Bruce Hanson
Bruce Hanson at Flood Mazda

Bruce Hanson | Page 11

Service Advisor

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

Contact Me
4.8
316 Reviews

I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.

Dealership Experience

21 yrs, 4 mos

Industry Experience

43 yrs, 4 mos

Specialties & Trainings

Master Certified Mazda Technician with over 40 years of First Hand Experience

4.8

316 Reviews

Write a Review

316 Reviews of Bruce Hanson

December 09, 2024

Dealership Rating
Employee Rating

Flood Mazda has been our go to service center. They always educate us on that needs to be done and never try to upsell us. We recommend flood to everyone More

by nancy.dawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, Anthony Marshall , William Albro, Mike Thibeault

December 06, 2024

Dealership Rating
Employee Rating

The service staff at Flood Mazda is terrific. They are patient, explain everything thoroughly and tell you your options. More

by COREY.FYKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, Anthony Marshall , William Albro, Mike Thibeault

December 04, 2024

Dealership Rating
Employee Rating

Flood Mazda is absolutely wonderful to deal with - both sales and service. The personnel are friendly, personable and efficient. More

by ROBERTGREENBERG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha, Steve Furtardo, Anthony Marshall , William Albro, Mike Thibeault

Dec 13, 2024

Flood Mazda responded

Good Morning Robert, Thank you very much for your positive feedback! customer satisfaction is our top priority, which is why we strive to be transparent and professional in our work. We are delighted that you were satisfied with your experience. Here at Flood Mazda, we like to treat our customers like family. Happy Holidays! Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

November 26, 2024

Dealership Rating
Employee Rating

Friendly and professional service. The car was finished in time and returned clean. I would return for sure next time. More

by DONALDSSCHNEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, Anthony Marshall , William Albro, Mike Thibeault

Dec 02, 2024

Flood Mazda responded

Dear Donald, Thank you for taking time to review our dealership! We appreciate your business and we value our customers. We are happy that the service department provided you with great service. Our goal is 100% customer satisfactions. We look forward to seeing you again at your next appointment. Happy Holidays! Sincerely, Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodau

November 25, 2024

Dealership Rating
Employee Rating

Friendly staff. Not an overly crowded dealership which is great! Pleasant experiences with both service and sales departments. More

by LISABELSANTIAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Cary

Dec 02, 2024

Flood Mazda responded

Dear Lisa, Thank you so much for the kind words. Here at Flood Mazda, customer satisfaction is our top priority, which is why we strive to be transparent and professional in our work. Our team is always ready to help whether its selling or servicing a car. We look forward to seeing you at your next appointment. Happy Holidays! Sincerely, Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodau

November 19, 2024

Dealership Rating
Employee Rating

I had trouble starting my car so I called Mazda service . I was connected to Bruce and he suggested it may be the battery because the car had not been run lately. I brought the car into service and they did More

by Ebates1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Flood Mazda responded

Good Morning, Thank you for the positive feedback! We are delighted that you are satisfied with the repair of your vehicle. Customer satisfaction is our top priority and we are here for you every step of the way. We look forward to seeing you at your next appointment. Happy Holidays! Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

November 18, 2024

Dealership Rating
Employee Rating

Bruce is a subject matter expert in his field. Bruce always explains to me what service will be completed on my car and when I can pick it up. Over the this past summer I needed to have some work More

by PMPETRARCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

Nov 21, 2024

Flood Mazda responded

Good Morning, Thank you for the kind words and taking time to leave this positive review! I am happy to hear that Bruce provided you with first class customer service. Your satisfaction is our top priority here at Flood Mazda. We look forward to seeing you at your next appointment. Happy Holidays! Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

November 16, 2024

Dealership Rating
Employee Rating

Service Dept is always on time and courteous. They call with estimates before work begins. More

by Jngiard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Flood Mazda responded

Good Morning, Thank you for the positive feedback! We are delighted that you are satisfied with the repair of your vehicle. Customer satisfaction is our top priority and we are here for you every step of the way. We look forward to seeing you at your next appointment. Happy Holidays! Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

November 15, 2024

Dealership Rating
Employee Rating

Very good at keeping in touch and letting us know exactly what is going on with my Mazda cx30 More

by JUDYCONNELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo, Anthony Marshall , William Albro, Mike Thibeault

Nov 21, 2024

Flood Mazda responded

Dear Judy, Thank you for leaving us a 5-Star review! Customer satisfaction is our top priority at Flood Mazda. Our service team is always ready to help our customers. Thank you for choosing Flood Mazda for your automotive needs. Happy Holidays! Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

November 14, 2024

Dealership Rating
Employee Rating

Speedy check in and service. Vehicle wash after service is a great perk. Great customer waiting area also. More

by kevmo52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Thibeault

Nov 15, 2024

Flood Mazda responded

Good Morning, Thank you for your positive feedback! We are delighted that you are satisfeid with the service department at our dealerslhip. Customer satisfaction is our top priority. We look forward to seeing you at your next appointment. Kathie Babbitt Customer Relations Specialist p. 401.284.4700 e. kathiebabbitt@floodauto.com www.floodmazda.com "Come Experience The Flood Way"

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