C.J. Overman | Page 10

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we fell short here. We appreciate your business and your review, and we believe that this issue should have been resolved by now. Please let us know if we can be of any further assistance!

Ken Ganley Ford Parma responded

Hi Rose, We sent an email on 10/5 to the email address that you provided and we also responded privately to this review on 10/5. But we never heard back from you. The email context is below: I am reaching out to you regarding the review that you left about Ganley Ford. I do have copies of the service inspection that was done to your vehicle prior to purchase and I've looked over the records from your service visit as well. Our records show that you brought in your vehicle on September 16 with a complaint that your vehicle was pulling from a possible off alignment and/or issue with the tires. We provided an alignment and suggested new tires. I do not see any notes regarding any issues with the brake pads or a purchase of brake pads, so was that done somewhere else? According to the vehicle service inspection that was performed on September 1, the brakes on your vehicle had ratings of 6-8, and we do not recommend needing replacements at those numbers. So if you could please give me more information regarding the brake pads, I can then further look into possible resolutions. I would love to be able to provide you with overall satisfaction from Ganley Ford! Thanks! Ganley Ford Customer Relations Manager

Ken Ganley Ford Parma responded

It's great to hear that C.J. and Dan were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ganley Ford West, we hope you're enjoying your new vehicle!

Ken Ganley Ford Parma responded

Thank you, David, it's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Ken Ganley Ford Parma responded

Thank you so much, Gloria, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford West!

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Ken Ganley Ford Parma responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with C.J. here at Ganley Ford West.

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that you weren't fully satisfied with your service visit. We will share your comments with our team, and we would be glad to address your concerns in more detail if you wouldn't mind reaching out to us. We hope you will give us the chance to do better next time!

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience working with C.J. and Dan, and it was a pleasure having you at the dealership. We appreciate your review!