Andrew Shaw
Andrew Shaw at BMW of Westlake

Andrew Shaw

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
257 Reviews

Dealership Experience

2 yrs, 2 mos

Industry Experience

12 yrs, 5 mos

4.8

257 Reviews

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257 Reviews of Andrew Shaw

June 02, 2025

Dealership Rating
Employee Rating

Great customer service from Brittany. The team was able to diagnose a complicated issue and solve the problem relatively quickly. More

by MJS
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Recommend Dealer
Yes

May 27, 2025

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Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I More

by MELENDEZ.MIKE
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Recommend Dealer
Yes
May 30, 2025

BMW of Westlake responded

Hi Mike, we are very happy to have provided you with such a positive experience!

May 13, 2025

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Clean neat helpful kind good need more information need more ideals for the customer to go after More

by KEMPTRAWALKER
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Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Cory McConville, Mathew Povroznik , Cashier Lady 5 star

May 17, 2025

BMW of Westlake responded

Thank you a for taking the time to let us know how we did. We hope you have a great day!

April 23, 2025

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Fast service, kept me informed along the way, made reasonable recommendations. The waiting area was also pleasant. More

by JOEBAHHUR
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Recommend Dealer
Yes
Apr 25, 2025

BMW of Westlake responded

Joe, your satisfaction is our top priority.

April 22, 2025

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The service representative went over and beyond my expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. More

by THURMAN.CAMPBELL721
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Recommend Dealer
Yes

April 10, 2025

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I feel like at home . They always take care of my car needs and solve my problems . More

by NATEMANSOUR1
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Recommend Dealer
Yes

April 08, 2025

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BMW does not get their recognition just by the name. It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example o More

by TOBYJOE444
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Recommend Dealer
Yes
Apr 12, 2025

BMW of Westlake responded

Toby, thank you for sharing your positive experience!

March 27, 2025

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Always great service, with a smile. If the work will take hours they offer rides, or loaners and work with your schedule. highly recommend. More

by LUIS64
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Recommend Dealer
Yes
Mar 28, 2025

BMW of Westlake responded

Thank you; we appreciate your feedback!

March 26, 2025

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Great service and prompt problem solving for my flat tire. We were so pleased with the team at BMW Westlake More

by DCKLEIN
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Recommend Dealer
Yes
Mar 28, 2025

BMW of Westlake responded

Thank you so much for the positive review!

March 20, 2025

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Excellent customer service. Service was efficient. The staff is very patient and understanding. I will receive further service in the future. More

by DIAMONDBTAYLOR.EFDA
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Recommend Dealer
Yes
Mar 23, 2025

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

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