Dino De Luca | Page 2

Buying my used BMW from Certified Benz and Beemer was an absolute delight, thanks in large part to sales specialist Andy. From the moment I stepped onto the lot, Andy's professionalism and expertise shone t absolute delight, thanks in large part to sales specialist Andy. From the moment I stepped onto the lot, Andy's professionalism and expertise shone through. He listened attentively to my needs and preferences, guiding me towards the perfect BMW for me. His knowledge of the vehicles was impressive, and he was able to answer all of my questions with ease. Andy made the entire purchasing process smooth and stress-free, and I couldn't be happier with my new car. If you're in the market for a high-quality used vehicle, I highly recommend Certified Benz and Beemer, and be sure to ask for Andy! Sincerely- James Mancino More

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I have a good story for you here. Continue reading if you want to be amused! I suspect the owner of the dealership or a representative will have a great reply to my review here of w Continue reading if you want to be amused! I suspect the owner of the dealership or a representative will have a great reply to my review here of why it’s all my fault, but here goes anyway. Bought a 2015 Jaguar F-Type R. Beautiful car on the outside. Had lemonsquad.com come out and inspect car; they gave me a 45-page report on the car with all green lights. (Lesson #1: A pre-inspection service is necessary, but not sufficient.) There were some EVAP codes on the car for a small leak in emissions, but otherwise completely healthy, according to lemonsquad (these guys are a necessary evil, but don’t rely on their report alone). I did some research on the EVAP leak, prepared myself for a $2k fix to pass emissions in California due to their strict codes. (Lesson #2: If there are scanner codes found, avoid the car like the plague! The salesperson texted me: “What the Lemon Squad guy told me is that these are small emissions issues, but the car has passed AZ emissions testing. I will see if we can clear them here.”) I bought the car for $38k and scheduled a flight down to CBB to drive back to California with my 11-year old son, because I thought it’d be a great road trip for us. When I got there, the pickup was a bit ominous. No one would make eye contact with me. The salesperson took me very quickly to the finance department, where they offered me an extended warranty. I declined because I want to get my own extended warranty with my local Jaguar dealer. (Lesson #2: get extended warranty from local Jaguar dealer before buying car.) I signed the contract. I go back to the salesperson, who is nowhere to be found, and none of the nearby salespeople even notice that I’m wandering the office looking for him. Like I said, plausibly-deniably ominous. I interrupt a few guys chatting nearby to go find the salesperson so that I can get the green light to go. Quickest car sale I’ve ever experienced. I drive away and start on my trek home. The contract has a 15-day, 500 mile guarantee (Arizona law). After about 600 miles, the check engine light comes on. Solid amber light, which Jaguar user guide says could be as simple as a loose gas cap; safe to drive but bring to repair shop asap to have them read codes from onboard computer. Totally inline with the research I did on the EVAP leak, which says the fix can be just to replace the gas cap for $10. I pull over at the next exit, check the gas cap (it’s fine; I open it up and re-close it so it clicks 3 times, like instructions say), and check underneath the hood (everything is in order; no gas smells, no smoke, no liquids in wrong places). I drive it gingerly, cautiously watching the temperature gauge because I’m in the middle of nowhere. Shortly thereafter, the temperature gauge spikes, the display shows “engine is overheating”. Within 30 seconds, I’m pulled over on the side of Interstate 5 with engine off in the middle of nowhere with my 11 year-old son. I call 9-1-1, and request CHP assistance. I call roadside assistance. For about 30 mins, my son and I wait on the side of the highway for the CHP officer to arrive. Thank goodness he does arrive, and he parks behind us with his lights on. Roadside assistance still reports they’re trying to match me with a tow truck. After 90 mins, the roadside assistance is still giving the same message: no tow trucks available. CHP officer calls nearby county to have a tow truck dispatched. It takes another hour to arrive. They say there are no nearby repair shops; they have to tow me an additional 60 miles to the nearest repair shop. At $300/hr for 4 hours of work, I get a bill for a tow bill ~$1300. Thankfully the roadside assistance reimburses me fully, even though their contract obligates them only to 50-miles max towing distance. Repair shop says hose to expansion coolant tank blew, spraying coolant everywhere under the hood (temperature spike makes sense now). Head gasket set … More

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Andy went above and beyond the entire process. No matter the request he was willing to do it. I was an out of state buyer and Andy treated me like family and made sure that the vehicle was deliver No matter the request he was willing to do it. I was an out of state buyer and Andy treated me like family and made sure that the vehicle was delivered to my satisfaction. You meet so many people who are in this industry is in it for the wrong reasons. Andy is a top notch guy and I would buy from him again. More

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The dealership has amazing vehicles . ... but unfortunately, that is where my positive experience ended. I found a vehicle that I loved online.....and it was just as nice in person. I got ... but unfortunately, that is where my positive experience ended. I found a vehicle that I loved online.....and it was just as nice in person. I got pre-approved and came in ready to roll. Fast forward through the initial purchase (which I made because I liked the vehicle more than I disliked their customer service.) and less than 90 days later, I have a mechanical issue arise. I had a short term warranty on the vehicle so I had it brought in immediately. Initially they told me my issue wasn't covered under the warranty but said they would look into it further to confirm. Two weeks later I hadn't heard anything, so I reached out. The mechanic working on my vehicle was out so no one had answers for me. This was majorly confusing because I was told by them later that no work had been done on my vehicle for the first 3 months of it being in their possession. Yes, it took them 3 MONTHS to do any work on my vehicle. You heard right. After the initial diagnostic, nothing was done. During those 3 months, I was calling and emailing and receiving little to no information. Just a lot of "call back later" and "we'll get back to you on that". My wife even drove in and was told that she could not get info because the mechanic was out and they didn't know what was happening. What initiated them to do any work and have the New Service Manager contact me was that I sent a letter to the owner explaining the situation. I would message and call at least once a week and rarely get a response. Had the repairs not been upwards of 4k, I wouldn't have even bothered. But I wanted the warranty, that I paid for, to cover what it could. After speaking to the "New" Service Manager, he assured me that they would get on it and apologized for the mix up. He was new to the position there and was not aware of my situation. A week later, to his and my surprise, no one had done anything (not sure if someone took responsibility for how that happened). After Dale gets the ball rolling, they had to replace the same part twice ..... so even after that, I still don't have my family vehicle and it is now holiday season. Finally, I get the call that my vehicle is ready. I am excited to have my car back so I make the 45 minute drive (again) to them to pick it up. I leave the lot in my car and can tell immediately that my vehicle is not right. I take it back and they tell me that the part that they fixed is not working ..... AGAIN!! But, this time, they find out that something else is causing the failure. For the first time, they offer a dealer loaner. Mainly because another complaint of mine was that I spent the holidays without my family car so I had to do a "multicar shuffle" to get my kids around. It was aggravating. All I got from them was another apology and a discount on the price of the part (that was NOT a warranty item). Let's not talk about the loaner vehicle that was given to me with 3 month old expired tags. Just a nightmare, so far. I know that they have new people in there to right the ship......but there is no way that dealership should be run that way. That is awful service from a service department. I will add that the limited interactions that i have had with Jack and Dino has been pleasant and professional. Dale (the new manager) has also been very apologetic and helpful ..... but I don't think I should have to go to the top before someone takes care of something simple like this?? Maybe I am wrong. This experience has been frustrating, to say the least. My vehicle has been in their service department longer than it has been in my possession. And this dealership comes highly recommended by family and friends. Even they are shocked about this situation. Maybe this was just a one time thing ..... 5 stars for the dealership and the vehicles on the lot. One star for the service and finance department. That's just my honest opinion based on my experience. More

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Please Read… Andy deserves the “Salesman of the Year Award”. I was highly impressed by his personalized video upon first contact. No one has ever taken the initiative to do this for me in the past. I re Award”. I was highly impressed by his personalized video upon first contact. No one has ever taken the initiative to do this for me in the past. I really enjoyed the fact that he created a marriage between me and the car immediately. His follow-up was exactly as he stated it would be. I will say this: my first time buying an online vehicle and out of state, Andy and his “Dream Team” (Sara, Adam and Maggie) made this the most Pleasurable Car Buying Experience that I have ever had. If and when I decide to purchase another vehicle, I will contact CBB again! Thank you Andy….I see why you’re Dino’s # 1 guy. I wish you well and look forward to doing business with you again! Lastly, thank you for the pre-shipping video…Excellent Job!!! 👍🏾 More

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I flew in for 4 hours to see a Mercedes and got red carpet pickup service at the airport Then upon seeing the car it was even better than their web pictures showed and every vehicle in the showroom w carpet pickup service at the airport Then upon seeing the car it was even better than their web pictures showed and every vehicle in the showroom was pristine! Their facility was so impressive.! They gave me a great deal on a great car and made the warranty package attractive so I couldn’t say no! I am so happy with them, the car and all the treatment I got from everyone I dealt from Que my sales Rep, Dennis the Sales Mgr, and Dino the General manager and Sara from the Admin team. If you see ca r there it will be worth your trip. Mine is on its way to Boston. More

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Sold me an $80,000 car with bad brakes. Make sure to get whatever you’re looking at inspected by an independent mechanic before buying from these guys. Told the GM and head mechanic my b Make sure to get whatever you’re looking at inspected by an independent mechanic before buying from these guys. Told the GM and head mechanic my breaks were squealing non stop since purchase and they looked at it and insured me that I don’t understand high performance breaks and that all I need to do is bed the breaks in and that they will be fine. Well I did this and the problem only got worse. I went against my mechanics recommendation of getting new pads and rotors within the first 30 days of purchase and listened to these guys. Guess what, not even 60 days into the purchase of the vehicle and I already have to pay $3,500 in just the hardware not included instal after these “professionals” deceived me. Cheap and not trustworthy individuals. Do your diligence before buying from these guys. Do not recommend doing business w manipulators or liars. More

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My family has bought our last 6 cars from Dinos team,,and wont go anywhere else.This is a Safe place to buy from-period.Glad we always buy the service contracts,,wow,,saved myself a fortune in repairs.---Mik wont go anywhere else.This is a Safe place to buy from-period.Glad we always buy the service contracts,,wow,,saved myself a fortune in repairs.---Mike Abrams More

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Danny Quintana, Adam, Jack, Sara and Steve all did such an outstanding job of not only making this buying experience one of the best purchasing experiences of my life, but these gentlemen and lady truly ma an outstanding job of not only making this buying experience one of the best purchasing experiences of my life, but these gentlemen and lady truly made me feel welcome and appreciated as a customer. I would recommend anyone with in need of an automobile to purchase from CBB. A true set of professionals well assembled to take care of customers. I applaud you all as a team👍👏 More

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Worked on a deal for an entire day with this store. Told them I did not want to run my credit unless we were ready to buy. We decided we were ready to buy on Friday at 11am. Filled out my credit app a Told them I did not want to run my credit unless we were ready to buy. We decided we were ready to buy on Friday at 11am. Filled out my credit app at 1:30pm (12:30pm in Phoenix) they ran my credit and acknowledged it was received. Started getting emails that my credit file had been accessed immediately. I had not heard anything by 4pm, 5pm now 6pm so I started texting them to see what the terms would be. Finally had to call them and found out they sold the car out from under me while they were working my deal. We had made arrangements to fly to Phoenix next day to pick it up.... Didn't even bother to call or text to tell us, I had to call and text to find out what was going on after hours went by without hearing anything. Ended up buying one the next day anyway in Phoenix from somewhere else. I reached out to them at 6:45pm and they worked with me every step of the way, on the phone and through text until late in the evening the same day that Benz and Beemer left me high and dry! Management called me after I left a review, I called them back but haven't heard back since. More

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