Brad Gillespie
Brad Gillespie at Master Buick GMC

Brad Gillespie | Page 5

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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99 Reviews
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99 Reviews

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99 Reviews of Brad Gillespie

March 23, 2019

Dealership Rating
Employee Rating

Overcharged $400 for a door handle is just too xxxx much. I’m sorry, but there is just no excuse for that. Also, it took a week an a half to make this h More

by Roscoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2019

Master Buick GMC responded

Roscoe, we'd love the opportunity to speak with you regarding your concerns and invite you to reach out to us directly. Please contact me directly with the information provided below. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 18, 2019

Dealership Rating
Employee Rating

Oil change While doing my oil change services, they found the reason my tire was leaking, after contacting me for approval, the replaced my tire while it was the More

by CJWNSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wade Howard

Mar 18, 2019

Master Buick GMC responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 16, 2019

Dealership Rating
Employee Rating

Great Customer Service Went to have keys made and remotes programmed. Everyone in parts and service was friendly and professional. I ran an hour late for the appointment and More

by JEzly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyson Johns, Porsha Cox , The guys in parts were wonderful also, I can’t remember their names.

Mar 18, 2019

Master Buick GMC responded

Thank you for your wonderful feedback. At Master Buick GMC, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 15, 2019

Dealership Rating
Employee Rating

Savana 3500 Use this service Dept for all my repairs. Dad came into town from fla with fuel line leak They took him in and he got van back next day. Great servi More

by Popatop67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, Porsha Cox

Mar 18, 2019

Master Buick GMC responded

Thank you for taking the time to write this wonderful review about your Dad’s experience of our service department. Thank you for continually choosing Master Buick GMC for your vehicles’ service needs. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

Dealership Rating

HORRIBLE EXPERIENCE I have already spoken to the owner about my issues. I will elaborate any further on this matter. If you have any questions my name is Cortney J. Urquh More

by Disappointed patron
Customer Service
Recommend Dealer
No
Mar 29, 2019

Master Buick GMC responded

Thank you for your feedback. Here at Master Buick GMC, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 04, 2019

Dealership Rating

Awful Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile More

by Brittinip34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 05, 2019

Master Buick GMC responded

I’m sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. Please contact me at your convenience so we can discuss further. I look forward to speaking with you and regaining your trust in our business. Thank you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 04, 2019

Dealership Rating
Employee Rating

Good experience. Quick and very supportive team. Having my 2016 Enclave for 35000 miles service. The advisor was friendly and very nice, explained me what the car need need to be performed and making More

by WAGOSE1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2019

Master Buick GMC responded

Thank you so much for your review! We are happy to have serviced your vehicle and satisfied you! Thank you for coming in and we hope to see you soon. Be well, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 26, 2019

Dealership Rating
Employee Rating

Had a great excperence buying a new canyon . Sue was a great sales person to deal with. She was helpful and kind . The Bly thing that made it not so good was bringing vehicle back to replace the More

by STEVEZEIT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 27, 2019

Master Buick GMC responded

Thank you for leaving us this review. We appreciate any and all feedback, as it helps us continue to grow and improve as a dealership. I’ll be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. All the best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 24, 2019

Dealership Rating
Employee Rating

Very professional CustomerCare Came to Master GMC for transmission issues. Brad was very professional and very helpful in the process. Would definitely recommend seeing him if you e More

by LEEBRANDONM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2019

Master Buick GMC responded

Thank you for sharing your feedback with us. Brad and our service team will be thrilled to know you were fully satisfied with your service experience. We appreciate your business and we look forward to assisting you with any future needs. Thank you. Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 23, 2019

Dealership Rating

Excellent customer service I had an issue with my tires The team member in the service Center really made me feel at ease and took care of the issues.I can't remember his name but he was extremely concerned More

by WILMAHOWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2019

Master Buick GMC responded

Thank you, Wilma! Our service center works hard to provide a five-star service experience to each guest and it means so much to hear we are reaching that goal. We look forward to continuing to provide excellent service for you and your vehicle for years to come. Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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