Dirk Steffen | Page 4

Corey is a service advisor who goes well beyond his means to assist his clients with exemplary service. He is the best I've had in my 50 years of owning vehicles. to assist his clients with exemplary service. He is the best I've had in my 50 years of owning vehicles. More

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The entire staff at BMW was friendly, attentive, and very professional in every aspect. Nez Faraj took his time answering all of my questions and making sure the experience met all of my expectations and mor professional in every aspect. Nez Faraj took his time answering all of my questions and making sure the experience met all of my expectations and more. Dirk Steffen's demonstration of the features inside my new vehicle was simply impressive. Their level of knowledge, expertise, and quality of customer service was outstanding going above and beyond anything I ever experienced before. Thank you so much BMW of Westlake! More

by AMY54 Verified Customer Verified Customer

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Disappointed to find out AFTER THE DEAL WAS DONE that there was just 1 key for this car, and we are responsible for purchasing another. there was just 1 key for this car, and we are responsible for purchasing another. More

by Waterk9s Verified Customer Verified Customer

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Adam was responsible for making 2 first time Bmw owners happy with each of their brand new 2023 vehicles happy with each of their brand new 2023 vehicles More

by SADANIELS Verified Customer Verified Customer

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We brought are car in for service and we were promised a one day turn around and it was one day turn around and it was More

by SADANIELS Verified Customer Verified Customer

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Ken Delk and Dirk were awesome. They made the new car buying experience a breeze. They made the new car buying experience a breeze. More

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John Caruso and the Westlake team were professional and efficient in our dealings. I'm a first time BMW driver and they made the transition easy. efficient in our dealings. I'm a first time BMW driver and they made the transition easy. More

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We had a great experience with this dealership the complete process perfect. John was very helpful and easy to work with. complete process perfect. John was very helpful and easy to work with. More

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Jerry was very helpful and quick to communicate. He did not bombard either me either and respected the time it takes to make a decision. He did not bombard either me either and respected the time it takes to make a decision. More

by ASLACK0 Verified Customer Verified Customer

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We drove about 300 miles to pick up a pre-owned X5 at BMW of Westlake. It was the color and the options we wanted. Our experience exceeded our expectations. Nez Faraj (great personality) Dirk Steffan an BMW of Westlake. It was the color and the options we wanted. Our experience exceeded our expectations. Nez Faraj (great personality) Dirk Steffan and Adam Moon were all very nice to deal with during our buying process. Highly recommend this dealership! Thank you! More

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