Dmitry Gumanov | Page 9

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear about your excellent experience from start to finish, especially for your first car purchase. It's wonderful to know that Chege made a great impression as your salesperson. If there's anything else we can assist you with, please feel free to reach out. Congratulations on your new car! Best Regards, Jackson Acura Team

Jackson Acura responded

Dear Ms. Whitt, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously. I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully,
 Joey Andrews Finance Manager 770-650-4000

Jackson Acura responded

Thank you for taking the time to share your feedback, and thank you for your referrals! We work hard to make sure our guests have an exceptional experience every time they visit-- We hope you enjoy your new vehicle and look forward to assisting you in the future!

Jackson Acura responded

Thank you for taking the time to share your feedback -- We are grateful for the opportunity to work with you and are thrilled you found your experience with Chege to be a positive one! Hope you enjoy your new vehicle. Please don't hesitate to reach out if you need anything else.

Jackson Acura responded

Thank you for taking the time to share your feedback! Here at Jackson Acura, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience with Michael, and we hope you'll enjoy your new car! If there is anything we can assist you with in the future, please let us know.

Jackson Acura responded

Thank you for taking the time to leave your feedback-- We are glad that we had the opportunity to work with you, and we are thrilled you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else!

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! We're glad Michael and our team were able to demonstrate our commitment to exceptional service. We look forward to assisting you with your future sales and service needs. Thank you for choosing Jackson Acura!

Jackson Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.

Jackson Acura responded

Lynette, Thank you so much for your excellent review! We are so glad that Rob and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Jackson Acura. Please don't hesitate to reach out if you need anything else.

Jackson Acura responded

Thank you so much for this excellent review! We feel so grateful that you continue to choose to come to our dealership. It's wonderful to hear Reggie and our team were helpful during your visit and hope that you'll love your 12th Acura. If you have any questions, please don't hesitate to reach out to us again.