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Billy Shannon

Overview Reviews (132) Inventory (390)

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Billy Shannon

Billy Shannon | Page 9

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me

4.8

132 Reviews

Overview Reviews (132) Inventory (390)

Dealership Experience

3 yrs, 4 mos

Industry Experience

23 yrs, 9 mos

Languages Spoken

English

4.8

132 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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132 Reviews of Billy Shannon

December 06, 2025

Dealership Rating

Employee Rating

Billy helpfully explained the issues with my Volvo and guided me through the process of having them repaired under warranty. guided me through the process of having them repaired under warranty. More

by NJC43

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Dec 06, 2025 -

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

December 05, 2025

Dealership Rating

Employee Rating

Great experience working with the dealership. I appreciated Billy's recommendations and the video update regarding my car. I appreciated Billy's recommendations and the video update regarding my car. More

by Patricia S.

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Dec 06, 2025 -

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

December 04, 2025

Dealership Rating

Employee Rating

Billy was courteous and attentive. The dealership is always responsive and mindful of the needs of their customers. The dealership is always responsive and mindful of the needs of their customers. More

by Puran4371

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Dec 05, 2025 -

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

December 04, 2025

Dealership Rating

Employee Rating

Excellent and quick service provided by Bill thank you! I’m very pleased with the service I’m very pleased with the service More

by MRAMOS15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tina Dewald

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Dec 04, 2025 -

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

December 03, 2025

Dealership Rating

Employee Rating

Always professional and quality workmanship! Regina, Customer Service Manager, is very responsive and has been a tremendous help with servicing my car. Regina, Customer Service Manager, is very responsive and has been a tremendous help with servicing my car. More

by Cat

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson, Regina Krauza, David Ferrence, Patrick Mclaughlin

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Dec 03, 2025 -

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

November 30, 2025

Dealership Rating

Employee Rating

Efficient. Slightly higher price than I thought I am happy the work is done. Thanks Slightly higher price than I thought I am happy the work is done. Thanks More

by AMK.STEWART

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Nov 30, 2025 -

Smythe Volvo Cars responded

Smythe Volvo appreciates your feedback and is glad to hear you are satisfied with the work!

November 28, 2025

Dealership Rating

Employee Rating

Great communication with Jessica, she was clear and thorough! Maintenance was quick and easy, no complaints! thorough! Maintenance was quick and easy, no complaints! More

by VILLAFAJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Hermida

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Nov 28, 2025 -

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

November 25, 2025

Dealership Rating

Employee Rating

Helpful, timely maintenance service Helpful, timely maintenance service. Nice on site amenities while I waited for my vehicle, and regular updates via text maintenance service. Nice on site amenities while I waited for my vehicle, and regular updates via text More

by JILL.M.LOGLISCI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Nov 25, 2025 -

Smythe Volvo Cars responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Enjoy!

November 22, 2025

Dealership Rating

Employee Rating

Welcoming and efficient Comfortable waiting area and all questions answered I recommend this service dept questions answered I recommend this service dept More

by RHECSW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Nov 23, 2025 -

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

November 22, 2025

Dealership Rating

Employee Rating

Another great experience with the Smythe team - responsive, attentive to details (including getting paperwork done efficiently). And a huge vote of confidence in the service department at Smythe (R responsive, attentive to details (including getting paperwork done efficiently). And a huge vote of confidence in the service department at Smythe (Regina runs a great operation)! More

by hsV70

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Regina Krauza, Alon Katende, Larry Pius, Jessica Hermida , Alan Faynzilberg

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Nov 22, 2025 -

Smythe Volvo Cars responded

Here at Smythe Volvo Cars, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Enjoy!

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