Dmitry Gumanov | Page 8

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you're very happy with your new RDX and that Rob provided helpful assistance throughout the sales process. Your satisfaction is our priority, and we're delighted that we could assist you in finding the perfect vehicle! If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to the opportunity to serve you in the future -- Enjoy your new RDX! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your loyalty and for choosing Jackson Acura for your vehicle purchases! We're thrilled to hear that you've had multiple positive experiences with us and that you've always been treated exceptionally well. Providing great service with a team of great people is what we strive for, and we're delighted that we can continue to meet your needs! Your feedback means a lot to us, and we truly appreciate your continued support. If there's anything else we can assist you with, please feel free to reach out. We look forward to your next visit! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback regarding your sales transaction, and we apologize for the delay in responding as we are currently revisiting older reviews. We do understand your frustration, and we wanted to provide some clarity regarding our processes. At Jackson Acura, we are committed to maintaining the highest standards of service and integrity. Our policy of pulling a credit report, even for cash transactions, is designed to safeguard both our customers and the dealership. Under the National Automobile Dealers Association (NADA), dealerships are required to verify the identity of buyers. Additionally, federal regulations such as the Red Flag Rules mandate that dealerships take steps to protect against identity theft, and pulling a credit report is one of the quickest and most effective ways to ensure that the person attempting to purchase a vehicle is indeed who they claim to be. These federal consumer protection and national security laws require us to verify the identity of buyers, which helps to ensure a secure transaction for all. We value your feedback and appreciate your understanding of these regulations. We hope to be able to communicate effectively and provide a more transparent experience in the future. If you have any further questions or concerns, please feel free to reach out. Thank you for giving us the opportunity to serve you. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for choosing Jackson Acura for your recent purchase! We're thrilled to hear that Dmitry and Sergei provided you with an awesome and knowledgeable experience. We strive to make the car-buying process easy and enjoyable, and it's fantastic to know that they contributed to your satisfaction. If there's anything else you need, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Enjoy your Acura TLX! Warm Regards, Jackson Acura Team

Jackson Acura responded

We sincerely appreciate you taking the time to share your recent experience with us. It's fantastic to hear that Mr. Hammond assisted you well with your new Integra, and that the overall process left you with a positive impression. At Jackson Acura, delivering exceptional service is at the core of what we do. Your feedback is truly valuable to us, and we are grateful for the opportunity to have been a part of your car-buying journey! If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Reggie provided you with excellent service. Our team strives to deliver exceptional experiences, and it's always rewarding to receive positive feedback. We appreciate your mention of Dmitry as well. Your feedback is valuable to us, and we're here to address any concerns you may have regarding the percentage rate. If there are specific details you'd like us to review or discuss further, please feel free to reach out. Thank you for choosing Jackson Acura -- We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that you received great service from everyone and that you found a good selection in our lot. Providing fair prices and maintaining a positive customer experience are top priorities for our dealership. If there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to the opportunity to serve you again in the future! Safe travels in your new car, and thank you for choosing us! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that everyone you interacted with was friendly, customer service-oriented, and professional. Providing a pressure-free environment is a priority for us, and we're delighted to know that you felt comfortable with our team. It's fantastic to hear that Jackson Acura stood out as one of the best dealerships you've ever dealt with. We truly appreciate your kind words and the trust you've placed in us. If there's anything else we can do for you, please feel free to reach out. We look forward to the opportunity to serve you again, and thank you for considering Jackson Acura for your automotive needs! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive feedback! We're delighted to hear that you experienced great customer service in selecting the best car for you and your wife. Providing a seamless and satisfying experience is our top priority, and we're thrilled to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team