Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 4

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

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459 Reviews of Douglas Velasco

August 08, 2025

Dealership Rating
Employee Rating

I bought a new RAV4 in April. I few months later I had a few questions/concerns so trout it in and met Doug Velasco. He addressed my concerns and was very helpful and professional More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Toyota of Lancaster responded

We always appreciate hearing what our clients have to say! We're delighted we could help, and we appreciate your nice words! If you have any more queries, kindly return!

August 08, 2025

Dealership Rating
Employee Rating

Very nice. Helped me out allot with my car thank you so much. And the manager too! Big help More

by testrada1460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Toyota of Lancaster responded

We appreciate that you took the time to tell us about your experiences! If there is anything else we can do for you, please let us know.

August 05, 2025

Dealership Rating
Employee Rating

We have two Toyotas that we purchased from you and all our times with service have been Grand. More

by DANDLRICE1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel

Aug 05, 2025

Toyota of Lancaster responded

Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

August 01, 2025

Dealership Rating
Employee Rating

Great service and timely. My service rep walked me out to my car when it was done. More

by stefanieemory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Melissa Larios , Chanin Yescas

Aug 04, 2025

Toyota of Lancaster responded

We’re lucky to have our team members and your recognition means a lot. Thank you for your kind words!

August 01, 2025

Dealership Rating
Employee Rating

The service was done very fast, the waiting area is comfortable. The service. Rep was great and explained the service that was performed. More

by luvmycorgies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Toyota of Lancaster responded

Hearing that you loved our service makes us so happy! Thank you for your support and kind words.

July 30, 2025

Dealership Rating
Employee Rating

Me parece muy eficiente y estoy muy satisfecha con el trabajo que ellos están haciendo More

by josefaleon5050j0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

July 16, 2025

Dealership Rating
Employee Rating

All the salesman very nice all the melancholy there doing very well and great jo9 More

by atiaata1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

July 15, 2025

Dealership Rating
Employee Rating

Have a great experience very fast and efficient Love the service and the many plans offered More

by cmamom76
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Jul 15, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

July 15, 2025

Dealership Rating
Employee Rating

Very good service a very respectful and polite willl highly recommend to everyone thank you More

by Santa perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

June 29, 2025

Dealership Rating
Employee Rating

Erick Bravo is a fantastic service advisor who demonstrates a high level of care and consideration for the customer and ensures no question or concern goes unanswered. More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience and are always looking for ways to improve—feel free to share any suggestions!

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