It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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Write a Review317 Reviews of Doug Settle
September 30, 2018
Great service. Fantastic delivery The salesman was terrific and very thorough. He enables us to understand all the functions of the car This dealership is the best to deal with The salesman was terrific and very thorough. He enables us to understand all the functions of the car This dealership is the best to deal with More
Other Employees Tagged: Rick Squires , Shannon Heitkamp, Shannon Hoover, Shawn Trice, Rick Squires was also terrific
September 27, 2018
The absolute top notch service advisor Although everyone in the service dept are truly wonderful, I am specifically writng a review of Charles Suter. He has been my service advisor for app Although everyone in the service dept are truly wonderful, I am specifically writng a review of Charles Suter. He has been my service advisor for approximately 6 years. Charles is truly focused on making the experience at the Don Ayres service department as painless as it can be. He is constatnly trying to find ways to save me a bit of money. Charles integrity is beyond approach. If he tells me something in my car needs to be replaced, I know it does. When I recently had a problem with my radio in my new Honda Fit not working intermittently, Charlies spent a lot of time trying to reproduce the problem. He was able to get the problem to show up which got the ball rolling on replacing the audio unit. He gives me advice on wheels, tires and anything car related. Charles is a true asset to Don Ayres. I look forward to having him be my service advisor for many, many years. Thank you Charles!!!!!!!!! More
Other Employees Tagged: Charles Suter
July 31, 2018
Service drives future sales The service team, led by Doug Settle, have been excellent to work with the past 25+ years and are the reason we purchase vehicles from Don Ayres. Andy The service team, led by Doug Settle, have been excellent to work with the past 25+ years and are the reason we purchase vehicles from Don Ayres. Andy was a real pleasure to deal with, would recommend him to anyone looking to purchase a vehicle. More
Other Employees Tagged: Andy Hitzemann, Kevin Cappelli, Caleb Craun
July 18, 2018
Love My Honda Driving Hondas since 1990 .Service department Doug,Jeremy and Kevin are knowledgable and friendly.Andy is a "no pressure "salesman finding best Vehicl Driving Hondas since 1990 .Service department Doug,Jeremy and Kevin are knowledgable and friendly.Andy is a "no pressure "salesman finding best Vehicle for you. More
Other Employees Tagged: Andy Hitzemann, Kevin Cappelli, Jeremy Sullivan
May 05, 2018
Service AFTER the sale was excellent Hats off to Used Car Manager, Carlo Borg and Service Advisor Pete Ort. When I needed to replace a car, one of the vehicles recommended to me by my aut Hats off to Used Car Manager, Carlo Borg and Service Advisor Pete Ort. When I needed to replace a car, one of the vehicles recommended to me by my auto enthusiast son-in-law was a used Honda Fit that he saw online at https://www.donayreshonda.net/. I researched and knew before I took the test drive that I was going to buy it unless there were some issues with the car that I was unaware of. I took the test drive and then worked with Taylor Burge in Finance to get everything wrapped up. That evening I noticed a couple items that were overlooked when we took the test drive and so I emailed them that the dome light wasn't working and the heater blower only operated on high speed. That's when the real test came in for me. Carlo and Pete took care of both issues at no extra charge (because I pointed it out right away) and they were fantastic to work with. A few weeks later I had a headlight go out and getting it taken care of was also a breeze. Thanks everyone! More
Other Employees Tagged: Carlo Borg , Taylor Burge, Pete Ort
April 19, 2018
Great service! I have had a Honda vehicle for over 10 years, and I always have them serviced at Don Ayres. The service department is awesome. They are honest, timel I have had a Honda vehicle for over 10 years, and I always have them serviced at Don Ayres. The service department is awesome. They are honest, timely and friendly! More
Other Employees Tagged: Jeremy Sullivan, Charles Suter, Dillon Steenport , Tony Vincent
March 12, 2018
Very good Fast and care free. Very comfortable while waiting for my work to be finished. I even fell asleep. They even washed my Honda. Very satisfied Fast and care free. Very comfortable while waiting for my work to be finished. I even fell asleep. They even washed my Honda. Very satisfied More
March 04, 2018
What a great car! I have been shopping for a car for about 3 months. I could not make up my mind. I kept changing my mind and Rick Kruger was very patient. We finally s I have been shopping for a car for about 3 months. I could not make up my mind. I kept changing my mind and Rick Kruger was very patient. We finally settled on a Pilot. What a great car. Thanks Rick for your great service. More
Other Employees Tagged: Rick Squires, Rick Kruger , Shannon Hoover, Rick Kruger
March 01, 2018
Excellent dealership performance!! Have purchased multiple new Honda vehicles from this dealership and simply could not be more satisfied. Sales staff and office staff are excellent. Th Have purchased multiple new Honda vehicles from this dealership and simply could not be more satisfied. Sales staff and office staff are excellent. The follow-up from service department has been nothing short of exemplary!! Wouldn’t consider any other dealership for my next Honda purchase, just can’t beat complete satisfaction from top to bottom. More
Other Employees Tagged: Jeremy Sullivan , Bill Fenoglio
February 25, 2018
New Honda Pilot I just purchased a new Honda Pilot from Rick Kruger at Don Ayres Honda. This is the second new car I bought from Rick and third from Don Ayres. I don’ I just purchased a new Honda Pilot from Rick Kruger at Don Ayres Honda. This is the second new car I bought from Rick and third from Don Ayres. I don’t think the dealership can be beat, great service dept and sales. Rick is a bit of a character, but fun to do business with. He has his own app. for your phone. I thought the app. was crazy but ended up using it a lot. I highly recommend Don Ayres and Rick Kruger. More
Other Employees Tagged: Rick Kruger , Rick Kruger