Dan Hoyland
Dan Hoyland at Martin Chevrolet

Dan Hoyland | Page 4

Vice President

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.7
144 Reviews
4.7

144 Reviews

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144 Reviews of Dan Hoyland

December 18, 2023

Dealership Rating
Employee Rating

Martin Chevy is by far the best dealership i have ever purchased a vehicle from. Their service, sales and finance departments all get a five star rating. More

by pete40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2023

Martin Chevrolet responded

We're absolutely thrilled that you've chosen a shiny new car from Martin Chevrolet! We just wanted to reach out and express our heartfelt thanks. We truly hope you're loving every second behind the wheel and that your new ride brings you endless joy on the road. Here's to countless happy adventures in your awesome new vehicle! - Martin Chevrolet

December 16, 2023

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Martin Chevrolet in Crystal Lake, Illinois has the best people hands down. Jack Lazzara is our salesman who is young and very personable. James Dunn has helped us with from the financing side on multiple v More

by Chad Spark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phil Canty, Ed Mouton, James Dunn, Jack Lazzara , Blake Hill, Paul Baumgartner

Dec 22, 2023

Martin Chevrolet responded

Chad, We're absolutely thrilled you keep coming back to us for both sales and service – it truly means the world to us. Your kind words just made our day! I'll be sure to pass along your lovely feedback to the whole crew; they'll be so excited to hear about it. Thanks a million for taking the time to write another fantastic review. We're eagerly looking forward to your next visit. Until then, take care and best wishes to you and your family! - Martin Chevrolet

December 15, 2023

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I was lied to from begining they sold me a vehicle that started on fire with my family in it and I was lied to saying that the problem was fixed they put me and my whole family in danger and I had another More

by chuy1620
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 18, 2023

Martin Chevrolet responded

We regret to hear that your recent experience with your vehicle and our service has not met your expectations. We would like to address the concerns you've raised to help clarify the situation. Upon the first instance when your vehicle had an issue with a gasket that had rolled, our team addressed and rectified the matter promptly and without any charge to you, ensuring that everything was functioning as it should. Subsequently, when you revisited our service center with a new concern, our technician conducted a thorough inspection and identified a separate issue that was unrelated to the previous gasket problem. We communicated the details of this new issue to you and provided our professional recommendation for repair. However, we understand that you requested Martin Chevrolet to cover the cost of the new repairs, suggesting that it was related to the initial service. We take pride in our integrity and the quality of our work, and we aim to provide accurate information to our customers. As such, it was explained that the new issue was distinct and separate from the previous one and, thus, could not be covered under the same terms. We would like to emphasize that while we empathize with your frustration and are keen to find a solution that is satisfactory, our business does not accept threats or attempts to coerce us into providing services. We believe in resolving matters through respectful dialogue and fair practice, not bullying or blackmailing as you clearly stated you would do to get your way in our meeting with you. Our commitment to our customers is to serve with honesty and excellence, and we extend our ongoing support to resolve this issue in a manner that is equitable for both parties involved. If you wish to discuss this further or explore the options available to you, please feel free to contact us directly at our service department. We value your patronage and hope to reach a positive outcome. - Martin Chevrolet

Dec 20, 2023

chuy1620 responded

Well I was lied to from the begining I don't it's fair how u guys are handle it how else did u expect me to come in your office when I have a truck that doesn't run and I am stuck with the payment for few years u think I would come in hug every one after Jose called me tells .e bring me my truck the loaner basically not caring about my situation yeah u guys got ur money already so why care about the customer right u tell me how was i suppossed to be happy when i got sold a truck with a bad engine not fair all i wanted just help but never got it inmean i dont understand how u expect a customer tobe happy thta way but i tried but u wont help

October 17, 2023

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They have fantastic service they also have fantastic people upfront to work with, and all the people that I met. There were all very nice people. More

by Mgaynor
Service Price Transparency
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Recommend Dealer
Yes
Oct 19, 2023

Martin Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

October 14, 2023

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I urchins car here new and have ALWAYS had great service. This dealership and repair has my business for life More

by clreuter61
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Phil Canty, Duane Hill, Ralph Stalesky, James Dunn, OC Cardoso, Alex Krasner , Colin Bennett, Aaron Grassel, Blake Hill

Oct 19, 2023

Martin Chevrolet responded

Thank you so much for your positive comments about Martin Chevrolet! Feel free to reach out to us if you need anything at all. Have a wonderful day! - Martin Chevrolet

August 12, 2023

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They are very professional. No pressure, very courteous. My needs were their number one priority. I have worked with them in the past and will again. I am very happy with the More

by mike@welch-auctions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2023

Martin Chevrolet responded

Mike, Thank you for this wonderful review and high star rating. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

August 05, 2023

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They were very helpful and nice. I believe I got a great deal on my car. I am pretty sure all of my family and friends will be buying their cars from Martin Chevrolet. More

by danimal0531
Recommend Dealer
Yes
Aug 17, 2023

Martin Chevrolet responded

We appreciate your positive feedback and recommendations!. We constantly aim to deliver superior service to all of our guests, and we're delighted to know that you had a wonderful experience at Martin Chevrolet! - Martin Chevrolet

July 14, 2023

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Service department is spotless, I was acknowledged immediately and they were friendly and explained everything. Highly recommend Martin Chevrolet for car buying and service. Bought my Mom and son cars More

by JT2023
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

Jul 24, 2023

Martin Chevrolet responded

Thank you so much for your positive comments about Martin Chevrolet! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Martin Chevrolet

May 13, 2023

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Employee Rating

Wow! What an incredible experience. It took almost three years, but it was worth the wait. We worked with Corvette Specialist, Ed Mouton, from start to More

by FDRACER
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ed Mouton, James Dunn , Paul Baumgartner

Jun 05, 2023

Martin Chevrolet responded

Scott & Charity, Thank you immensely for your considerate review! We truly value the time and additional effort you've taken to share your feedback. We firmly believe that it's essential for our customers to hear directly from fellow customers about their wonderful experiences. Our goal is to make sure everyone who visits us will gladly recommend us to their friends and family, and we're thrilled to know you concur! From all your friends at Martin Chevrolet, enjoy your new Corvette! - Martin Chevrolet

April 30, 2023

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Martin Chevrolet makes dreams come true! As a boy growing up near Flint, Michigan, I wished one day I’d have my own corvette. That happy day is now here with delivery of my 2023 70th Anniver More

by Trowden427
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
May 10, 2023

Martin Chevrolet responded

On behalf of the Martin Chevrolet team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others, and we look forward to servicing your new Corvette in the future. Enjoy your beautiful new Corvette! - Martin Chevrolet

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