Dirk Steffen
Dirk Steffen at BMW of Westlake

Dirk Steffen | Page 5

BMW Genius

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

5.0
244 Reviews
5.0

244 Reviews

Write a Review

Dealership Experience

14 yrs, 1 mo

Specialties & Trainings

BMW Product Genius

244 Reviews of Dirk Steffen

February 23, 2023

Dealership Rating
Employee Rating

Jerry was very helpful and quick to communicate. He did not bombard either me either and respected the time it takes to make a decision. More

by ASLACK0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jerry Mancini

Feb 23, 2023

BMW of Westlake responded

Thanks for the great review about Jerry!

January 06, 2023

Dealership Rating
Employee Rating

We drove about 300 miles to pick up a pre-owned X5 at BMW of Westlake. It was the color and the options we wanted. Our experience exceeded our expectations. Nez Faraj (great personality) Dirk Steffan an More

by Chris
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon, Nez Faraj

Jan 06, 2023

BMW of Westlake responded

Thanks for the amazing review about the team, enjoy your X5!

November 28, 2022

Dealership Rating
Employee Rating

The client advisor was efficient, helpful and knowledgeable. She kept me informed of the status of my order. The product genius were friendly and helpful in selecting all the apps and set-up in More

by RUDY
Recommend Dealer
Yes
Nov 28, 2022

BMW of Westlake responded

Thanks for all the positive feedback!

September 27, 2022

Dealership Rating
Employee Rating

The team was very friendly and professional, made for a great experience. I would highly recommend for anyone searching for a new car. More

by mmricci5
Recommend Dealer
Yes

Other Employees Tagged: Kelly Cavanagh

Sep 27, 2022

BMW of Westlake responded

Thanks for the great review!

August 29, 2022

Dealership Rating
Employee Rating

What a great cat buying experience! Jimmy is very thorough and helpful. Love my new X3. Thanks for the best car buying experience. More

by Hankey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Jimmy Laumer

Aug 29, 2022

BMW of Westlake responded

Thanks for the positive feedback about Jimmy, enjoy your new X3!

July 27, 2022

Dealership Rating
Employee Rating

Ken was super nice and helpful. He made sure I got the car that I wanted. I highly recommend! Dirk explained how my car works really well. He has lots of patience! More

by Laura216
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Delk

Jul 27, 2022

BMW of Westlake responded

Thanks for the great review about Ken, Dirk and BMW of Westlake!

July 10, 2022

Dealership Rating
Employee Rating

I have dealt with this dealership since 2005 and have had nothing but beyond fantastic service. Nez and Dirk as well as Mike in finance once again hit it out of the park with their personalized care. More

by suecookern
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Nez Faraj

Jul 10, 2022

BMW of Westlake responded

We appreciate your positive feedback about the team and your loyalty!

June 21, 2022

Dealership Rating
Employee Rating

Excellent service. Made things very easy. Very good explanation of my new car's features and options. More

by JTH18500
Recommend Dealer
Yes

Other Employees Tagged: Jared Jeschelnig, Nez Faraj

Jun 21, 2022

BMW of Westlake responded

Thanks for the awesome feedback, enjoy your new car!

May 29, 2022

Dealership Rating
Employee Rating

It was an easy process. Dirk was great to deal with . We really enjoy the car. More

by lee36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon

May 31, 2022

BMW of Westlake responded

Thanks for the awesome review!

April 20, 2022

Dealership Rating
Employee Rating

I just got my dream car (2022 BMW X3M40I) and BMW of Westlake and Ken Delk made it happen! This is the 3rd car I have gotten from this team and each time they have made the experince painless and fun. I More

by suebreiding8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2022

BMW of Westlake responded

Thanks for the awesome review about Ken and BMW of Westlake! We appreciate your loyalty, enjoy your new BMW!

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