Duke Iwata

Third vehicle I’ve purchased from Dean Team since 2015. Luci was fantastic. She is knowledgable, personable, patient, and an all around nice person. Duke, in the service department, has always taken grea Luci was fantastic. She is knowledgable, personable, patient, and an all around nice person. Duke, in the service department, has always taken great care of me and my vehicles. Both Luci and Duke are reasons I come back to purchase and for service. More

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Keevin Sorry about the delay in getting back to you on the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a family that uses our cars for 10 years before replacing and invest in keeping them like new. That was the reason we first came to Dean, and I haven’t been disappointed. Your service writers (Duke, Annie & Jeff) are outstanding and always getting my issues resolved. This visit was no exception. I make it a point to let the management team of organizations I do business with to know that their investment in the team does make a difference. Wishing you and the Dean team a successful 2026! Wes More

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Had my emissions checked today at the Dean Team (Ballwin) location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with cof location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with coffee and snacks. The whole process was quick—under 30 minutes. Everyone was kind, professional, and efficient. I’d definitely recommend them. More

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In 2021 I purchased my first Subaru Crosstrek at Dean Team with a sales person Dave Smith, so only fitting that I come back to purchase my second Crosstrek 2025 with them. RrThe past four years coming t Team with a sales person Dave Smith, so only fitting that I come back to purchase my second Crosstrek 2025 with them. RrThe past four years coming to Dean Team has definitely been a pleasant experience. The service department will always greet you with a smile, and a “How are you doing, Vicki? The whole process was smooth, the Finance person was very personable, knowledgeable, and, and had no problem answering any questions that I had. without a doubt recommend Dean Team and make sure to ask for Dave Smith. More

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This is the 2nd Subaru we have bought from this dealership, also the 2nd time John Ostlund was our salesman. The whole experience was great. John went out of his way to get us everything we wanted. dealership, also the 2nd time John Ostlund was our salesman. The whole experience was great. John went out of his way to get us everything we wanted. He was very patient and so kind. I will definitely buy from this dealership again and hopefully John is still there when I do. If you want a great experience when buying a car, go to Dean Team and ask for John Ostlund. More

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I was in contact with Tony before the purchase because I was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some pre-sale information with him about my obstacles and he gently fielded those in our conversation at the xxx. During the process, Tony overcame all the obstacles that my husband (our family car go-to) threw out. He was transparent, forthcoming, and provided facts about the car that we understood. We came in unannounced. Vito greeted us and asked what we were looking for. I gave him the details and said that I was working with Tony. He said that Tony came in on his day off to help with an event, but would check to see if he was available. In the meantime, Vito had two cars ready for test-drive while he checked with Tony. He could have taken the sale right there, but he went out of his way to check to see if Tony was able to jump in. Tony (unlike another sales associate at another dealership-not Subaru) stayed over that evening we simply showed up. The Dean Team was throwing a Trunk or Treat event and it became quite busy. Tony's family showed up and he explained to them he was caring for a customer. He did not know they were coming to the event, but still could have easily closed up shop and said, let's do this tomorrow. Sam (in finance) also stayed that evening to secure our sale and allow us to drive away with a new used 2024 Forester. It was all I hoped for and with the kindness and grace that Sam and Tony provided during the process. We drove off the lot with our new car at 8:15pm that night. My husband was very impressed (which he is not very often) with the entire team at Dean Team. He said that every step of the way was done with clear communication and care along the way. Tony followed up in a couple days to schedule a clean up of my car, since it was late on a Friday night that we closed the sale. He asked if there was anything I needed them to look at and I had a couple very minor things. They fixed them and it took no time at all. The service team did a fine job. There was a very small ding in the windshield and they fixed it so well we had to really look closely to try to find it. They cleaned the car inside and out - it was spotless! Annie was clear, accurate and kind in her communication delivery. She kept in touch with me over the day and a half it took to service the car to detail. Annie answered all my questions in detail with thorough knowledge of the car and supported the Subaru mission to serve their customers. I will buy again from the Dean Team, should I need to. It was the best experience at a car dealership that I've ever had. More

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We recently had one of our Subaru Outbacks serviced at Dean Subaru and the service was excellent as always. Duke was our service adviser and provided a thorough explanation of the required work and saw t Dean Subaru and the service was excellent as always. Duke was our service adviser and provided a thorough explanation of the required work and saw that it was completed in the promised time. More

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While I was nervous about buying a new car, I had a lovely experience with dean team. Would love to shine the spotlight on Arthur as he was accommodating and responsive, top notch. Also a pleasant expe lovely experience with dean team. Would love to shine the spotlight on Arthur as he was accommodating and responsive, top notch. Also a pleasant experience with Adam. More

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This is the third Subaru we've purchased from Dean Subaru. We keep coming back not only because the cars are great, but the customer service has been outstanding as well. This was especially true for Subaru. We keep coming back not only because the cars are great, but the customer service has been outstanding as well. This was especially true for Steve Hirsch and Phil Dean. Steve is very personable and provides information rather than a sales pitch. Phil came over to congratulate us on our purchase and they both followed up with us to make sure we were satisfied with our purchase and offer any help we might need. I'd recommend both Subaru and the Dean Team to anyone looking for a vehicle. More

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Dean Team's service drpartment has always been super helpful, patient, and courteous. They explain everything to me so that I understand it. However, I do have a complaint about your app. Trying to helpful, patient, and courteous. They explain everything to me so that I understand it. However, I do have a complaint about your app. Trying to schedule an appointment is impossible! Whenever I hit "NEXT", it returns to the home page. So I have to call to schedule an appointment. Judy Klemme More

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