Duke Iwata | Page 6

Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. I like the car and my situation was such that I could not spend the time shopping around. The salesman was great but service department TOTALLY sucked. Very bad experience with their policies. My salesman is not listed below but he was great! More

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We are very pleased with the entire process of selecting the right Subaru for our current and future needs. Sam Goevert was our key contact throughout the experience and was instrumental in helping us decid the right Subaru for our current and future needs. Sam Goevert was our key contact throughout the experience and was instrumental in helping us decide how to trade-in our Ford conversion van and receive its true value. More

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Dean Team Subaru service department is first rate service advisors are very helpful always helping you with needs advisors are very helpful always helping you with needs More

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The Dean team has the best service department. Annie & Duke always go beyond the call of duty. Recently I got my second Subaru from Mike. Mike went out of his way to help and explain my new Subaru Annie & Duke always go beyond the call of duty. Recently I got my second Subaru from Mike. Mike went out of his way to help and explain my new Subaru. Would highly recommend the Subaru Dean Team. More

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I always have the best experience with Duke Iwata in the service department. He is very professional, diligent and thorough when he explains the best options for keeping your car in great condition. I reall service department. He is very professional, diligent and thorough when he explains the best options for keeping your car in great condition. I really appreciate his attention to detail. More

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Went in for service, left with a new car. Dealership had a good supply of 2024 Outbacks. Salesman, Michael Kaufman was very helpful in finding the perfect car for us. Dealership had a good supply of 2024 Outbacks. Salesman, Michael Kaufman was very helpful in finding the perfect car for us. More

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Great experience - they were incredibly kind and helpful. Myles Eaton is a low-pressure sales person and spends time to get you in a vehicle you'll enjoy. The service department, and the finance manager were Myles Eaton is a low-pressure sales person and spends time to get you in a vehicle you'll enjoy. The service department, and the finance manager were so helpful - went above and beyond. To start, for used cars, this dealership does the maintenance that is suggested when they run the diagnostics and this is SO RARE. Went to another dealership and they wouldn't even show me the maintenance suggestions - the salesman acted like I was asking to talk to the wizard. I had an small service issue that wasn't covered under warrantee and I brought it back and service department just handled it for me with no questions asked, for free. They don't sell your data either and this is a bigger deal than most people realize right now. The finance manager got me a much lower rate than I could find anywhere else. Thank you so much to everyone for treating me as you'd like to be treated - I get that's what you do there, and appreciate it more than you know. Thank you! More

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This dealership works as a team, and they strike me as happy to be there. They shared that they don’t work on commission, which is a game changer, but when I was able to talk to and text with the finance happy to be there. They shared that they don’t work on commission, which is a game changer, but when I was able to talk to and text with the finance manager (Jason Moore) prior to signing up for all of the “extras” in his office, that sold me. I have NEVER been able to find out about the different warranty and maintenance options prior to being hit with them at the “closing” appointment, which doesn’t help one to figure out how much they will need to finance. But this dealership is up front about that and it truly relieves a lot of stress for the customer. The whole buying experience was stellar compared to others I’ve had! More

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We had a couple issues with my windshield replacement, but it has been resolved. I was given a loaner car for the weekend while they addressed the situation, and I was very appreciative of that. My su but it has been resolved. I was given a loaner car for the weekend while they addressed the situation, and I was very appreciative of that. My suggestion would be to communicate what’s being done with a customer’s vehicle. My frustration came from not knowing why something was done the way it was, but once it was explained, I understood. I think some quality training could be beneficial for the service team to take a bit more pride and care in the work they send out there. Everyone I worked with was completely professional and kind. More

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Thank you Annie, Duke, & Jeff. You all assisted when we needed it the most. I appreciate the promptness, efficient, and pleasant experience. Dave & Bailey You all assisted when we needed it the most. I appreciate the promptness, efficient, and pleasant experience. Dave & Bailey More

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