Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon | Page 8

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
146 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

23 yrs, 11 mos

Languages Spoken

English English

4.8

146 Reviews

Write a Review

146 Reviews of Billy Shannon

January 29, 2026

Dealership Rating
Employee Rating

I've been here many times, and each time I leave in my car feeling very satisfied. The staff is amazing, always helpful and ready to assist with anything. I highly recommend it. More

by Uladzimir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacey Hopson

Jan 29, 2026

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smythe Volvo Cars. We look forward to having you as one of our valued customers for many more years to come! Enjoy!

January 27, 2026

Dealership Rating
Employee Rating

Always a pleasant experience with Smythe Volvo. Their customer care is impeccable! Service is prompt & courteous. More

by AROBERSONMUHAMMAD
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 28, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

January 25, 2026

Dealership Rating
Employee Rating

Professional as usual great service Thank You Kept me informed on what my cars needs were and delivered fast courteous service with timely progress updates More

by erk1014
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 26, 2026

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

January 25, 2026

Dealership Rating
Employee Rating

Smythe consistently takes good care of our family vehicle needs. The service department is incredibly efficient and communicates proactively throughout your visit - avoiding the need to spend hours onsite. W More

by ewinship829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 25, 2026

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

January 23, 2026

Dealership Rating
Employee Rating

Billy was genial and I never felt as though I was being told something alarmist that would have required me to perform work on my vehicle in a way that felt beyond suggestion. It was clear to me that the e More

by BORNFROMBLUE
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 23, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 23, 2026

Dealership Rating
Employee Rating

Billy was great! ! He was a good communicator and explained any upgrades my car needed. I appreciated the rental car while mine was getting service More

by ryancampbell013
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 23, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Enjoy!

January 21, 2026

Dealership Rating
Employee Rating

Amazing experience at smythe Love the service I willl be back Thank you and will recommend More

by Kevin.x.grauer
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 22, 2026

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 21, 2026

Dealership Rating
Employee Rating

I had to get my car serviced and Billy at Smythe Volvo was excellent. He friendly and courteous. He answered any question I had and kept me abreast of each part of the service so I never wondered what was More

by agtf1710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

January 17, 2026

Dealership Rating
Employee Rating

The experience with the female employee re: wheel issue was very upsetting and unpleasant Otherwise, the service was great More

by ORRICOA
Recommend Dealer
No

Other Employees Tagged: Billy Shannon

Jan 21, 2026

Smythe Volvo Cars responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Enjoy! Kevin Flanagan

January 17, 2026

Dealership Rating
Employee Rating

Overall great experience with sales, finance, and especially service. This dealership has a nice feel to it. Small, friendly atmosphere, unlike many other car dealers. There were a couple of bumps i More

by STEPHJNAPOLIELLO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Enjoy!

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