Check-in was a bit longer than expected.
Service writer Provided clarity and transparency on questions asked. Over all smooth experience.
Service writer Provided clarity and transparency on questions asked. Over all smooth experience.
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by luis.nunez812
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2026 -
Mark Christopher Auto Center responded
Thank you for your feedback! I’m glad to hear that you had a smooth experience at Mark Christopher Auto Center and that our service writer was able to provide clarity and transparency. I appreciate your understanding regarding the check-in time and hope to serve you even better on your next visit. Don't hesitate to reach out if you have any further questions or need assistance!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
Its a dealership located in Ontario California.
Their service department appeared to be very busy
Their service department appeared to be very busy
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by vargy3
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2026 -
Mark Christopher Auto Center responded
Thank you for your feedback! I appreciate you taking the time to share your experience at Mark Christopher Auto Center. It's great to hear you noticed our busy service department, as it reflects our commitment to providing quality service. If you have any specific concerns or suggestions, please feel free to reach out. We look forward to assisting you again!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Avo was a great help and transparent throught the whole
process of having my headlight replaced
process of having my headlight replaced
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by DOMINICKBROWN2
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2026 -
Mark Christopher Auto Center responded
Thank you for your feedback, Dominick! I’m glad to hear that Avo provided great assistance and transparency during your headlight replacement at Mark Christopher Auto Center. I appreciate your support and we look forward to serving you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Avo is a great service writer, service is fast and he is
very responsive Great to work with
very responsive Great to work with
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by 1102
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2026 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! I truly appreciate your kind words about Avo and our service team at Mark Christopher Auto Center. I'm delighted to hear that you had a positive experience and found our service to be fast and responsive. We look forward to working with you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
My truck leaked oil all over our paver driveway.
Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up.
Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up.
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by buttonfly91701
Verified Customer
Verified Customer
Service Price Transparency
Sep 07, 2026 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us. I understand your frustration regarding the oil leak from your truck, and I appreciate your feedback. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to me directly, and I would be happy to discuss thisfurther with you. I am here to help.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Takes forever for anyone to acknowledge you’re there.
No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones.
No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. One person helping a customer. Had to wait for the one person helping someone to finish and finally ask me what I’m here for. Everyone else never even looked up.
No communication on the status of my truck without me having to reach out and ask.
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by davidblock614
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2026 -
Mark Christopher Auto Center responded
Thank you for sharing your feedback, David. I appreciate your input regarding your experience at Mark Christopher Auto Center. I understand that timely communication and acknowledgment are vital, and we strive to improve in these areas. Please feel free to reach out to me directly to discuss your concerns further. Your insights help us enhance our service.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Great customer service by Avo.
Very attentive to our needs. Provided updates and our car was serviced in a timely manner.
Very attentive to our needs. Provided updates and our car was serviced in a timely manner.
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by MREL55
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Mark Christopher Auto Center responded
Thank you for your positive feedback! I’m glad to hear about your great experience with Avo at Mark Christopher Auto Center. We are dedicated to providing attentive service and timely updates, and it’s fantastic to know we met your needs. We look forward to welcoming you back next time!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
All staff are incredibly helpful and attentive.
My vehicle was serviced perfectly and returned sparkling clean.
My vehicle was serviced perfectly and returned sparkling clean.
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by kevin.webb
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2026 -
Mark Christopher Auto Center responded
Thank you for your wonderful review, Kevin! I’m thrilled to hear that our team provided you with helpful and attentive service. It’s great to know your vehicle was serviced perfectly and returned to you sparkling clean. I appreciate your feedback, and we look forward to assisting you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Avo is an exceptional service representative at Mark
Christopher. He maintains communications throughout the service process.
Christopher. He maintains communications throughout the service process.
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by Gabriel Martinez
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2026 -
Mark Christopher Auto Center responded
Thank you for your kind words, Gabriel! I’m thrilled to hear that Avo provided you with exceptional service and maintained clear communication throughout the process. We pride ourselves on our customer service at Mark Christopher Auto Center, and feedback like yours truly motivates us. We look forward to serving you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The service during my last visit was disappointing.
I had a scheduled appointment for an oil change, but my car was there for approximately three hours. I also requested a car wash, but at the end of t
I had a scheduled appointment for an oil change, but my car was there for approximately three hours. I also requested a car wash, but at the end of the visit I was told they had run out of time, which was frustrating considering how long the vehicle had already been there.
When the service was completed, I felt rushed out because the location was closing. No one took the time to review the service with me or explain whether any issues were found, if everything checked out, or if there was anything I should be aware of. I was essentially handed my vehicle and rushed out the door.
For a scheduled service appointment, I expected better communication and a more thorough customer service experience.
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by jcreu79
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2026 -
Mark Christopher Auto Center responded
Thank you for sharing your experience. I understand your concerns regarding the extended wait for your oil change, the car wash not being completed, and leaving without having the opportunity to discuss whether anything was found during the service. Your comments highlight the importance of keeping customers informed and providing a proper service review at Mark Christopher Auto Center.
Please feel free to reach out to me directly if you would like to discuss your visit in greater detail. We remain dedicated to making each service appointment organized, informative, and customer-focused.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
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