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Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 4

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
471 Reviews
4.8

471 Reviews

Write a Review

471 Reviews of Douglas Velasco

September 29, 2025

Dealership Rating
Employee Rating

Average at best. It’s just like every other service center, too expensive and takes too long. More

by p_counts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

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Sep 29, 2025

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We're currently making adjustments to improve our customer's wait time. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

September 26, 2025

Dealership Rating
Employee Rating

Me gusta por la buena atención del personall y trabajo bien echo de los mecanicos More

by carlos.rey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

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Sep 29, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

September 23, 2025

Dealership Rating
Employee Rating

Excellent and fast customer service. Would recommend them. Glad I picked Toyota I love my car More

by jeanette.ramos93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre, Jeff Calero , Annie Vodegel, Chanin Yescas

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Sep 23, 2025

Toyota of Lancaster responded

Thank you for sharing your positive experience. We’re delighted to hear that you’re satisfied with the quality of the product. Our team works hard to ensure we deliver excellent customer service that exceeds customer expectations, and it’s rewarding to know we’ve succeeded.

September 20, 2025

Dealership Rating
Employee Rating

The service they provide is very courteous. They always explain the advantages of my car and the solutions. More

by Josefina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

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Sep 22, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

September 17, 2025

Dealership Rating
Employee Rating

Buen servicio y eficiente. Son muy amables y trabajadores. Siempre regreso para el mantenimiento de mi carro. More

by German Loayza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Sep 18, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos tus comentarios.

September 13, 2025

Dealership Rating
Employee Rating

Great service. Very Friendly. I shouldn't be given a minimum word limit to complete this survey. More

by kelliog1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience, and we will be sure to pass along your suggestion.

September 11, 2025

Dealership Rating
Employee Rating

Good service and the staff are very helpful, he explain what to do to your vehicles, I recommend to my family and friends the Toyota of lancaster More

by vicente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

Report | Print
Sep 12, 2025

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

September 09, 2025

Dealership Rating
Employee Rating

Arrived & they took my car on time. Quick service. Friendly employees. Nice comfortable waiting area More

by MIRIAMBAR92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

Report | Print
Sep 12, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

September 05, 2025

Dealership Rating
Employee Rating

Very courteous and fast service. Everybody was nice. Got everything taken care of in a timely mannner. More

by brianjc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Gus Alatorre

Report | Print
Sep 05, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

August 29, 2025

Dealership Rating
Employee Rating

Excellent experience all the time Always friendly and trustworthy Douglas is an honest and friendly service advisor. More

by tmontenegro25
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Aug 29, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

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