Alex Folz
Alex Folz at Mercedes-Benz of Hagerstown

Alex Folz | Page 5

Service Liaison

Mercedes-Benz of Hagerstown

1955 Dual Highway
Hagerstown, MD 21740

Contact Me
4.9
221 Reviews

I speak German. If you do too, when you bring your vehicle into service - say hello in German.

Dealership Experience

28 yrs, 3 mos

Industry Experience

28 yrs, 3 mos

4.9

221 Reviews

Write a Review

221 Reviews of Alex Folz

January 31, 2024

Dealership Rating
Employee Rating

Excellent services on advisor and the people in the office, they treated me like VIP even though I didn't bought the vehicle there. Thank you More

by Tai nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2024

Mercedes-Benz of Hagerstown responded

Tai, we're delighted to know you felt like a VIP at Mercedes-Benz of Hagerstown! Our team is always here to provide top-notch service. Thanks for your review!

December 12, 2023

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Employee Rating

I’ll definitely recommend Mercedes of Hagerstown. The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly wh More

by kryslyons
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 12, 2023

Mercedes-Benz of Hagerstown responded

We're delighted to know you had a fantastic experience with Kyle and the rest of our team at Mercedes-Benz of Hagerstown. Your recommendation means a lot! We strive to provide top-notch service for all customers, so it's great hearing that we hit the mark with you. Enjoy your new ride!

October 23, 2023

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This dealership is outstanding in every way. Absolutely tops in every category. From the Service Department through the Sales Department, every one I encounter is professional, knowledgeable, po More

by vjverdeyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Austin Shemon

Oct 23, 2023

Mercedes-Benz of Hagerstown responded

We're delighted to know you've had such a positive experience with both our sales and service teams at Mercedes-Benz of Hagerstown! Thanks for putting your trust in us - it means the world!

October 01, 2023

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The dealership is well staffed with very experienced and friendly service employees. Alex provides prompt reliable service and information when servicing our mercedes. More

by wflepore33
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 02, 2023

Mercedes-Benz of Hagerstown responded

We're glad to know you had a positive experience with Alex and our team at Mercedes-Benz of Hagerstown. We strive for prompt, reliable service every time! Thanks for the review, and see you next time!

August 02, 2023

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Employee Rating

Rob was very helpful in making the transaction to purchase my new Mercedes. He was quick to respond and made the process as smooth and easy as possible. I bought my first Mercedes through and Rob a More

by KISHROD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Edmonds, Dena Burger , Elizabeth Jackson

Aug 03, 2023

Mercedes-Benz of Hagerstown responded

It's fantastic to hear that Rob provided a seamless purchase experience at Mercedes-Benz of Hagerstown! We're grateful for your loyalty and look forward to assisting you again next time. Enjoy your new ride!

July 27, 2023

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I have always been happy with the service Alex has always provided me good guidance. More

by realbigterpfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dena Burger

Jul 28, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

July 16, 2023

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Employee Rating

Beautiful dealership, great location, awesome employees. This is our third time dealing with Barry London, and each experience gets better and easier. We highly recommend Mercedes-Benz of Hagerstown.! More

by Hoboken
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Barry London , Elizabeth Jackson

Jul 17, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the kind words! We're glad to hear that your experiences with our dealership and Barry London have been positive. We appreciate your recommendation and look forward to serving you again in the future at Mercedes-Benz of Hagerstown!

June 26, 2023

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We bumped into a problem at vehicle delivery; the delivered vehicle was not the one we ordered (different color and $3,000+ more in options). Rob, Justin Harbert, and others took charge to investi More

by Law.miller
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Austin Shemon, Justin Harbert, Marty Gillions, Rob Edmonds, Pierce Miller , Elizabeth Jackson, Lexi Livelsberger

Jun 27, 2023

Mercedes-Benz of Hagerstown responded

Mary & Gary, thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Rob, Justin, and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

June 19, 2023

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The service was great. My car was picked up and delivered. Alex communicated with me about a problem. He explained everything clearly. He is very courteous and friendly. Fi More

by smrise
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dena Burger

Jun 20, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic review! We're so glad to hear that Alex provided you with excellent service and clear communication. It's our goal to provide a first-class experience every time. Drive safely, and we hope to see you back at Mercedes-Benz of Hagerstown in the future!

April 15, 2023

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Employee Rating

Friendly and personable. Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . More

by Law.miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2023

Mercedes-Benz of Hagerstown responded

We greatly appreciate your loyalty and kind words! It's always a pleasure to work with you at Mercedes-Benz of Hagerstown. Thank you for your continued business and support.

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