Doug Settle
Doug Settle at Don Ayres Honda
Refer Me

Doug Settle | Page 5

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

Contact Me
5.0
317 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

317 Reviews

Write a Review

317 Reviews of Doug Settle

September 30, 2018

Dealership Rating

Great service. Fantastic delivery The salesman was terrific and very thorough. He enables us to understand all the functions of the car This dealership is the best to deal with More

by Sandy at Honda store
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires , Shannon Heitkamp, Shannon Hoover, Shawn Trice, Rick Squires was also terrific

September 27, 2018

Dealership Rating
Employee Rating

The absolute top notch service advisor Although everyone in the service dept are truly wonderful, I am specifically writng a review of Charles Suter. He has been my service advisor for app More

by edlchiang62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Charles Suter

July 31, 2018

Dealership Rating
Employee Rating

Service drives future sales The service team, led by Doug Settle, have been excellent to work with the past 25+ years and are the reason we purchase vehicles from Don Ayres. Andy More

by Hudecki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 18, 2018

Dealership Rating
Employee Rating

Love My Honda Driving Hondas since 1990 .Service department Doug,Jeremy and Kevin are knowledgable and friendly.Andy is a "no pressure "salesman finding best Vehicl More

by HondaGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 05, 2018

Dealership Rating

Service AFTER the sale was excellent Hats off to Used Car Manager, Carlo Borg and Service Advisor Pete Ort. When I needed to replace a car, one of the vehicles recommended to me by my aut More

by ScLoHo
Recommend Dealer
Yes

Other Employees Tagged: Carlo Borg , Taylor Burge, Pete Ort

April 19, 2018

Dealership Rating
Employee Rating

Great service! I have had a Honda vehicle for over 10 years, and I always have them serviced at Don Ayres. The service department is awesome. They are honest, timel More

by Madeline3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan, Charles Suter, Dillon Steenport , Tony Vincent

March 12, 2018

Dealership Rating
Employee Rating

Very good Fast and care free. Very comfortable while waiting for my work to be finished. I even fell asleep. They even washed my Honda. Very satisfied More

by ruth johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 04, 2018

Dealership Rating
Employee Rating

What a great car! I have been shopping for a car for about 3 months. I could not make up my mind. I kept changing my mind and Rick Kruger was very patient. We finally s More

by Larry Landmeier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires, Rick Kruger , Shannon Hoover, Rick Kruger

March 01, 2018

Dealership Rating
Employee Rating

Excellent dealership performance!! Have purchased multiple new Honda vehicles from this dealership and simply could not be more satisfied. Sales staff and office staff are excellent. Th More

by None
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan , Bill Fenoglio

February 25, 2018

Dealership Rating
Employee Rating

New Honda Pilot I just purchased a new Honda Pilot from Rick Kruger at Don Ayres Honda. This is the second new car I bought from Rick and third from Don Ayres. I don’ More

by 2accordsnowpilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rick Kruger , Rick Kruger

...
5
...

Dealership Inventory (288 Vehicles)

new 2024 Honda Accord car, priced at $31,005
2024 Honda Accord
new
CNYN RVR exterior
CVT
Front-wheel Drive
used 2024 Mazda CX-90 car, priced at $39,999
2024 Mazda CX-90
used
Rhodium White Metallic exterior
Automatic
All-wheel Drive
new 2024 Honda Civic car, priced at $25,045
2024 Honda Civic
new
Rallye Red exterior
CVT
Front-wheel Drive
new 2024 Honda HR-V car, priced at $30,005
2024 Honda HR-V
new
White exterior
CVT
All-wheel Drive
new 2024 Honda Accord Hybrid car, priced at $33,640
2024 Honda Accord Hybrid
new
Black exterior
CVT
Front-wheel Drive
new 2024 Honda CR-V Hybrid car, priced at $38,400
2024 Honda CR-V Hybrid
new
Blue exterior
CVT
Front-wheel Drive