Andrew Smith | Page 3

I've been taking my car to the Purvis Ford dealership for nearly 15 years, and over the past few years, they have become increasingly unprofessional. This time they kept my SUV for nearly 3 weeks. When my nearly 15 years, and over the past few years, they have become increasingly unprofessional. This time they kept my SUV for nearly 3 weeks. When my husband dropped it off he was told Tony would call us to let us know what needs to be done. Once we were told what had to be done Tony was to call us with updates because the part had to be ordered, ok sure. Well, Tony never called once, we had to call and ask for the status every other day. Three weeks later, on 2 Sept we called to see if my SUV was ready, Tonly calls back at closing and says, "oh yeah your car is ready," when we asked why no one called us and let us know it was ready to be picked up early Thursday, Tony replies, "oh we were busy," Busy!!!!!? That irresponsible, unprofessional jerk, did not have the courtesy to call us even once, to tell us the status of my car. Not only that, if you're going to have a customer's vehicle for a week or longer, and you know this, give them a loner vehicle you jerk. I'm reading all these great reviews, and all I can say is you must not be a minority. More

Helpful 0

Report | Print

Great service professional people. I do all my service here. Would recommend purvis ford to all people interested. Service was timely and and completed sooner than estimated. here. Would recommend purvis ford to all people interested. Service was timely and and completed sooner than estimated. More

Helpful 0

Report | Print

Great service as usual!! Andrew always takes good care of us!! I’ve recommended Andrew for their service needs. It’s always a pleasure to come to the dealership us!! I’ve recommended Andrew for their service needs. It’s always a pleasure to come to the dealership More

Helpful 0

Report | Print

Andrew is awesome great customer service. made my appointment very easy. I always take my Ford Escape to Purvis Ford which always provide a good service. Highly recommended. appointment very easy. I always take my Ford Escape to Purvis Ford which always provide a good service. Highly recommended. More

Helpful 0

Report | Print

Purvis Ford service department is great. My appointments are set and they honor them. Everything is done right and in a timely manner. They always treat me like they appreciate my business. are set and they honor them. Everything is done right and in a timely manner. They always treat me like they appreciate my business. More

Helpful 0

Report | Print

Great service. Courtesy was extended by all who I came in contact with. Have used service department here many times over the years with satisfaction.Particular thanks to Andrew Smith. in contact with. Have used service department here many times over the years with satisfaction.Particular thanks to Andrew Smith. More

Helpful 0

Report | Print

Repair to my taurus looks great. Everyone was so pleasant to deal with. They kept me updated. Very professional group of people. Thank you very much. pleasant to deal with. They kept me updated. Very professional group of people. Thank you very much. More

Helpful 0

Report | Print

The Best service department I have gone to, ever. Maintenance personnel are Honest and Professional. But more importantly. They make you feel as a part of FORD Family. Great Job Team! Maintenance personnel are Honest and Professional. But more importantly. They make you feel as a part of FORD Family. Great Job Team! More

Helpful 1

Report | Print

I easily scheduled an appointment. One service provider scheduled my appointment with another service provider. He was super. I dropped it off Thursday, speaking with my service provider, Andrew, and it wa scheduled my appointment with another service provider. He was super. I dropped it off Thursday, speaking with my service provider, Andrew, and it was completed by 3:00 pm on Friday. i am very happy having Andrew as my service provider. He does an excellent job and always lets me know if there is anything I need to be aware of or anything that needs fixed. Give this wonderful man a raise! More

Helpful 0

Report | Print

The sales personnel, staff and maintenance support folks are exceptional at their jobs. The Ranger that I just bought is outstanding and is loved by myself and my wife. are exceptional at their jobs. The Ranger that I just bought is outstanding and is loved by myself and my wife. More

Helpful 0

Report | Print