Angel Cruz | Page 2

Maita Toyota of Sacramento responded

Thank you for sharing your feedback. We’re glad to hear that your express service was completed quickly. We’re sorry, however, that our team was not able to answer the questions you had during your visit. Even with express service, we want our customers to feel informed and confident about their vehicle and the work being performed. We appreciate you bringing this to our attention and will share your feedback with our team so we can improve communication and support for our express service customers.

Maita Toyota of Sacramento responded

Thank you for the wonderful feedback! We’re glad to hear you had a great experience with our team. It’s great to know that you found our service timely, our staff friendly, and our waiting area comfortable. We’re also happy you enjoyed the café and complimentary coffee while you waited. We truly appreciate your business and look forward to welcoming you back!

Maita Toyota of Sacramento responded

Thank you for your kind words! We’re so glad to hear that you had a positive experience and that our team was able to provide kind and professional service. We truly appreciate your business and look forward to serving you again in the future!

Maita Toyota of Sacramento responded

Thank you for your kind words and for recognizing our team! We’re happy to hear you had a good experience with our staff and received great service. We truly appreciate your support and look forward to serving you again. Thank you for choosing Maita Toyota Sacramento!

Maita Toyota of Sacramento responded

Thank you so much for your wonderful review! We’re thrilled to hear you were happy with your car service and that our team took the time to explain everything clearly. We’re also glad we could get your vehicle ready so quickly. Thank you for choosing Maita Toyota Sacramento—we truly appreciate your business!

Maita Toyota of Sacramento responded

Thank you for your feedback. We’re glad to hear your service experience was fine. We apologize for the excessive survey emails and understand how the word minimum can be frustrating. We appreciate you taking the time to share your concerns and will pass your feedback along to help improve the overall experience.

Maita Toyota of Sacramento responded

Thank you for the fantastic feedback! We’re so happy to hear that you found our team easy to work with and enjoyed your experience with us. Your “good, good, good” says it all! We truly appreciate your business and look forward to seeing you again at Maita Toyota!

Maita Toyota of Sacramento responded

Thank you for the wonderful review! We’re so glad to hear your experience was excellent and that our team made the process quick, easy, and professional. We truly appreciate your recommendation and look forward to serving you again in the future!

Maita Toyota of Sacramento responded

Thank you for sharing this feedback, and we sincerely apologize for the excessive follow-up messages. We understand how frustrating it must have been to have important service updates mixed in with repeated messages, especially when you were simply trying to know when your vehicle was ready. Your experience is not the level of communication we want to provide. We appreciate you bringing this to our attention and will share your feedback with our team so we can improve how we communicate with our customers.

Maita Toyota of Sacramento responded

Thank you for the great review! We’re so happy to hear that our Maita team was friendly, helpful, and efficient throughout your visit. We truly appreciate your kind words and are grateful you chose us to service your vehicle. We look forward to seeing you again!