Bruce Hanson
Bruce Hanson at Flood Mazda
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Bruce Hanson | Page 11

Service Advisor

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

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4.8
175 Reviews

I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.

Dealership Experience

19 yrs, 6 mos

Industry Experience

41 yrs, 6 mos

Specialties & Trainings

Master Certified Mazda Technician with over 40 years of First Hand Experience

4.8

175 Reviews

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175 Reviews of Bruce Hanson

December 01, 2022

Dealership Rating
Employee Rating

Was disappointed with my 1st visit/oil change. 2 1/2 hour wait. No courtesy vehicles available and they didn't even wash or vac my car. Only after my prompting was the car washed and vacuumed minim More

by CBMCMANUS32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Furtardo, William Albro , Alyssa Johnson

Dec 01, 2022

Flood Mazda responded

Hello CMBMCMANUS324, Please allow me to introduce myself. My name is Russell Cunha and I am the general manager of Flood Mazda. I have read your recent review and I’m sorry your experience with Flood Mazda for your first oil change was anything less than exceptional. We pride ourselves and being able to give all of our customers an exceptional experience whether it’s in sales or in servicing your vehicle. Please feel free to reach out to me at our rcunha@floodauto.com or 401-284-4700 I would like the opportunity to make your past experience a better experience for the future. Thank you, Russell M Cunha.

November 25, 2022

Dealership Rating
Employee Rating

They go above and beyond to make sure you get hood service, keep you updated frequently, very customer service oriented. More

by debpisano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2022

Flood Mazda responded

We love our service team here at Flood Mazda. Thank you so much for recognizing them. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

November 04, 2022

Dealership Rating
Employee Rating

I was very lucky they were able to squeeze me in when my engine light came on! Great service! More

by Groovystella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, Lauren Bush, William Albro , Alyssa Johnson, Mary

Dec 08, 2022

Flood Mazda responded

Thank you for the review!!!! All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

November 02, 2022

Dealership Rating
Employee Rating

The service department is always on top of it ! I don’t usually wait to long for the maintenance to be performed on my vehicle. I appreciate the video at the end and the text to let me know it’s do More

by TDCIDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Alyssa Johnson

Dec 08, 2022

Flood Mazda responded

YES!!!!! Thank you so much. We love our service team here at Flood Mazda!!!! All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 24, 2022

Dealership Rating
Employee Rating

Great service and quick turnaround for my Mazda CX-9. Staff was very professional and courteous. More

by DCARTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Alyssa Johnson

Dec 08, 2022

Flood Mazda responded

Thank you for the positive review!!!! All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

October 21, 2022

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Employee Rating

They have a incredible service. They keep a professional Schedule. They are also willing to help you out. More

by Banner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, William Albro , Alyssa Johnson

Dec 08, 2022

Flood Mazda responded

Our Service Team here at Flood Mazda is the Best!!!! Thank you for recognizing them and all of their hard work. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

September 18, 2022

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Employee Rating

The Dealership is immaculate and the waiting area is really comfortable. They completed the job within the estimated timeframe. All of the staff are very welcoming and friendly and explain what they're More

by CAROUTH4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 29, 2022

Dealership Rating
Employee Rating

Rich Morra is a wonderful matchmaker. He introduced me to my new love, my Mazda CX-5 Turbo Signature. More

by RAKSGEO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha, Cody Harvey , Richard Morra

August 10, 2022

Dealership Rating
Employee Rating

Always reliable and trustworthy! No matter what the problem is Flood Mazda always comes through with honesty, friendliness and competent/ professional/ top notch work!! They give you More

by KARENASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary - Service Advisor

August 03, 2022

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Employee Rating

All aspects of purchasing the car were made easy by the sales team. There was enough in stock cars to enable us to buy one that fully pleased us. More

by wenglisbe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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