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Billy Shannon

Overview Reviews (126) Inventory (364)

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Billy Shannon

Billy Shannon | Page 8

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me

4.8

126 Reviews

Overview Reviews (126) Inventory (364)

Dealership Experience

3 yrs, 4 mos

Industry Experience

23 yrs, 9 mos

Languages Spoken

English

4.8

126 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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126 Reviews of Billy Shannon

December 28, 2025

Dealership Rating

Employee Rating

Very friendly, easy to work with. Clean environment, efficient, keep you updated throughout the process. Clean environment, efficient, keep you updated throughout the process. More

by SUEA1220

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Dec 28, 2025 -

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Enjoy!

December 20, 2025

Dealership Rating

Employee Rating

Very good experience except for having to do a 15 word minimum. 3 would have sufficed. minimum. 3 would have sufficed. More

by REID.COOPERSMITH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 20, 2025 -

Smythe Volvo Cars responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Enjoy!

December 20, 2025

Dealership Rating

Employee Rating

Always professional and accommodating. Makes it a great experience. I hope everyone has a wonderful Christmas. Makes it a great experience. I hope everyone has a wonderful Christmas. More

by LSOLIMINE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Dec 20, 2025 -

Smythe Volvo Cars responded

Thank you for your kind words. We appreciate it and wish you a joyous Christmas season.

December 14, 2025

Dealership Rating

Employee Rating

Billy was very professional and courteous. They took great care of my 2024 Lotus Emira. First oil change and some warranty work was performed with great care. The experience was above my expe They took great care of my 2024 Lotus Emira. First oil change and some warranty work was performed with great care. The experience was above my expectations, thank you so much. More

by E.FAIELLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson

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Dec 14, 2025 -

Smythe Volvo Cars responded

We appreciate your positive feedback and are pleased to hear you had a good experience with the team at Smythe Volvo. Thank you for trusting us with your 2024 Lotus Emira's oil change and warranty service.

December 06, 2025

Dealership Rating

Employee Rating

Billy helpfully explained the issues with my Volvo and guided me through the process of having them repaired under warranty. guided me through the process of having them repaired under warranty. More

by NJC43

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Dec 06, 2025 -

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

December 05, 2025

Dealership Rating

Employee Rating

Great experience working with the dealership. I appreciated Billy's recommendations and the video update regarding my car. I appreciated Billy's recommendations and the video update regarding my car. More

by Patricia S.

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Dec 06, 2025 -

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

December 04, 2025

Dealership Rating

Employee Rating

Billy was courteous and attentive. The dealership is always responsive and mindful of the needs of their customers. The dealership is always responsive and mindful of the needs of their customers. More

by Puran4371

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Dec 05, 2025 -

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

December 04, 2025

Dealership Rating

Employee Rating

Excellent and quick service provided by Bill thank you! I’m very pleased with the service I’m very pleased with the service More

by MRAMOS15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tina Dewald

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Dec 04, 2025 -

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

December 03, 2025

Dealership Rating

Employee Rating

Always professional and quality workmanship! Regina, Customer Service Manager, is very responsive and has been a tremendous help with servicing my car. Regina, Customer Service Manager, is very responsive and has been a tremendous help with servicing my car. More

by Cat

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson, Regina Krauza, David Ferrence, Patrick Mclaughlin

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Dec 03, 2025 -

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

November 30, 2025

Dealership Rating

Employee Rating

Efficient. Slightly higher price than I thought I am happy the work is done. Thanks Slightly higher price than I thought I am happy the work is done. Thanks More

by AMK.STEWART

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Nov 30, 2025 -

Smythe Volvo Cars responded

Smythe Volvo appreciates your feedback and is glad to hear you are satisfied with the work!

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