was a bit long, one hour 30 minutes. More

by DONNAEACDP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Laura Hall , don't know a person

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Dec 31, 2021

Joseph Toyota of Cincinnati responded

Hi, Donna, and thank you for taking time to let us know about your experience. We're glad you had a mostly pleasant one. We apologize for the additional wait. We'll look forward to seeing you in the new year and aim to get you out sooner. Thank you for choosing Joseph Toyota of Cincinnati.

June 30, 2021

Dealership Rating

Excellent service and very professional staff. Love our new RAV4 More

by CHRIS.LINDER41
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ward Day

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Jun 30, 2021

Joseph Toyota of Cincinnati responded

Congratulations on your new RAV4, Chris! We're glad that Ward Day and your entire Sales Team provided you with this excellent purchase experience. We appreciate your feedback and thank you for choosing and recommending Joseph Toyota. Have a great summer!

June 29, 2021

Dealership Rating
Employee Rating

Great Service and Friendly Sales People - Very Knowledgeable about the Toyota product More

by Hoffy21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael McKay, Laura Hall , Jeff Jaeger, Joe Schroeder, Steve Stackhouse

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Jun 29, 2021

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati, your feedback and rating mean a lot to us. We're glad Alan, Joe and our team were able to help, and we hope to see you again!

June 24, 2021

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Employee Rating

Over the years I've had great experiences with Joseph Toyota's service, but this last one was terrible I had a 2 hour wait when I dropped off the car and I had a 2 hour wait when I picked up the car, som More

by CRAIGKAIMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Jun 24, 2021

Joseph Toyota of Cincinnati responded

We appreciate your feedback and thank you for your patience and understanding, Craig. Working through issues that have arisen in automotive service in the wake of the pandemic has created a number of changes to our usual customer service. Please accept our apologies for the extended wait times. We look forward to seeing you again and will do our best to make that visit smoother. Thank you for your recommendation!

Jun 24, 2021

CRAIGKAIMANN responded

Because I have had so many amazing experiences purchasing and through the service department I will certainly give everyone another chance, and I still plan on buying my next Toyota from you guys as will my children.

Jun 24, 2021

Joseph Toyota of Cincinnati responded

Craig, your loyalty, and that of your family, is especially important to us. Thank you for acknowledging the great work we have been known for. We look forward to seeing you again! Your Sales and Service Teams at Joseph Toyota

May 02, 2021

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Employee Rating

they were done 2 hours before they thought they would be. terrific customer service as well! highly recommend them as they are always ahead of schedule and thoughtful More

by WBHOGG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Laura Hall

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May 02, 2021

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 01, 2021

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Employee Rating

We have been buying and leasing cars ftom Joseph Toyota for over 20 years. The sales, finance and service departments have always been courteous and helpful. Lost one star this time because first two Ra More

by nbrunner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trevor Robinson , Jeff Jaeger

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May 02, 2021

Joseph Toyota of Cincinnati responded

Thank you for your very kind review and for your loyalty. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati over the past 20 years. Congratulations on your new RAV4!

April 08, 2021

Dealership Rating
Employee Rating

Wonderful experience. Thank you for accommodating my Corolla. I don’t know why there is a 25 word minimum because at this point I’m just typing words. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Nix, Jeff Gibson, Tom Platt, Ty Brewer, Steve Gaddis , Jim Eldridge, Jim Huntley, Cindy Jostworth, Larry Lawson

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Apr 08, 2021

Joseph Toyota of Cincinnati responded

Matt, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

March 25, 2021

Dealership Rating
Employee Rating

Joseph Toyota of Cincinnati provides the most upscale professional service. I will always take my Toyota cars here for service. The lounge waiting area provides social distance during Covid. More

by mikemissywatkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Gibson, Ty Brewer, Steve Gaddis , Jim Eldridge, Jim Huntley

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Mar 25, 2021

Joseph Toyota of Cincinnati responded

Mike and Missy, we appreciate your wonderful review of Joseph Toyota Service! Thanks for noticing the measures we take to protect customers while they wait in the lounge areas and for recognizing members from the New Car Sales and Used Cars teams. Your recommendation means a lot to us!

March 15, 2021

Dealership Rating
Employee Rating

I recommend your dealership to everyone I know. You have the best customer service over any other dealership out there. I’ll never go anywhere else. More

by REBECCABICKERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Jaeger

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Mar 16, 2021

Joseph Toyota of Cincinnati responded

A thousand thanks for your loyalty and this recommendation, Rebecca! Your remarks energize us so we can continue to provide great customer service year after year. We value you as a customer and look forward to seeing you again!

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