Duncan McPhail
Duncan McPhail at Crest Volvo Cars

Duncan McPhail

General Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
110 Reviews

Worked with Crest Auto Group since 1998. Originally from Canada, but have lived in Dallas for the past 25 years. Married for 25 years with a lovely daughter, Madolyn. Crest is a great place to buy a car. Seamless and transparent.

Dealership Experience

27 yrs, 7 mos

Industry Experience

29 yrs, 11 mos

Languages Spoken

English English

4.9

110 Reviews

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110 Reviews of Duncan McPhail

January 05, 2026

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Employee Rating

Im always Iffy about dealership because I've been sold a lemon before. They guaranteed me they sold reputable cars at Crest; so, I do look forward to that. If so,- that earns my trust and that guarante More

by joaquine9
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Recommend Dealer
Yes

Other Employees Tagged: Nash Abir, Sam Hilou

Jan 07, 2026

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our team. Your understanding of the importance of trust in business relationships resonates deeply with our values at Crest Volvo Cars. We share your commitment to building lasting partnerships based on reliability and quality service. It's wonderful that Sam provided you with the attentive care you deserved throughout your visit. Your confidence in our commitment to offering dependable vehicles means everything to us, and we look forward to earning that trust through our continued dedication to excellence in the years ahead.

December 01, 2025

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Crest had always been great to work with. Service and car sales has been a pleasure to work with. More

by Mightymizzou
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Recommend Dealer
Yes
Dec 04, 2025

Crest Volvo Cars responded

We sincerely value your continued trust in our team. It means so much to hear that working with us has consistently been a positive experience for you. We're delighted that both our service department and sales team have made your interactions enjoyable and seamless. Your loyalty and confidence in Crest Volvo Cars truly motivate us to maintain the high standards you've come to expect. Thank you for taking the time to share your experience.

October 17, 2025

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Excellent care and communicative service! Lyn Ford is the absolute very best! It’s not a coincidence that we’re loyal Volvo clients! More

by arhee10
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Recommend Dealer
Yes
Oct 22, 2025

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! Your kind words about receiving excellent care and communicative service truly mean the world to us. We're delighted that you feel so well taken care of, and it brings us great joy to know that this exceptional service has contributed to your loyalty as a Volvo client. At Crest Volvo Cars, we strive to provide outstanding experiences for every customer, and your feedback confirms that we're meeting that goal. Thank you for choosing us and for taking the time to share your positive experience.

October 08, 2025

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We had a great experience working with Mike Stock! Mike worked with us in purchasing our previous XC60 car and we chose to work with him again. We chose to work with Mike again since he is very suppor More

by Ali
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Yes
Oct 13, 2025

Crest Volvo Cars responded

We are ecstatic to hear about your wonderful experience with our team! It's fantastic to know that you had such great service and chose to return to us for another vehicle purchase. We're thrilled that you found our support so helpful and appreciated the clear communication throughout your decision-making process. Having customers like you who value thorough explanations and informed choices makes our work truly rewarding. Your kind words about our staff and the dealership mean everything to us. We're honored that you continue to trust Crest Volvo Cars for your automotive needs, and we look forward to serving you for many years to come!

September 27, 2025

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The team at Crest Volvo Service is excellent and I will not take my vehicle anywhere else. More

by JENNI.DENSON
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Recommend Dealer
Yes
Sep 29, 2025

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our service team. Your loyalty means everything to us, and we are thrilled that the quality of care you received has earned your continued trust. Knowing that you consider Crest Volvo Cars your go-to choice for vehicle service truly makes our day. We look forward to continuing to provide you with the outstanding service you deserve.

September 11, 2025

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The service director and the dealership principal saved the day. Huge thanks to Mr. Duncan. More

by MONIQUE.PRITCHARD
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Recommend Dealer
Yes

Other Employees Tagged: Jeremi Chapman

August 30, 2025

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I can’t say enough great things about my experience. It was simply delightful and unlike any car buying experience I’ve ever had. The team made it easy and took care of everything. They were detailed an More

by TAYLORAMANDA2
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Recommend Dealer
Yes

Other Employees Tagged: Eli Rivera

Sep 17, 2025

Crest Volvo Cars responded

Your positive feedback about your car buying experience truly means the world to us at Crest Volvo Cars. We are delighted to hear that our team created such an exceptional experience for you and made the entire process seamless. It sounds like our staff demonstrated the attention to detail and proactive approach that we strive for with every customer. We understand how important excellent customer service is, and we are thrilled that we exceeded your high expectations. It is wonderful to know that you are enjoying your second Volvo and appreciating the enhancements made to the XC90. Your satisfaction with both the vehicle and our service makes all our efforts worthwhile. We truly value customers like you who take the time to share their positive experiences.

August 30, 2025

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Best dealer ever . .rolled out the red carpet and made feel like vip. I got quality service and will be back for my next purchase More

by JCHAPMAN11
Sales Price Transparency
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Recommend Dealer
Yes
Sep 17, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your exceptional experience with us! It brings us great satisfaction to know that we provided you with the VIP treatment you deserved and that you felt truly welcomed from the moment you arrived. Your recognition of our quality service means everything to our team at Crest Volvo Cars. We look forward to serving you again for your next vehicle purchase and continuing to exceed your expectations. Thank you for choosing us and for taking the time to share your wonderful feedback.

August 24, 2025

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We always get excellent service with lynn ford and everyone at crest always goes out of his/her way to make sure everything goes well! This is why we have been crest customers since moving to dallas More

by MARCIATERNER
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Recommend Dealer
Yes
Sep 10, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you consistently receive outstanding service and that our team continuously makes the effort to ensure everything goes smoothly for you. Your loyalty since you moved to Dallas truly means the world to us at Crest Volvo Cars. It brings us great joy to know that we have earned your trust and continue to exceed your expectations year after year. We look forward to serving you and your family for many more years to come!

August 23, 2025

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Extremely pleasurable experience working with the Crest Volvo members in a used vehicle purchase. Very customer friendly and focused, making the process as painless as could be. Kudos to the Crest Volvo te More

by Jbump24673
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Daniel Carlos, Jaime Jasso , Juan Perez Cepeda

Sep 09, 2025

Crest Volvo Cars responded

We are glad to hear about your wonderful experience with our team during your vehicle purchase. Your feedback about our customer-focused approach and how we made the process smooth and painless truly means a lot to us. We take great pride in creating positive experiences for every customer who walks through our doors. Thank you for recognizing the hard work and dedication of our team. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

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