Brad Gillespie | Page 2

I have had my 2016 Yukon at your facility on 3 occasions; one for repair, one for a factory recall, and the last (this) time for full service. I thought I would try using Master's for oil, lubes, filter, tir one for repair, one for a factory recall, and the last (this) time for full service. I thought I would try using Master's for oil, lubes, filter, tire rotate and balance. In the.past I used other service facilities, but thought I would try yours based on past workmanship and customer appreciation. Each time Mr. Dave Truitt did an outstanding job seeing that things were done in my best interest. I am sold, you have my business. A special thanks to Dave and the rest of the service dept. staff for making me feel like one of a kind. Sincerely, Carter Loftis More

Report | Print

Terrible Experience To Say The Least! They call them the stealership for a reason! I dropped my 2011 gmc 2500HD of on 11/5/2019 with a intermittent stall issue that seemed to be electrical They call them the stealership for a reason! I dropped my 2011 gmc 2500HD of on 11/5/2019 with a intermittent stall issue that seemed to be electrical. I was told on 11/6/2019 that the problem had been diagnosed and the parts were in stock to make the repair and the approx install time. I do not here from them all day 11/7/2019. I call multiple times 11/8/2019 and leave multiple voicemails and get no answer. On 11/11/2019 I get in contact with my service manager and am told that they are waiting on parts to come (um what they told them the parts were in stock on 11/6???) and they are expected to be in 11/12. 11/12 comes and goes and I once again cannot get in contact with my service manager. After 2 days of trying to contact my service manager i finally get in contact with the head service manager and am told my parts will not be in until 11/18 (after my service tech has told me his tracking number did not give him an est arrival date). 11/18 comes and goes and I am finally told (why they waited till now to tell me this i have no idea) that my parts are delayed because of the GM strike. On 11/25 i get the call that my truck is ready and I pick it up that night after they have closed. I get in my truck and drive off AND THE PROBLEM ISN'T EVEN FIXED!!! I call them on 11/26 and request a refund (through voicemail). I am called back on 11/27 and told they will not give a refund but they will be happy to take a look at my truck again and see if they can find the issue at an additional fee. HAHA NO THANKS! DO NOT USE THIS SERVICE DEPARTMENT!!!!! #youcantmakethisstuffup More

Report | Print

Always gave me good and friendly service. Can always rely on their work and service. They always know me when I come in. They help me on what is needed. Never push any service . Always th Can always rely on their work and service. They always know me when I come in. They help me on what is needed. Never push any service . Always the facts. Much apprecited . More

Report | Print

I can’t trust your sales personnel, service personnel, or owners; so the only thing to do is to never do business with your company again! owners; so the only thing to do is to never do business with your company again! More

Report | Print

Replacement of my console the service was completed within the time the service manage indicated. He answer all of my question. I had an issue with the console not working. The the service was completed within the time the service manage indicated. He answer all of my question. I had an issue with the console not working. They schedule me for the replacement of the console. When I returned for the installation of the console, it was installed and I'm happy with music while driving. I'm very please with the service personnel. More

Report | Print

My experience was very good I arrived at the appointed time and was checked in for service. He asked if there were any issues other that the service. I pointed out the the consol I arrived at the appointed time and was checked in for service. He asked if there were any issues other that the service. I pointed out the the console did work any more. No radio, pone or anything I was told after the service that they would order a console and give me a call when it was ready for installation. I'm waiting for the installation appointment. More

Report | Print

Great team. My truck had a brake problem on Friday morning. Drove it to Master it was repaired by Saturday morning. So far so good. thanks to all. My truck had a brake problem on Friday morning. Drove it to Master it was repaired by Saturday morning. So far so good. thanks to all. More

Report | Print

Grand M. Mercury Bough the car from Teddy. The workers know the car . Get the best repair . Wouldnt take it anywhere else. Thanks for the good service. Thanks Bough the car from Teddy. The workers know the car . Get the best repair . Wouldnt take it anywhere else. Thanks for the good service. Thanks More

Report | Print

Awesome customer service! Appreciate having a consistent person, Mr Gillespie, who listens and follows through with excellent service! My concerns are taken seriously and hand Appreciate having a consistent person, Mr Gillespie, who listens and follows through with excellent service! My concerns are taken seriously and handled very professionally - definitely feel like my concerns matter! More

by VSC Verified Customer Verified Customer

Report | Print

Great work Real professionals will continue having my gmc service and time to trade will trade with the fine folks at master and so will my wife Real professionals will continue having my gmc service and time to trade will trade with the fine folks at master and so will my wife More

by DAVID29805 Verified Customer Verified Customer

Report | Print