Duncan McPhail
Duncan McPhail at Crest Volvo Cars

Duncan McPhail

General Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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98 Reviews

Worked with Crest Auto Group since 1998. Originally from Canada, but have lived in Dallas for the past 25 years. Married for 25 years with a lovely daughter, Madolyn. Crest is a great place to buy a car. Seamless and transparent.

Dealership Experience

27 yrs, 2 mos

Industry Experience

29 yrs, 6 mos

Languages Spoken

English English

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rated

98 Reviews

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98 Reviews of Duncan McPhail

January 27, 2023

Dealership Rating
Employee Rating

They were very attentive to everything. We left feeling very happy and comfortable with our new car and with Crest Volvo. More

by Jamie Edman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachael Mergott, Mike Stock , Paul Tseng

Feb 06, 2023

Crest Volvo Cars responded

Thank you for your five-star review!

January 08, 2023

Dealership Rating
Employee Rating

The Crest Volvo crew was extremely helpful, knowledgeable and friendly. They made my visit a perfect experience More

by Rick Arnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max Caplin , Steven Minasian, Tux

Jan 24, 2023

Crest Volvo Cars responded

Thank you so much for your positive review!

Jan 24, 2023

Rick Arnett responded

Well deserved folks!

December 22, 2022

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Employee Rating

Great customer service from beginning to end. The sales person, finance, and management were awesome to work with. I would definitely purchase my next car from this dealership. More

by Inferno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac, Rachael Mergott

Dec 22, 2022

Inferno responded

Real professional people. I recommend this car dealership for your next purchase.

December 01, 2022

Dealership Rating
Employee Rating

They worked very hard to get the deal where I needed it to be to get me in the car More

by Joeyhector31
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac, Ally Gallagher , Jeremy Hernandez

Dec 08, 2022

Crest Volvo Cars responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 24, 2022

Dealership Rating
Employee Rating

Crest did an amazing job being as prepared at possible for my family and I to make an out of area purchase. Paul, Duncan and the staff are some of the best I've worked with! More

by JLM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Tseng, David Whyte

Nov 28, 2022

Crest Volvo Cars responded

Thank you for taking the time to leave us a positive review!

November 05, 2022

Dealership Rating
Employee Rating

Great buying experience! Crest makes the process easy, pleasant, low stress. My Product Specialist, Gage Rucker, was excellent! Friendly, knowledgeable, honest, respectful, More

by Kathie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Madolyn McPhail, Gage Rucker , David Whyte

Nov 07, 2022

Crest Volvo Cars responded

We are so glad to hear that you had a great experience! Thank you for sharing!

September 19, 2022

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Employee Rating

As always, you folks completely take the stress out of the car buying experience. Class act from the ownership on down, and it shows with every single person there. Thank you so much! More

by Rich Selmi
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Max Caplin , Sanny Aguirre, Jeremy Hernandez, Sam Hilou

Sep 20, 2022

Crest Volvo Cars responded

Thank you for your positive feedback!

August 31, 2022

Dealership Rating
Employee Rating

Simple and Easy. Picked out my truck, traded two vehicles in. Next thing you know I’m driving home in my new vehicle! More

by Jcrosby2416
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Madolyn McPhail, Eli Rivera , Jimmy Crosby, Jeremy Hernandez, Sam Hilou

Sep 09, 2022

Crest Volvo Cars responded

Thank you for your positive feedback!

August 17, 2022

Dealership Rating
Employee Rating

Keith my service advisor was very responsive and helpful. Kept me informed all through the service. Randy Service Manager came out and introduced himself. I am impressed with the level of service. Work was d More

by Kaki Ksparks8191
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Max Caplin , Jeremy Hernandez, Keith Wiedmann

Aug 18, 2022

Crest Volvo Cars responded

Thank you for your positive feedback!

August 05, 2022

Dealership Rating
Employee Rating

Service team has always been tops—-I have been going to them since the late 90s More

by Volvo#11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac, Lyn Ford

Aug 09, 2022

Crest Volvo Cars responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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