Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 20

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
510 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 3 mos

Industry Experience

42 yrs, 3 mos

4.9

510 Reviews

Write a Review

510 Reviews of Doug MacAdam

July 25, 2022

Dealership Rating
Employee Rating

I trust Doug to always perform just the work needed and to insure it’s done correctly. He’s been my service guy since 1999. More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Aug 04, 2022

Smythe Volvo Cars responded

Wow 23 years. Thank you for choosing our service department over and over again. Doug is a true professional and one of the best around. Thank you for taking the time to share your experience.

July 25, 2022

Dealership Rating
Employee Rating

Dina Thomson and her team including the tech Ryan Doremus are just amazing always understanding my needs and request! From start to finish all communications are quick and effective! As always A+ More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez, Mike in services!

Aug 04, 2022

Smythe Volvo Cars responded

What a fantastic review! Thank you for taking the time to complement Dina, Ryan and our service team. Our wonderful customers like you make what we do not just a job.

Aug 04, 2022

Kgrady responded

Had another problem, nail in my tire. I had No appointment came in saw Dina she took my car in and it was repaired within the hour! You just can’t find better customer service anywhere! Thanks team Smythe!

July 13, 2022

Dealership Rating
Employee Rating

As always, a great experience from arrival to departure. Doug is extremely knowledgeable and caring. Thanks again Doug! More

by Mdebart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2022

Smythe Volvo Cars responded

Doug is a strong member of our service team and he is knowledgeable and caring. Thank you for this thoughtful review.

July 03, 2022

Dealership Rating
Employee Rating

Bob did a great job of keeping us informed and coordinating our purchase. Bob was thorough when we ordered the car and kept us up to date on its delivery. He also coordinated our purchase and pic More

by barryb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza, Henry Zhu , Henry Padilla Jr

Jul 05, 2022

Smythe Volvo Cars responded

Product knowledge and communication are two of the most important steps in the sales process. Bob Cerza is a true professional and thank you for this five star review. We appreciate your business.

June 05, 2022

Dealership Rating
Employee Rating

Douglas was very helpful and professional. I had tire issue and brought car in without appt. He was able to get me scheduled and resolve the issue within a couple hrs. I have worked with Dougl More

by Tkwood7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2022

Smythe Volvo Cars responded

Our service team excels with unexpected repairs. No one plans to have a flat tire and it is important for us to do all we can to get you back on the road as soon as possible. Thank you for taking the time out of your day to share your experience.

June 05, 2022

Dealership Rating
Employee Rating

Kyle in sales was great when we purchased our 2 Volvos, a real professional! A few weeks ago he and Doug in service helped me with a minor issue and saved me time and an unnecessary service visit! Polite, co More

by JJames22
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Kyle Jackson , Dina Thomson

Jun 12, 2022

Smythe Volvo Cars responded

I must agree with you Kyle and Doug are real pros. It is rewarding for them and our team to read your review. Thank you for taking the time to post.

June 04, 2022

Dealership Rating
Employee Rating

Great experience, professional service, clear communication and friendly. It recommend Smythe Volvo and Doug to everyone More

by Mullin.evan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2022

Smythe Volvo Cars responded

Thank you for your recommendation of Smythe Volvo and Doug. Doug is a strong member of our service team. We appreciate your time spent in posting this review.

May 27, 2022

Dealership Rating
Employee Rating

Honest, friendly, professional. That’s Doug MacAdam. Doug has always given the best advice on caring for our cars at Smythe Volvo. Honest, friendly and professional also best More

by rcobleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2022

Smythe Volvo Cars responded

We are fortunate to have customers like you. Thank you for this awesome five star review and these kind words about Doug and our service team.

May 24, 2022

Dealership Rating
Employee Rating

Very helpful. Kept me informed and figured out to make it all happen before I had to get my kids from school. Thank you More

by melissaufl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2022

Smythe Volvo Cars responded

Thank you for your post. Doug is a true professional and always keeps our customers needs in mind. We’ll see you in the service drive the next time around.

May 18, 2022

Dealership Rating
Employee Rating

Experienced and professional, Kyle is awesome and very knowledgable about the industry. Thank you for a trouble free and delightful experience! More

by MikeyS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Paul Leary, Kyle Jackson , Dina Thomson

May 19, 2022

Smythe Volvo Cars responded

On behalf of Kyle and our team I’d like to say it is our pleasure. Thank you for taking the time out of your day to share these kind words about Kyle and Smythe Volvo.

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