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Bill Ferguson
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Bill Ferguson | Page 2
Rental Car Manager
Southern Team Hyundai Nissan Subaru Volkswagen
6520 Peters Creek Rd
Roanoke, VA 24019
107 Reviews
Bill made a big change in 1977 when he moved to Roanoke to continue his education and start his business career. He's now been in the automotive and trucking industry for over 20 years with stints in service and parts, and his extensive knowledge has been on display at First Team since 2009. Bill appreciates that First Team will go the extra step to make things right for their customers. Bill has been married for 30 years with two grown children, and his hobbies include golf and working in the yard.
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107 Reviews of Bill Ferguson
April 04, 2023
I purchased a Rogue in 2016 & got the environmental pkg for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me to keep getting them cleaned. I asked them to remove the dealership name from my car bcuz of the poor service. This year I purchased a 2023 Rogue and asked if I could have the seats cleaned in the 2016 Rogue again b4 the warranty expired, what a hassle! No one could fine my paperwork, I was told they could try to find it but it would be a lot of legwork! Finally they agreed to clean them “as a ONE TIME courtesy”. I paid a lot of money for the warranty. I was also told that the times I did leave it to be cleaned it was only surface cleaning not extraction which is what I paid for! So, for 7 years I didn’t get the service I paid for. No wonder the stains kept coming back. I was told the seat covers would be removed and new ones put on if the stains came back but then, when the stains came back they didn’t honor the warranty!! I had paperwork but it didn’t matter, I only got surface cleaning. Why sell the package if u aren’t going to honor it?? I will be asking the dealership to remove the name from my new car too. I was hoping since the name changed maybe it was better but, same ppl run it so same old service or, lack there of! More
by sohappy2be
Verified CustomerOther Employees Tagged: Mike White, Keith Kelso, Mike Munsey, Danielle Starkey , Cheryl who greets everyone and answers the phone is wonderful!! Helpful and very professional!!
Helpful 
February 28, 2023
Everything went smooth! Keith and Norris were friendly and very helpful. They made sure that I walked out of the dealership with my new keys to my car. Keith and Norris were friendly and very helpful. They made sure that I walked out of the dealership with my new keys to my car. More
by SHANAECOLES
Other Employees Tagged: Keith Kelso, Mike Munsey, Norris Timmons
January 31, 2023
Excellent customer service, personnell very competent & professional. Appointments always on time. Workmanship is excellent. The Suburu is an excellent vehicle and their local dealership provides outstandi professional. Appointments always on time. Workmanship is excellent. The Suburu is an excellent vehicle and their local dealership provides outstanding service. I would recommend them to anyone looking for a quality vehicle and professional service! More
by BETTYBLUE1946
Other Employees Tagged: Harold Woody, Mike White, Jason Garner , Brennon Viele
January 24, 2023
Very nice and knowledgeable clean area help me on several things going on with the car and also noticed it was due for an inspection which I didn't know that it was out things going on with the car and also noticed it was due for an inspection which I didn't know that it was out More
by shellbug4u72
Other Employees Tagged: Mark Baker
January 20, 2023
Wonderful worker and helpfull to customer . .they smilling and presantable ..im happy introduce your team. .they smilling and presantable ..im happy introduce your team. More
by egeada92
Other Employees Tagged: Marsha Wirt, Mark Baker, Harold Woody, Mike White , Mark Hardin, Mark Straley, Brennon Viele
January 20, 2023
Satisfied with explaining situation and promise to correct and test and follow up with concern. correct and test and follow up with concern. More
by MARVINJNS51
Other Employees Tagged: Mark Baker
January 05, 2023
Easy process and faster than expected. Customer service is always solid and the waiting room is always clean and comfortable. Customer service is always solid and the waiting room is always clean and comfortable. More
by RILEYHMURTAGH
Other Employees Tagged: Mark Baker, Harold Woody, Mike White , Mark Straley, Brennon Viele
December 31, 2022
I have had my Volkswagen for 2 years and I always get excellent service. They are helpful and friendly. excellent service. They are helpful and friendly. More
by CHILLYW117
Other Employees Tagged: Mark Baker
December 28, 2022
As always, the Service Department went above and beyond. Very professional staff and an inviting waiting room with warm and cold beverages. My car is 3 years old and no one else is allowed to work on it. Very professional staff and an inviting waiting room with warm and cold beverages. My car is 3 years old and no one else is allowed to work on it. More
by HOTELMANAGER47088
Other Employees Tagged: Mark Baker
