Alex Folz | Page 12

Purchase of car The experience was excellent. First, our sales person, Kyle Swanson was prepared for us and was very knowledgeable about car, process, and overall co The experience was excellent. First, our sales person, Kyle Swanson was prepared for us and was very knowledgeable about car, process, and overall competence. Second, even though Tony Mills was taking my money, he knew what he was doing and made sure it was correct. Last, Alex Folz who has services my Mercedes for years was available for information what would make me and my wife happy with our car. His knowledge of both Mercedes products and what we like was invaluable. An excellent experience and I recommend this dealership to anyone who wants to buy a Mercedes. They treat you right. More

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EXCELLENT EXPERIENCE AND SERVICE !! Mike Lavrenchik is a Top notch salesman ..worked with us to find exactly what we have been looking for !! Alex F. in service has always made a point Mike Lavrenchik is a Top notch salesman ..worked with us to find exactly what we have been looking for !! Alex F. in service has always made a point to talk to you even when service isn't needed to see how your doing . GM Justin H always greets us with a smile and a handshake when visiting the dealership . More

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As always, M-B of Hagerstown comes through for me. As this last purchase was my 12 car purchased from this dealership and can't imagine my self going to another dealership let alone changing brands. Mi As this last purchase was my 12 car purchased from this dealership and can't imagine my self going to another dealership let alone changing brands. Mike has always been my go to guy when it comes to getting the answers that I have regarding all of the new makes and associated technology. He is a very personable guy, with a wealth of knowledge. As the process created to purchase a car from this dealership is as streamlined and pleasant, it is hard to believe that they can improve on it, but they most certainly have and it is breeze to get the paperwork completed and into the drivers seat of your new vehicle. From the front of the house to the back of the house, this dealership performs flawlessly and with great pride I recommend them to all of my friends and family. Regards, Kirk Edwards More

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I was not planning on buying a Mercedes Benz As I stated above I was not planning on leasing a new Mercedes Benz. I wanted a reliable car with a 12,000 mile annual allowance. I received an em As I stated above I was not planning on leasing a new Mercedes Benz. I wanted a reliable car with a 12,000 mile annual allowance. I received an email from Mercedes of Hagerstown regarding the 2005 E320CDI that I was planning on trading in towards a newer vehicle. When I responded to the email Rob Edmonds.called me. I did not return his call since I did not think I could work a deal on a new Mercedes. Two days later I received another call from Mercedes of Hagerstown. This time the call came from my Service Advisor - Alex Folz. There was no way that I was not going to return Alex's call. He was my service advisor for more than ten years and we had developed a great relationship over those years. Alex is the best at what he does and excellent customer service is all he knows.. The first call I returned was to Rob Edmonds. Rob told me that Alex has started negotiating to get me into a new lease. Rob also told me that it was his responsibility to make Alex's request a reality. Simply put Alex did not want to lose a valued customer to another dealership. Rob understood that I wanted a car with a monthly payment that a retiree could afford on a fixed income. Rob made it his mission to work the numbers to match my budget. If I had a concern Rob has an answer to my concern within an hour of our conversation. Every promise that Rob made he follow through on. When it was all done it took me less than an hour to sign the documents and pick up my new car. To say that the process was painless is an understatement. Mercedes Benz of Hagerstown is an organization that has invested in their most valued asset and that is their employees. They are really not selling cars they are providing the best customer service in the business. Every employee that a customer comes into contact with makes that customer feel like they are the dealership's only customer. I will recommend Mercedes Benz of Hagerstown to anyone in the market to purchase a car. Most of all I will always recommend Rob Edmonds and my service admission Alex Folz. Ena Bovell Martin More

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An excellent experience in selecting the car I wanted. Professional attitude of Rob, the salesperson. Able to see the car I wanted to purchase. No pressure to buy other cars. Knew of the dealership beca Professional attitude of Rob, the salesperson. Able to see the car I wanted to purchase. No pressure to buy other cars. Knew of the dealership because I had received excellent service in the service department. More

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Loving my new ride! One day I took my 2005 ML 350 into Mercedes-Benz Hagerstown for maintenance... My ML was a perfectly good car and I was happy with it, but I fell in l One day I took my 2005 ML 350 into Mercedes-Benz Hagerstown for maintenance... My ML was a perfectly good car and I was happy with it, but I fell in love with the loaner! I am a safety nut so it wasn't difficult to see it might be time for a new car. Over the next several days I did a lot of online shopping and talking to Kyle Swanson, who quickly found me the perfect C Class 300. I never felt pressure to do anything. When Kyle had to go out of town unexpectedly, this dealership didn't miss a beat. I witnessed first hand a team working together as they hustled to make my experience nothing less than totally satisfactory. I believe I met and talked to nearly everyone before I left! Kyle was back the day I picked up my new car. I wouldn't have believed it but I think his smile was bigger than mine and that was worth seeing! I wholeheartedly recommend this dealership; super nice people that are fun too. Gotta love that! More

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My salesman, Barry London is a true professional. I have bought three Mercedes from this dealership. They always gave me a great price. My salesman, Barry London is a true professional. He always trea I have bought three Mercedes from this dealership. They always gave me a great price. My salesman, Barry London is a true professional. He always treated me with respect. He was patient & very knowledgeable. I have found the service department to be exceptional. They are very trustworthy & honest. Based on their pricing, professional salespeople & great service department, I intend to continue to do business with them and recommend them to others looking for a Mercedes. More

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Another great day With this being the purchase of my 11th car from this dealership, I am truly amazed at the continual high level of attention and caring that the whole With this being the purchase of my 11th car from this dealership, I am truly amazed at the continual high level of attention and caring that the whole team puts forth. Although I love the brand, this dealership makes it so easy to, want to, come back time after time. My long time sales rep Mike knows what I like and makes the experience seamless, he is the best... More

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Ease of purchasing a new car This is the 6th vehicle we have purchased from MB of Hagerstown. We have worked with Mike Lavrenchik as our Sales Consultant for the last three Merce This is the 6th vehicle we have purchased from MB of Hagerstown. We have worked with Mike Lavrenchik as our Sales Consultant for the last three Mercedes cars we have bought.. Mike makes purchasing a new vehicle an enjoyable experience. Mike takes the time to talk to me and he matches my needs with the vehicle that would suit my lifestyle the best. Mike takes as much time as you need to learn all of the new gadgets, and his follow-up after the sales is ongoing to make sure you are happy with your new vehicle. I would HIGHLY recommend this dealership and using Mike as your Sales Consultant and their service department is the BEST! More

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"Another Great Experience at Mercedes-Benz of Hagerstown" Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special wa Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special way of knowing exactly why my vehicle is there for service, my expectations, driving habits, and that he is straight forward with his recommendations, superb service employee!! Like Alex, Adam is always front and center when needed during special unscheduled visits for support on an issue, another superb employee!! Lisa Stonebraker is really great on the phone helping guide people where they need to be and she actually cares about your problem and goes the extra mile to help, superb employee!! What can I say, from a Management perspective, Marty Gillions goes out of his way every time I visit the dealership to insure I've been taken care of and satisfied with their work, superb Management Employee!! I can't say enough positive comments about Justin Harbert and his unique ability to handle issues at all times, day, night, vacation, or a family outing, he's been there to help, a major reason I've bought another Mercedes-Benz. Top caliber Management Representative that Hagerstown Mercedes-Benz is extremely fortunate to have, Mr. Justin Harbert!! Last but not least, Michael Lavrenchik, Sales, knows what I like, how it should look, and how to have the instruments set to my liking. He's extremely personable with the ability to defuse a tense situation with a positive outcome! Superb Sales Representative that should be recognized with special attention during his great career!! More

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