Doug Settle
Doug Settle at Don Ayres Honda

Doug Settle | Page 6

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0
324 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

324 Reviews

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324 Reviews of Doug Settle

July 18, 2018

Dealership Rating
Employee Rating

Love My Honda Driving Hondas since 1990 .Service department Doug,Jeremy and Kevin are knowledgable and friendly.Andy is a "no pressure "salesman finding best Vehicl More

by HondaGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 05, 2018

Dealership Rating

Service AFTER the sale was excellent Hats off to Used Car Manager, Carlo Borg and Service Advisor Pete Ort. When I needed to replace a car, one of the vehicles recommended to me by my aut More

by ScLoHo
Recommend Dealer
Yes

Other Employees Tagged: Carlo Borg , Taylor Burge, Pete Ort

April 19, 2018

Dealership Rating
Employee Rating

Great service! I have had a Honda vehicle for over 10 years, and I always have them serviced at Don Ayres. The service department is awesome. They are honest, timel More

by Madeline3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan, Charles Suter , Dillon Steenport, Tony Vincent

March 12, 2018

Dealership Rating
Employee Rating

Very good Fast and care free. Very comfortable while waiting for my work to be finished. I even fell asleep. They even washed my Honda. Very satisfied More

by ruth johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 04, 2018

Dealership Rating
Employee Rating

What a great car! I have been shopping for a car for about 3 months. I could not make up my mind. I kept changing my mind and Rick Kruger was very patient. We finally s More

by Larry Landmeier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires, Rick Kruger , Shannon Hoover, Rick Kruger

March 01, 2018

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Employee Rating

Excellent dealership performance!! Have purchased multiple new Honda vehicles from this dealership and simply could not be more satisfied. Sales staff and office staff are excellent. Th More

by None
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan , Bill Fenoglio

February 25, 2018

Dealership Rating
Employee Rating

New Honda Pilot I just purchased a new Honda Pilot from Rick Kruger at Don Ayres Honda. This is the second new car I bought from Rick and third from Don Ayres. I don’ More

by 2accordsnowpilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Kruger , Rick Kruger

February 03, 2018

Dealership Rating
Employee Rating

Another Awesome Buying Experience Don Ayres sets the standard in customer service. Just when you think it can't get any better, it does. We have purchased 5 vehicles from Don Ayres o More

by beeker87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires , Shannon Hoover, Bill Hulwick, Mason Luce

December 11, 2017

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Employee Rating

Great purchase experience Chris Steinlicht made the whole purchase experience at Don Ayres fantastic. I was able to give him a list of my needs and wants, he was able to find t More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Taylor Burge, Chris Steinlicht

November 10, 2017

Dealership Rating
Employee Rating

Amazing NO PRESSURE experience Over the past 15 years I have purchased five automobiles from this dealership. The level of professionalism under the direction of the sales mana More

by FLYNN4066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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