Carlos Silvera | Page 11

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your glowing review! I truly appreciate your support and I am thrilled to hear that you've had such positive experiences with our sales and service staff at Colonial West Chevrolet of Fitchburg over the years. Your recommendation means a lot to us! I look forward to continuing to serve you and your vehicle needs in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you, Tricia, for sharing your positive experience at Colonial West Chevrolet of Fitchburg! I am thrilled to hear that Ivan provided you with excellent service during the financing of your leased vehicle. Ivan will be delighted to assist you with trading your used vehicle for a new lease in the future. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you, Denise, for the glowing review of Colonial West Chevrolet of Fitchburg! We are thrilled to hear about your positive experience with Vinny, Carlos, and our team. We take pride in providing professional and courteous service to all our customers. We appreciate your recommendation and look forward to assisting you in the future. Thank you for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for your kind words, Sean! I appreciate your loyalty and I am thrilled to hear about your positive experience with our team members, John and Carlos. I look forward to assisting you with all your future car needs. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg for the third time! I appreciate your loyalty and I am thrilled to hear that our staff consistently provides top-notch service. I look forward to assisting you with your next vehicle purchase. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive review, Carolyn! I am thrilled to hear about your wonderful experience with Alex at Colonial West Chevrolet of Fitchburg. I truly appreciate your kind words and I am so glad you were satisfied with your purchase. Please feel free to reach out to us if you have any more questions or requests in the future. I look forward to assisting you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you, Christie, for sharing your positive experience with Tania and Rob at Colonial West Chevrolet of Fitchburg. We are delighted to hear that they provided exceptional service during your visit, even accommodating your strict timeline and helping with your 7-month-old. We appreciate your feedback and look forward to welcoming you back in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you, Kevin, for choosing Colonial West Chevrolet of Fitchburg again! I appreciate your loyalty and I am thrilled to hear about your positive experience with us. Looking forward to welcoming you back for your next vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for the kind words! I am thrilled to hear about your positive experience with Colonial West Chevrolet of Fitchburg. I take pride in providing knowledgeable and friendly service to all our customers. I truly appreciate your recommendation and look forward to assisting you, your friends, and family in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your feedback, Wally. We appreciate your kind words about our sales staff and customer service. We're disappointed to hear about the issue with the vehicle detailing. We strive for excellence in all aspects of our service and will address this matter internally. Please feel free to contact me directly so we can work towards a resolution together. Thank you for bringing this to my attention. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713