Chris Bank | Page 3

Great service. They had to tow it back for a fuel recall issue. Didnt charge me for the tow or the issue. Fixed it fast. Camry running amazing. I will be back. issue. Didnt charge me for the tow or the issue. Fixed it fast. Camry running amazing. I will be back. More

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Very nice place with friendly staff. Cool arcades games to play while waiting for car to be repaired. Had a fuel pump replaced. Car died as I was heading home. They towed me back no charge, no questions as to play while waiting for car to be repaired. Had a fuel pump replaced. Car died as I was heading home. They towed me back no charge, no questions asked and found out sending unit also needed repair. Fixed in a timely manner and runs great now. I will be back. More

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So my car was having trouble holding antifreeze and Chris Bank went up and beyond and help me figure it out even though I needed a new engine he was their helping me find the best one gave me great service w Bank went up and beyond and help me figure it out even though I needed a new engine he was their helping me find the best one gave me great service with a smile thank you Chris and the mechanic that came in on his day off to put the engine in to get me back on the road as quick as possible thank you toyota. More

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Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great. now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great. More

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Maintenance department passed a vehicle as good and road worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is gross worthy with significant cracks and dents on the insides of the rims. Maintenance either falsifies records that they completed inspections or is grossly incompetent. Dealership does not stand by their work if you do not have someone else check their work and find their mistakes within 24 hours. More

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Salesman Chris was helpful and courteous. Finance person was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pu was great to work with. After driving a few miles we noticed the vehicle was pulling and got a front end alignment, no problem there but when they pulled the wheels off to balance them they discovered both front rims were cracked and dented on the inside. Both unsafe to drive. If the dealership would have conducted an inspection like they said, they would have seen them. Dealer refused to correct issue or even work with us to help us get replacement wheels. I understand buyer beware and hope any person who reads this will beware and not trust this dealership. As I told them we only buy cars from dealers because they should stand by their vehicles. I was wrong, they do not stand by their vehicles and say they do inspections on their cars when the do not find and fix major safety issues. More

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I have had nothing but good experiences from the start of buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done. buying my new Toyota Corolla to the Toyota Care Plan and all maintenance that I have done. More

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Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa's Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck's driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa's service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa's sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa's contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa's who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa's and the actual contracted company for a much lesser compensation to which they refused. Pappa's refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa's did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa's called them with an offer to cover half the wheel cost. What a joke! More

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Service Car was not purchased at this dealership, but i have alway been welcomed.i would recommend this Dealership, it is always clean and comfortable, and Car was not purchased at this dealership, but i have alway been welcomed.i would recommend this Dealership, it is always clean and comfortable, and welcoming by everyone there. More

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Great service Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not t Pappas Toyota has always provided great friendly service. My family has been a loyal customer for over 15 years in both sales and service. Would not take our cars anywhere else for service. More

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