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Brad Gillespie
99 Reviews
99 Reviews of Brad Gillespie
May 02, 2019
Good but very expensive! Had to return to get car fixed righ They replaced a water pump on my 2012 chevy cruze ltz.the car had a leak and only leaked every night. They said they fixed it but when I got home and They replaced a water pump on my 2012 chevy cruze ltz.the car had a leak and only leaked every night. They said they fixed it but when I got home and started the vehicle I noticed coolant on the garage floor. Took it back they said it needed a hose clamp and replaced it and resolved the leak.I was quoted $120 diagnostic fee on the phone but was charged $153 when they finished I disputed it but was told I would still be charged it if they did not fix it. They fixed the vehicle but are very expensive $1024. More
by Victor123#
Verified Customer
April 30, 2019
Didn't check air pressure as indicated. Air pressure in tires was not checked and was told it was. I pulled back around and Brad said the system had to reset, I couldn't just drive around pa Air pressure in tires was not checked and was told it was. I pulled back around and Brad said the system had to reset, I couldn't just drive around parking lot. This is not true. Wasn't happy with his reply to that. Tech came out and put air in left front. It registered without me moving after he put air in. Whoever serviced vehicle just didn't do it!! Makes me wonder what else wasn't checked. Maybe Brad needs to familiarize himself with a vehicle before making a snide comment making me feel like I didn't know what I was talking about! More
by Stephanie
April 26, 2019
Customer Service From the minute I walked in I was greeted with a friendly smile. My service manager was so personable and really listen to my needs and my concerns From the minute I walked in I was greeted with a friendly smile. My service manager was so personable and really listen to my needs and my concerns about my vehicle and took time to explain everything that was going to be done and if I didn’t know what was being done he explained it to me. I will definitely come back to this service department and request same service manager. More
by Kash
April 22, 2019
Having to get a key made and programmed The people there at Master Buick or very helpful and try to help me get everything done as fast as possible with the least amount of money that they c The people there at Master Buick or very helpful and try to help me get everything done as fast as possible with the least amount of money that they could they were very knowledgeable and what they do and very courteous when you talk to him More
by James55
Other Employees Tagged: Steve MacDonald
April 19, 2019
Quick repair of DEF tank heater. I was traveling through. Had to replace DEF tank heater. Master handled it quickly and efficiently. Had parts on hand. Got me back on road asap. A rea I was traveling through. Had to replace DEF tank heater. Master handled it quickly and efficiently. Had parts on hand. Got me back on road asap. A real help! More
by Great Tractors
Other Employees Tagged: Sue Oertle, Charles Williams
April 11, 2019
Amazing Service Dept I usually would do work myself or find the good deals for service but that all changed when I dealt with Master Buick GMC. They are always polite and I usually would do work myself or find the good deals for service but that all changed when I dealt with Master Buick GMC. They are always polite and do the best at putting the customer and customer needs above all else. Brad has been my service rep since 2015 and is just a great guy. More
by RPMILLER33
Other Employees Tagged: Gene Baxley, Phillip Towns
April 01, 2019
Warranty oil change and tire rotation This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, th This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, they are personable, kind and considerate. They go the extra mile to make sure the customer is happy. We have a 2017 GMC and a 2019 Buick and would not take them anywhere else. More
by jb1968ga
Other Employees Tagged: David Truitt, Charles Williams, Steve MacDonald, William Fanning, Alyson Johns, Brooke Jennings, Porsha Cox
March 29, 2019
Excellent service Your Service Manager Brad Gillespie made feel like we were important to your company. Excellent service! We will definitely bring our car back for ser Your Service Manager Brad Gillespie made feel like we were important to your company. Excellent service! We will definitely bring our car back for service. More
by James.123
March 24, 2019
Great service Received outstanding care and service throughout visit. All problems found was address and repaired as agreed upon. Mr G keep me informed of the prog Received outstanding care and service throughout visit. All problems found was address and repaired as agreed upon. Mr G keep me informed of the progress. More
by Hummer3
March 23, 2019
Want fix paint falling off a $ 60,000 truck Got a truck from there that I played over 60,000 for with only 7,000 miles and realized the tailgait weren't shutting right when I got home then the p Got a truck from there that I played over 60,000 for with only 7,000 miles and realized the tailgait weren't shutting right when I got home then the paint stared falling of 2 weeks latter. They will tell you they are giving you a 30 day warranty on top of the manufacturer warranty don't believe them More
by Jesse n
