Dwayne Reyes | Page 6

Had my 2017 Prius C (90k miles) from 11/11/24 to 12/6/24. Communication was very limited throughout. Gave me a vague explanation for how they diagnosed the brake booster and brake booster assembly as the pro Communication was very limited throughout. Gave me a vague explanation for how they diagnosed the brake booster and brake booster assembly as the problem. Would not tell me the computer codes the car had. I feel like this service should’ve been covered by Toyota’s Customer Support Program 24TE01, but instead had to pay $3,781.12. Bought my car new in 2017. Will not buy a new Toyota again. More

by CSACKINGS91 Verified Customer Verified Customer

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Dwayne put it all together for me quickly. He helped me decide to get my 30K service and offered a rental so that I could get some errands accomplished and return later that day. Nice surpris He helped me decide to get my 30K service and offered a rental so that I could get some errands accomplished and return later that day. Nice surprise, The rental I got was a beautiful new Corolla and I was very impressed. My next car maybe? Thanks for the great service. I’ll be back. More

by cbofto Verified Customer Verified Customer

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Been coming here for years! Love this place and their staff! I'll keep coming back here for both of my Toyota's. Love this place and their staff! I'll keep coming back here for both of my Toyota's. More

by MTCROSSMAN Verified Customer Verified Customer

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Ok for warranty repairs. Push to get you to over prices diagnostic. Failed to reset trouble code after repair and push for diagnostic again. Push to get you to over prices diagnostic. Failed to reset trouble code after repair and push for diagnostic again. More

by timhamy Verified Customer Verified Customer

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I am satisfied with there service, they do inspections during the oil change, tell to the customer during the oil change, tell to the customer More

by SNHAQPARAST Verified Customer Verified Customer

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Expected detailed review of auto, (brakes, Fluids, tires etc), did not receive. Later found out I had to request. All previous Toyota Dealers did this as normal. Would like to have had service options ex etc), did not receive. Later found out I had to request. All previous Toyota Dealers did this as normal. Would like to have had service options explained. Also thought I had asked for 150,000 service, as I had waited for service for 3 hours did not stick around to discuss. More

by rjrichman Verified Customer Verified Customer

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It was Expensive but I felt like I could trust the dealer vs a local. vs a local. More

by thebassgirls Verified Customer Verified Customer

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Took long time but did not contact me directly. Left me aside. There is should be a respect to our time Left me aside. There is should be a respect to our time More

by hadproof.77 Verified Customer Verified Customer

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Service took too long for just oil &inspection two hours. Since Kit left not the same turn around Since Kit left not the same turn around More

by harleybradog Verified Customer Verified Customer

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Took my new 2024 Sequioa for warranty issue car was bought brand new in Elk Grove Toyota rear pass side turn signal led light went out at 3500 miles this dealership did everything not to fix the issue bought brand new in Elk Grove Toyota rear pass side turn signal led light went out at 3500 miles this dealership did everything not to fix the issue instead made up a story that my brand new vehicle was in a accident which was not true ended up taking the car to another dealership and they had no issue fixing the problem and under factory warranty i will not give any of my business to this dealership More

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