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Bill Ferguson
Bill Ferguson | Page 3
Rental Car Manager
Southern Team Hyundai Nissan Subaru Volkswagen
6520 Peters Creek Rd
Roanoke, VA 24019
141 Reviews
Bill made a big change in 1977 when he moved to Roanoke to continue his education and start his business career. He's now been in the automotive and trucking industry for over 20 years with stints in service and parts, and his extensive knowledge has been on display at First Team since 2009. Bill appreciates that First Team will go the extra step to make things right for their customers. Bill has been married for 30 years with two grown children, and his hobbies include golf and working in the yard.
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141 Reviews of Bill Ferguson
Verified Customer
September 09, 2024
Very clean and staff are friendly and helpful. Nicole was considerate and respectful , she seemed to be very informative. Nicole was considerate and respectful , she seemed to be very informative. More
by dklawfield
Other Employees Tagged: Nicole Kelley
August 31, 2024
My car was in the shop for a month and a half and part of the problem on why there was such a delay was because of “staffing”. I had to leave work early to go to the dealership every week to get a new renta the problem on why there was such a delay was because of “staffing”. I had to leave work early to go to the dealership every week to get a new rental agreement .I had to get some items out of my vehicle after being told that it would be there a while longer and not given a date that it would be fixed, after it was already there for about a month and I found a letter on my windshield stating that it was illegally parked on private property and would be towed at my expense from Mr. Tim Wise. Tried to call him multiple times to let him know that his coworkers were the ones who parked it “illegally” but received NO response. I’d be embarrassed too and wouldn’t answer if I put a letter threatening to tow someone’s car not knowing that they didn’t park it there. You’d think someone who has a “Director Title” would at-least try to look into why the car was parked where it shouldn’t have been before putting such a note. More
by Bethany
Other Employees Tagged: Melissa Sigmon- SUBARU
August 17, 2024
Everyone was . very friendly . Service was excellent. I always tell everyone about Subaru . Been with them for many years. very friendly . Service was excellent. I always tell everyone about Subaru . Been with them for many years. More
by DOTTYBROWN98
Other Employees Tagged: Marsha Wirt, Mark Baker, Sam Williams, Scott Smith
June 25, 2024
Great service, and they even wash your car when serviced. wiuld go back for service. wiuld go back for service. More
by TMPAR
Other Employees Tagged: Dave Wood, Mark Baker, Mike Munsey, Maria Durham, Alyse Allen, Troy Brickner, Megan Gartmann , Mike Adams (Hyundai), Beth Lewis
June 14, 2024
300 miles on the odometer and for a check engine light. Once the Roanoke dealer understood we purchased elsewhere, we were toast. We got a rollback and transported a brand new Jetta GLI to Charlottesville Once the Roanoke dealer understood we purchased elsewhere, we were toast. We got a rollback and transported a brand new Jetta GLI to Charlottesville and they took care of the problem politely and expeditiously. More
by IAN.YEATON
Other Employees Tagged: Dave Wood, Mike Munsey
June 10, 2024
Bad communication Did not fix my problem until 3rd attempt bring back (started with oil change not done right, locked my engine up, replaced engine, still had oil leak after putting it back together, attempt bring back (started with oil change not done right, locked my engine up, replaced engine, still had oil leak after putting it back together, dealership let someone take my vehicle home overnight and did not inform me, I thought my vehicle was stolen called police…- did not get phone call mechanic said I was suppose to get to inform me of my vehicle being brought to somebodies private residence) Unorganized Not attentive More
by AMBER DAVIES
Other Employees Tagged: Mike Adams (Hyundai)
June 06, 2024
Had a tough situation happen with our car while on a work trip. Danielle and the team were super helpful and accommodating and understood the difficulty of the situation. Helped us out with an extended renta trip. Danielle and the team were super helpful and accommodating and understood the difficulty of the situation. Helped us out with an extended rental car and were very communicative throughout the whole process. Car runs great and can’t say enough about how well they treated us. Thanks!! More
by george.thanop31
Other Employees Tagged: Danielle Starkey
May 29, 2024
Tracy Meador was excellent. She remembered why I was there and helped with any concerns. She even stayed later on the job to wait till I brought a check so I could drive off in She remembered why I was there and helped with any concerns. She even stayed later on the job to wait till I brought a check so I could drive off in my new car. More
by Tabatha
Other Employees Tagged: Keith Kelso, Mike Munsey
May 19, 2024
Good service and customer service experience. Fast and prompt service, price was very reasonable. Thanks Fast and prompt service, price was very reasonable. Thanks More
by RONALDKOTZ
Other Employees Tagged: Keith Kelso, Mike Munsey, Megan Gartmann, Eric West , Jared Repass, Justin Weinacht
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