Bill Comninel | Page 7

I will never return to this service center! After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 mi After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 miles before the warning light came on. I made 2 trips from Valrico to Clearwater for 2 service advisors to tell me that they needed to be replaced and it would cost $590 - they did offer a discount to $500 but that was still unacceptable. They said the pads were at 3mm which seemed impossible to me since I had only driven the car $9,000 miles. I was also told the average life of BMW brake pads are 12-14k miles which if that was the case my son who has an M4 would have had to replace his pads 3 times. To make a customer happy that WOULD have returned in the future when it was time to purchase another car, the right thing to do would have been to replace the pads but not at my expense but apparently that was not an option. That would have been the right thing to do and it would have been minimum cost for BMW. I ended up taking my car to my local mechanic and he said the pads still had plenty of use on them and they did not need to be replaced and it was most likely only the sensor. I don’t like the feeling of being taken advantage of so I will never go back to this service center and I would never recommend it! More

by Lisa Werner Verified Customer Verified Customer

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Their professionalism is superb. They treat their customers as guests at their home. I am very pleased with the service. They treat their customers as guests at their home. I am very pleased with the service. More

by mcalcines Verified Customer Verified Customer

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My salesman William Comninel was truly awesome. He lead me the entire way through my build of my BMW X7. Could not have asked for a better car buying experience especially during and after a major He lead me the entire way through my build of my BMW X7. Could not have asked for a better car buying experience especially during and after a major hurricane hit near the dealership. Everyone was knowledgeable and professional. I would definitely recommend this dealership to others. More

by cclark319 Verified Customer Verified Customer

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Perfect experience - start to finish. Felt very appreciated and cared for throughout the process. Excellent people. Felt very appreciated and cared for throughout the process. Excellent people. More

by cmsuhs01 Verified Customer Verified Customer

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Pleasantly surprised by the value given on my trade in. Got the car I wanted & walked away getting money back. Sales was helpful & knowledgeable. 2nd vehicle I have purchased at Ferman BMW. Got the car I wanted & walked away getting money back. Sales was helpful & knowledgeable. 2nd vehicle I have purchased at Ferman BMW. More

by popmatt34 Verified Customer Verified Customer

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Bill is a fantastic Client Advisor! He knows his stuff and makes the entire experience amazing! He knows his stuff and makes the entire experience amazing! More

by stacyccmo7 Verified Customer Verified Customer

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People are friendly and knowledgeable. I feel they have my best interests at heart. I’m a happy customer. I feel they have my best interests at heart. I’m a happy customer. More

by jcaragher Verified Customer Verified Customer

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Smooth easy and thorough transaction with attention to detail surrounding the pricing of the vehicle detail surrounding the pricing of the vehicle More

by cwadelin Verified Customer Verified Customer

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Courteous and Attentive. Bill Comninel was excellent. Very generous with his time and detail oriented. Bill Comninel was excellent. Very generous with his time and detail oriented. More

by camuzzi.marco Verified Customer Verified Customer

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William was beyond professional and he made the car purchasing experience easy and seamless. He made me a believer and car salesman again. The upmost professional. Jim purchasing experience easy and seamless. He made me a believer and car salesman again. The upmost professional. Jim More

by jimfloridaguy Verified Customer Verified Customer

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